Hendrick BMW Northlake

Wonderful customer service! Andrew is fantastic, great communicator and give top notch service! BMW of Northlake has the best customer service in the area! Andrew is fantastic, great communicator and give top notch service! BMW of Northlake has the best customer service in the area! More

The service department is fantastic! Both Jeff Day and Jeffrey Limthong are great to deal with. Kind and respectful of your time. Highly recommend Hendrick BMW Northlake service departme Both Jeff Day and Jeffrey Limthong are great to deal with. Kind and respectful of your time. Highly recommend Hendrick BMW Northlake service department. More

Jeff Limthong is very caring, knowledgeable, and professional. He informed me of the progress of my car while being serviced. Provides great customer service! professional. He informed me of the progress of my car while being serviced. Provides great customer service! More

I’ve been a Hendrick BMW customer for over 10 years, having purchased three X-series SUV’s during that time. When my long-time service advisor moved to another state, I was concerned that the level of s having purchased three X-series SUV’s during that time. When my long-time service advisor moved to another state, I was concerned that the level of service would change. However, Jeff Limthong reminded me that the people may leave, but kind service and good quality remains stellar at Hendrick BMW Northlake! When I recently had a flat tire on the local interstate, I called Hendeick to arrange to have my car towed there. Jeff was not only responsive, he showed care for my safety and called while I waited in my car on the shoulder of the highway. He also called first thing in the morning the next day, and before lunch, I was back in my car. More

Very professional and very accurate on time estimation. They knew ai had an appt after this and they made sure I was out on time! They knew ai had an appt after this and they made sure I was out on time! More

Jesse is Amazing! ! He is so efficient! He told me exactly what I needed, when I needed it! He treated me like I was family and not just a customer!! With his great ser ! He is so efficient! He told me exactly what I needed, when I needed it! He treated me like I was family and not just a customer!! With his great services I will always come to BMW to get my X3 serviced and when I’m ready to upgrade I will definitely come to Hendrick BMW!! More

Jeff Day made everything super easy for me when getting my windshield replaced in my X3 BMW. I was told they would have my car about 2 days, so image my surprise when it was ready in one day. Northlake and my windshield replaced in my X3 BMW. I was told they would have my car about 2 days, so image my surprise when it was ready in one day. Northlake and Jeff did an awesome job! More

My service advisor Jeff Day and this entire dealership are the best. Always professional and really enjoy the staff there. I have a huge trust level in these guys and would highly recommend them over an I are the best. Always professional and really enjoy the staff there. I have a huge trust level in these guys and would highly recommend them over an Indy. No other place I would even consider . More

The dealership cares about their customers & their needs, a very professional team which provides great service to the family of BMW owners. a very professional team which provides great service to the family of BMW owners. More