Hendrick BMW Northlake

I had the car in for a general oil change and inspection and that all went well. The service advisor Jeff Day, also noted it was time to change the plugs since we had excess of 100k miles and quoted a re and that all went well. The service advisor Jeff Day, also noted it was time to change the plugs since we had excess of 100k miles and quoted a reasonable price for that work. Additionally they provided me with a loaner vehicle. More

We bought our X5 through Nate Collins 3 years ago and have enjoyed every service agent assigned to us whenever we have had service. Most recently, Jeff Day provided exemplary service in a cheerful an have enjoyed every service agent assigned to us whenever we have had service. Most recently, Jeff Day provided exemplary service in a cheerful and friendly manner. He gets 5 stars. The dealership lost one star for their unseamly high cost of service. More

Very professional, Chris Cave made the whole process stress free with amazing patience. I was able to find the perfect model and color that I was looking for. Very comfortable environment, no pushy sal stress free with amazing patience. I was able to find the perfect model and color that I was looking for. Very comfortable environment, no pushy sales pitch! More

Bought a Escalade from Shane day. He was amazing to work with! For all you car buying needs go see him. You will love him!! He was amazing to work with! For all you car buying needs go see him. You will love him!! More

Jeff Day is a big reason I bought another BMW from Hendrick Does a great job very customer focused and forth coming Asset to the business Hendrick Does a great job very customer focused and forth coming Asset to the business More

Chris Deyton, the assistant service manager, restored my confidence in this dealership. I have bought my last three cars from this dealership and because of Chris's professionalism in dealing with a recent confidence in this dealership. I have bought my last three cars from this dealership and because of Chris's professionalism in dealing with a recent customer service issue I had in the service department, I am grateful. He listened, took responsibility, and made sure that I was a satisfied customer. Thanks Chris! More

Jeff Limthong is highly professional. Jeff was assigned as my new service manager. Upon arrival, He was very personable and accurately estimated when my vehicle’s inspection would be comp Jeff was assigned as my new service manager. Upon arrival, He was very personable and accurately estimated when my vehicle’s inspection would be completed. He was organized and attentive and kept me informed every step of the way. He treated my BMW respectfully and ensured it was nice and clean before I departed. Fantastic experience. 5 stars. More

Great experience! Thanks Jeff for taking care of my car so well. I’ll be back for sure Thanks Jeff for taking care of my car so well. I’ll be back for sure More

The entire Hendrick team works hard to make every customer feel like their only customer, as was the case during my recent visit to the Service Department. Jeff Day was attentive and courteous, g customer feel like their only customer, as was the case during my recent visit to the Service Department. Jeff Day was attentive and courteous, got me right in at my scheduled time, and made sure that my requested time of departure was met so I could keep a later appointment. Their work is always performed at a superior level, and the “customer conveniences and courtesies” (like free drinks, snacks, WiFi, spacious and clean waiting areas, and texted / emailed videos of each inspection) round out the experience, which also includes a constant stream of clear communication. It’s always a pleasure dealing with Rick Hendrick and everyone at Hendrick BMW Northlake! More

I have been a customer of Hendricks BMW for many years, and I can honestly can say that they are the best dealership in the area. They have a great selection of new and certified preowned BMWs and their pr and I can honestly can say that they are the best dealership in the area. They have a great selection of new and certified preowned BMWs and their prices are very competitive. Their sales staff is friendly, knowledgeable, and professional. They always listen to my needs and preferences and help me find the perfect car. But what really sets Hendricks BMW apart is their service department. Especially Jeff Day, who has been my Service Advisor many times. He always answers my questions and if he doesn’t have an answer, he seeks it out for me. Their team of certified technicians are experts in BMW maintenance and repair. They always treat my car with care and respect, and they use only genuine BMW parts. They also offer complementary shuttle service, loaner cars, and comfortable waiting area with Wi-Fi and refreshments. They always keep me updated on the status of my car and sent me a personalized video explaining everything they did. Hendricks BMW is more than just a dealership, it’s a family. They always go above and beyond to make me feel valued and appreciated. They have earned my trust and loyalty, and I would recommend them to anyone looking for a BMW. Thank you Hendricks BMW for your outstanding service. More