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Hendrick BMW Northlake

Charlotte, NC

5.0
1,711 Reviews

10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

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Showing 1,711 reviews

July 18, 2023

Andrew Johnson was very helpful. He communicated effectively about options for repair services and even helped install a minor part I purchased at the dealership. More

by Kls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Johnson
Jul 20, 2023 -

Hendrick BMW Northlake responded

Kls, we are very happy we could provide you with a positive experience!

July 14, 2023

As with all Hendrick dealerships, BMW Northlake is five star. Jeff Limthong met me at service bay with a professional and knowlegeable greeting. Although it was my first visit, Jeff treated me like a value More

by johnpenninger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Limthong, Stefanie Lisa
Jul 17, 2023 -

Hendrick BMW Northlake responded

Johnpenninger, we are very happy we could provide you with a positive experience!

July 13, 2023

The best streamlined buying experience I have had. The service at Hendrick BMW Northlake is top notch. My service Advisor Andrew Johnson made my service visit stress free and kept me well informed at More

by wromero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Johnson, Stefanie Lisa
Jul 13, 2023 -

Hendrick BMW Northlake responded

Wromero, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

July 13, 2023

Cole Zarpas, and the sales management team worked and found what I wanted. Their diligence led them to their other location and found exactly what I want. More

by fawilson1946
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Jul 16, 2023 -

Hendrick BMW Northlake responded

Fawilson1946, we're glad to hear you enjoyed your visit.

July 13, 2023

Jeff Day at Hendrick Northlake is awesome. He has always given me the best service and consultation on my X4. More

by Jjmertes17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day, Stefanie Lisa
Jul 16, 2023 -

Hendrick BMW Northlake responded

Jjmertes17, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

July 12, 2023

Jeff Day squeezed me in for state inspection with no appt; always great customer service!!! More

by dlwilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Jul 13, 2023 -

Hendrick BMW Northlake responded

Dlwilliams, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

July 12, 2023

Jeff did a great job getting my new tires and inspection with short notice. Even got a loaner car😎 More

by tdelisi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Jul 13, 2023 -

Hendrick BMW Northlake responded

Tdelisi, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

July 12, 2023

I always bring my BMW328i in to Hendrick BMW Northlake for all my service needs. Jeff Day is my personal advisor and my wife and I trust Jeff to keep our vehicle in top shape. He is very friendly and conc More

by Johnnyldean1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day , Stefanie Lisa
Jul 13, 2023 -

Hendrick BMW Northlake responded

Johnnyldean1958, we are very happy we could provide you with a positive experience!

July 12, 2023

I am completely satisfied with the service I received. I was kept up to date on service costs on the services recommended. More

by Hollywooda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Jul 13, 2023 -

Hendrick BMW Northlake responded

Hollywooda, thank you for sharing your positive experience!

July 10, 2023

Jeff is the absolute best. I love coming here for service! They have a kids play area and it’s always clean. More

by suvannag2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Jul 13, 2023 -

Hendrick BMW Northlake responded

Suvannag2005, thank you for sharing your positive experience!

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