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Hendrick BMW Northlake

Charlotte, NC

5.0
1,688 Reviews

10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

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Showing 1,688 reviews

July 07, 2023

Chris Cave-Did a fantastic job with finding me a car and helping me through the process. Thank you Hendrick BMW Northlake More

by heybigbirdy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
chris cave, Stefanie Lisa
Jul 10, 2023 -

Hendrick BMW Northlake responded

Heybigbirdy, thank you for sharing your positive experience!

July 07, 2023

Had my BMW serviced by Nate this week. Great job! Very personable, knowledgeable, and didn't screw me like my last service guy. More

by MissyD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
Jul 10, 2023 -

Hendrick BMW Northlake responded

Missyd, we're glad to hear you enjoyed your visit.

July 07, 2023

Jeff Day is excellent and did fantastic job for my BMW X5 every time and all the time.He always check with me about vehicle how it is running any observations s may have this time. Jeff Day keep up and k More

by Reddy Mudium
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Jul 10, 2023 -

Hendrick BMW Northlake responded

Reddy Mudium, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

July 06, 2023

Great service and they kept me informed throughout the whole process. I will always get my vehicles serviced there. More

by lou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Jul 10, 2023 -

Hendrick BMW Northlake responded

Lou, thank you for sharing your positive experience!

July 06, 2023

My overall experience with BMW this far has been amazing. I don’t know what took me so long to get my first one but now I’m sold going forward. Jeff Limthong was an amazing and took extraordinary care of me More

by Mali
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jeff Limthong
Jul 07, 2023 -

Hendrick BMW Northlake responded

Mali, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

July 05, 2023

Blair Smith provided hands down the BEST customer service. I am a satisfied customer. She listened and solved my concern in a timely fashion. She is very knowledgeable and caring. I will ask for Blai More

by Meryle Leonard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blair Smith
Jul 06, 2023 -

Hendrick BMW Northlake responded

Meryle Leonard, thank you for your kind words and this wonderful review!

July 05, 2023

Blaire Smith is the BEST! !! She is extremely knowledgeable and consistently takes great care of me. My experience at BMW is always amazing due to Blaire! Always Excellent Cust More

by Lpride8317@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blaire Smith
Jul 06, 2023 -

Hendrick BMW Northlake responded

Lpride8317@yahoo.com, we are very happy we could provide you with a positive experience!

July 04, 2023

Blaire was very nice and provided me with excellent customer service. Even though I did not have an appointment she took great care of me. More

by ella.l.warren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blaire Smith
Jul 06, 2023 -

Hendrick BMW Northlake responded

Ella.l.warren, we're glad you had such a wonderful experience with us!

July 04, 2023

Blaire did an outstanding job coordinating the repairs on my car. She did an excellent job updating me on what was found and how soon it could be fixed. More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blaire Smith
Jul 06, 2023 -

Hendrick BMW Northlake responded

Doug, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

July 01, 2023

Efficient, friendly, cooperative and helpful and service was performed as expected. Andrew Johnson was all of these. More

by Ann W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Johnson
Jul 01, 2023 -

Ann W responded

Thank you for excellent service today.

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