Hendrick BMW Northlake

A Professional and Quality organization. Excellent feedback and description from the technicians. The videos they share during service calls are excellent. Excellent feedback and description from the technicians. The videos they share during service calls are excellent. More

I purchased several vehicles from Carl Busby at BMW Northlake over the years. He is professional, knowledgeable and patient. I highly recommend him. Northlake over the years. He is professional, knowledgeable and patient. I highly recommend him. More

I recently had the pleasure of visiting the Hendrick BMW Northlake service center for an oil change, maintenance, and service, and I am delighted to share my outstanding experience. From the moment I entere Northlake service center for an oil change, maintenance, and service, and I am delighted to share my outstanding experience. From the moment I entered the service center until the completion of the service, both the facility and the representative exceeded my expectations in every aspect. Upon arrival, I was warmly greeted by the representative,Jeff Limthong, who exemplified professionalism and a genuine commitment to customer satisfaction. They attentively listened to my concerns and thoroughly assessed my vehicle's needs. Their extensive knowledge of BMW vehicles and their dedication to providing top-notch service were evident throughout our interaction. The oil change service was executed with the utmost precision and expertise. The representative explained the process in detail, ensuring I understood the importance of using genuine BMW oil and filters to maintain optimal performance. The technician's meticulous approach and attention to detail instilled confidence that my vehicle was receiving the best care possible. In addition to the oil change, the representative recommended and performed routine maintenance tasks necessary for the long-term health of my BMW X5 . Their comprehensive understanding of the manufacturer's recommended maintenance schedule was evident, and they went above and beyond to address any other issues that arose during the inspection. Their transparency and clear communication about the additional services required were greatly appreciated. Throughout the service visit, the representative consistently provided exemplary customer service. They promptly addressed my questions and concerns, making me feel valued as a customer. Their professionalism, friendly demeanor, and willingness to go the extra mile left a lasting impression on me. The BMW service center itself was a testament to the brand's commitment to excellence. The facilities were clean, organized, and well-maintained, creating a welcoming environment. The state-of-the-art equipment and advanced technology used by the service center further demonstrated their dedication to delivering top-tier service. One aspect that truly stood out was the efficient and timely completion of the service. Despite a busy schedule, the representative ensured that the service was completed within the estimated timeframe without compromising on quality. This attention to detail and respect for their customers' time further solidified my trust in their abilities. In conclusion, my experience at the BMW service center for oil change, maintenance, and service was unparalleled. The representative's expertise, professionalism, and commitment to customer satisfaction were exceptional. The service center itself provided a seamless and comfortable experience. I highly recommend the BMW service center and specifically commend the representative for their outstanding service. Their dedication to maintaining the performance and longevity of my BMW, coupled with their excellent customer service, sets them apart from the rest. I look forward to entrusting my vehicle to their care for all future service needs. More

Carl Busby was fantastic! He was the perfect example of a car salesman. I would definitely recommend Carl to anyone He was the perfect example of a car salesman. I would definitely recommend Carl to anyone More

Everyone was very professional. I felt my Service Representative, Jeff Limthong, was very open and honest with me explaining the repairs. The cost of the repairs was less than est I felt my Service Representative, Jeff Limthong, was very open and honest with me explaining the repairs. The cost of the repairs was less than estimates I received from other BMW dealerships. I am very satisfied with the quality of work. Although this dealership is over an hour away, I will continue to drive the extra distance as I trust their service department. Ask for Jeff. He was great. More

Jeff Day was very professional and helpful in the replacement of the radiator for my wife’s 3 series. I wasn’t happy that this was the 2nd time in 4 years the radiator had to be replaced, but Jeff cu replacement of the radiator for my wife’s 3 series. I wasn’t happy that this was the 2nd time in 4 years the radiator had to be replaced, but Jeff cut us some slack on the cost and we were satisfied. More

Very efficient and thorough. My car was in and out in a timely manner. Very courteous and conscientious service rep! My car was in and out in a timely manner. Very courteous and conscientious service rep! More

Prompt and courteous! Jeff Limthong is fantastic! So helpful and ensures the service is top notch. Jeff Limthong is fantastic! So helpful and ensures the service is top notch. More

Very helpful for my first time with my new BMW! Courteous and thorough with their evaluation of my car. Will not go anywhere else Courteous and thorough with their evaluation of my car. Will not go anywhere else More

The best service team in town and extra kudos to Jeff Day at BMW Northlake! at BMW Northlake! More