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Hendrick BMW Northlake

Charlotte, NC

5.0
1,692 Reviews

10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

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Showing 1,692 reviews

August 14, 2023

Carl Busby at Hendricks Nortlake BMW once again shinned finding my sone the perfect car. Carl we appreciate all you have done for us to make the purchasing of a new vehcal a great customer experiance More

by dsterns
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carl Busby
Aug 16, 2023 -

Hendrick BMW Northlake responded

Dsterns, we are very happy we could provide you with a positive experience!

August 12, 2023

BEST EXPERIENCE EVER! Cole Zarpas and Jordan (the manager) were helping us purchase the car. They were extremely knowledgeable, patient, professional and kind!! More

by MaryRaven Bennett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Coke Zarpas
Aug 15, 2023 -

Hendrick BMW Northlake responded

Maryraven Bennett, thank you for your kind words and this wonderful review!

August 11, 2023

i had bring in my 2014 428i for a diagnosis and some other issues and had absolutely zero problems with scheduling,service and getting in touch with my technician Jeffery Limthong he made it very easy a More

by danieloutwater03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Limthong
Aug 14, 2023 -

Hendrick BMW Northlake responded

Danieloutwater03, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

August 11, 2023

Definitely a 5-Star dealership! Everyone there is super helpful. Jeff Limthong was great seeing to our every need, and keeping us informed of the progress and time of completion! Th More

by jalbert6828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Limthong was a pleasure to work with. He answered all of our questions in a professional manner. He kept us in the loop of progress and time of completion.
Aug 14, 2023 -

Hendrick BMW Northlake responded

Jalbert6828, we are very happy we could provide you with a positive experience!

August 11, 2023

Jeff Limthong was very professional, courteous and precise. He provided detailed information about the service and the need for new tires. He also offered me a ride and lunch if needed while service More

by jfields4766
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Limthong
Aug 14, 2023 -

Hendrick BMW Northlake responded

Jfields4766, thank you for sharing your positive experience!

August 11, 2023

I have been working with Jeff Day for roughly 10 years all my BMW needs. Honestly, I only return to Hendrick BMW in Northlake because of my positive experiences with him every visit. He is an asset to thi More

by vcenz33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Aug 14, 2023 -

Hendrick BMW Northlake responded

Vcenz33, we are very happy we could provide you with a positive experience!

August 11, 2023

I have been dealing with Jeff Day for many years and this dealership. The service and everything associated with it and this dealership are awesome More

by cdagostin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Aug 14, 2023 -

Hendrick BMW Northlake responded

Cdagostin, we are very happy we could provide you with a positive experience!

August 11, 2023

Brought in my car for maintenance, inspection and brake fluid change. Waited for it to be done, less than 2 hours, all washed and clean. Jeff Day is the BEST! More

by valerie525252
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Aug 14, 2023 -

Hendrick BMW Northlake responded

Valerie525252, we are so happy to read such a great review about Hendrick BMW Northlake!

August 10, 2023

I just had my new XM serviced. There was a rim with some mild damage that they did an excellent job fixing in house. They noticed a small abrasion on another so they proactively to More

by Mike XM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jefferey Limthong
Aug 13, 2023 -

Hendrick BMW Northlake responded

Mike Xm, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

August 10, 2023

Jeffrey was amazing to work with. Everything was so seamless, effortless, and personal. I felt like I was in great hands. Very professional and courteous! Thanks for the Lyft to and f More

by cici201023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey , Stefanie Lisa
Aug 13, 2023 -

Hendrick BMW Northlake responded

Cici201023, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

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