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Hendrick BMW Northlake

Charlotte, NC

5.0
1,691 Reviews

10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

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Showing 1,691 reviews

July 29, 2023

My visit to the service department was due to a manufacturer recall. My service advisor, Jeff Day and maintenance tech Will Zentmeyer provided an excellent experience. More

by Jim
Recommend Dealer
Yes
Employees Worked With
None
Jul 31, 2023 -

Hendrick BMW Northlake responded

Jim, we're glad you had such a wonderful experience with us!

July 28, 2023

Very helpful. No surprises with service or repairs. Service staff explained all procedures clearly and completely. More

by sshope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Johnson
Jul 31, 2023 -

Hendrick BMW Northlake responded

Sshope, thank you for sharing your positive experience!

July 28, 2023

Carl Busby provided great customer service and made the car shopping experience exceptional. Thank you! More

by Deb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carl Busby
Jul 31, 2023 -

Hendrick BMW Northlake responded

Deb, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

July 28, 2023

I have been a Hendrick customer for 20 years. Service at Northlake BMW was seamless and easy. Highly recommended. More

by ME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Jul 31, 2023 -

Hendrick BMW Northlake responded

Hi Me, thank you so much for your positive comments about Hendrick BMW Northlake!

July 28, 2023

BMW Northlake did a great job servicing our X5, specifically Andrew, our service manager did a great job communicating with us. Well done!! Chris More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Johnson, Stefanie Lisa
Jul 30, 2023 -

Hendrick BMW Northlake responded

Chris, we are very happy we could provide you with a positive experience!

July 28, 2023

Our experience buying a car with Hendrick BMW Northlake was awesome! We appreciate the care and attention by the entire staff and especially the excellent service provided by Chris Cave, our sales person. More

by wdbrooksiii
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Cave, Stefanie Lisa
Jul 31, 2023 -

Hendrick BMW Northlake responded

Wdbrooksiii, your wonderful feedback and rating mean a lot to us.

July 27, 2023

Wonderful customer service! Andrew is fantastic, great communicator and give top notch service! BMW of Northlake has the best customer service in the area! More

by stacey.haskell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Jul 31, 2023 -

Hendrick BMW Northlake responded

Stacey.haskell, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

July 27, 2023

Jeff Limthong is the best customer handling person I have worked with and dealership should be proud of him More

by hardip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
July 27, 2023

The service department is fantastic! Both Jeff Day and Jeffrey Limthong are great to deal with. Kind and respectful of your time. Highly recommend Hendrick BMW Northlake service departme More

by Kh
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Limthong
Jul 31, 2023 -

Hendrick BMW Northlake responded

Kh, we are very happy we could provide you with a positive experience!

July 27, 2023

Jeff Limthong is very caring, knowledgeable, and professional. He informed me of the progress of my car while being serviced. Provides great customer service! More

by wbtuck77.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Jul 31, 2023 -

Hendrick BMW Northlake responded

Wbtuck77., thank you for sharing your positive experience!

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