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Hendrick BMW Northlake

Charlotte, NC

5.0
1,634 Reviews

10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

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Showing 1,634 reviews

September 08, 2023

I received great service from Jeff Day. He kept me up to date with the service on my 2018 X3. Also, he was very kind to stay after hours when I arrived late to pick my car up. I appreciate More

by shelley.chambers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Sep 10, 2023 -

Hendrick BMW Northlake responded

Shelley.chambers, we are very happy we could provide you with a positive experience!

September 07, 2023

Service visit was very efficient and professional. Jeffrey Limthong was very pleasant and helpful explaining the issues and fixes. More

by rambles-one-0s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Sep 11, 2023 -

Hendrick BMW Northlake responded

Rambles-one-0s, thank you for sharing your positive experience!

September 07, 2023

Jeff Limthong did a great job as my service advisor. He arranged a ride for me unexpectedly. More

by weberry5411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Sep 11, 2023 -

Hendrick BMW Northlake responded

Weberry5411, we are very happy we could provide you with a positive experience!

September 06, 2023

As always it was a wonderful smooth and swift process and thanks to Jeffrey Limthong for providing all star customer service More

by syousaf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Sep 09, 2023 -

Hendrick BMW Northlake responded

Syousaf, we are very happy we could provide you with a positive experience!

September 06, 2023

The service I received was excellent. Jeffrey Limthong @ Hendrick BMW Northlake was my service advisor and was great. He was professional, explained my services well and made safety recom More

by D Rod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Sep 08, 2023 -

Hendrick BMW Northlake responded

D Rod, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

September 05, 2023

We had a professional and personable experience with the Hendricks team. They made us feel welcome and appreciated throughout our process towards purchase. Our primary associate was Cole Zarpas. More

by Erskine Daniels
Recommend Dealer
Yes
Employees Worked With
Cole Zarpas
Sep 08, 2023 -

Hendrick BMW Northlake responded

Erskine Daniels, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

September 03, 2023

Jeff was great, he kept me updated along the way and made sure the car was clean when I got it back. More

by Matthias_loh
Recommend Dealer
Yes
Employees Worked With
Jeff Limthong
Sep 06, 2023 -

Hendrick BMW Northlake responded

Matthias_loh, we are very happy we could provide you with a positive experience!

September 02, 2023

Big shout out to the service department. Specifically Jeffrey Limthong. He was helpful, thorough & explained all that was done to my vehicle. He also saved me a boatload of money which made More

by Ronald.silvera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Limthong, Ligon Washington & Robert Woolard
Sep 05, 2023 -

Hendrick BMW Northlake responded

Ronald.silvera, we are very happy we could provide you with a positive experience!

September 02, 2023

People here are genuinely nice and helpful. They really care about the customer and do their best to provide the best possible service. Keyla was very nice and she did a great job helping me pi More

by kylemanzoor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keyla
Sep 05, 2023 -

Hendrick BMW Northlake responded

Kylemanzoor, we're glad to hear you enjoyed your visit.

September 02, 2023

This week had an excellent customer experience with Jeff Limthong who managed my BMW being serviced. Work was done correctly and the vehicle returned on time. Look forward to continuing to use Jeff and Hend More

by L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Limthong
Sep 05, 2023 -

Hendrick BMW Northlake responded

L., thank you for your kind words and this wonderful review!

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