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Hendrick BMW Northlake

Charlotte, NC

5.0
1,639 Reviews

10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

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Showing 1,639 reviews

June 15, 2023

Hendricks BMW is a great dealership. You can buy a new car anyplace but what keeps a customer coming back is the service. Our service appointment was just finished and the service was ou More

by rspieper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Limthong
Jun 16, 2023 -

Hendrick BMW Northlake responded

Rspieper, thank you for sharing your positive experience!

June 15, 2023

We traveled from Virginia to purchase a pre-owned vehicle from Hendrick BMW Northlake and had one of the best experiences we have ever had when buying a car. I contacted Grey Mills the night before we made t More

by Kim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grey Mills, Brian Kauffman
Jun 16, 2023 -

Hendrick BMW Northlake responded

Kim, we're glad you had such a wonderful experience with us!

June 14, 2023

Jeff Limthong was awesome. Very friendly and courteous. He said it would be 90 minutes plus about 15 for the wash, and he was correct nearly to the minute; much appreciated! More

by Mary P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Limthong
Jun 15, 2023 -

Hendrick BMW Northlake responded

Mary P, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

June 13, 2023

A Professional and Quality organization. Excellent feedback and description from the technicians. The videos they share during service calls are excellent. More

by Hugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Jun 15, 2023 -

Hendrick BMW Northlake responded

Hugh, we're glad you had such a wonderful experience with us!

June 13, 2023

I purchased several vehicles from Carl Busby at BMW Northlake over the years. He is professional, knowledgeable and patient. I highly recommend him. More

by ladams0831
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carl Busby
Jun 15, 2023 -

Hendrick BMW Northlake responded

Ladams0831, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

June 13, 2023

I recently had the pleasure of visiting the Hendrick BMW Northlake service center for an oil change, maintenance, and service, and I am delighted to share my outstanding experience. From the moment I entere More

by vamsi krishna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Limthong
Jun 15, 2023 -

Hendrick BMW Northlake responded

Vamsi Krishna, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick BMW Northlake.

June 13, 2023

Carl Busby was amazing. He answered all questions and was very thorough. We had a great experience at Hendrick BMW today. More

by Allisonwells624
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Jun 15, 2023 -

Hendrick BMW Northlake responded

Allisonwells624, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

June 12, 2023

Carl Busby was fantastic! He was the perfect example of a car salesman. I would definitely recommend Carl to anyone More

by Leewells624
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carl Busby
Jun 15, 2023 -

Hendrick BMW Northlake responded

Leewells624, thank you for sharing your positive experience!

June 11, 2023

Everyone was very professional. I felt my Service Representative, Jeff Limthong, was very open and honest with me explaining the repairs. The cost of the repairs was less than est More

by leroy.l.allen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Limthong
Jun 14, 2023 -

Hendrick BMW Northlake responded

Leroy.l.allen, we are very happy we could provide you with a positive experience!

June 11, 2023

Jeff Day was very professional and helpful in the replacement of the radiator for my wife’s 3 series. I wasn’t happy that this was the 2nd time in 4 years the radiator had to be replaced, but Jeff cu More

by gray90773
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Jun 14, 2023 -

Hendrick BMW Northlake responded

Gray90773, we are very happy we could provide you with a positive experience!

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