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Hendrick BMW Northlake

Charlotte, NC

5.0
1,634 Reviews

10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

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Showing 1,634 reviews

September 22, 2023

I ran into a battery issue with my car. So grateful you guys were able to fit in the last minute service Thanks Jeff Day for the great service! More

by Stacyann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Sep 24, 2023 -

Hendrick BMW Northlake responded

Stacyann, we are very happy we could provide you with a positive experience!

September 21, 2023

Andrew Johnson in service was fantastic to deal with. Great work. I will definitely return to this dealership! More

by brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Johnson
Sep 23, 2023 -

Hendrick BMW Northlake responded

Brian, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

September 21, 2023

I receive excellent care having my car serviced at Northlake BMW. Have dealt with other dealerships and this one is far above the others. Jeff Day has always been my service representative (through More

by paigegolding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Sep 24, 2023 -

Hendrick BMW Northlake responded

Paigegolding, thank you for sharing your positive experience!

September 20, 2023

Buying my used car was an amazing experience with Mallory and Cameron at Hendrick BMW of Northlake. They truly care! I have never bought a car that fast. They were beyond easy to work with! I cannot speak hi More

by kaseyhtanner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Sep 23, 2023 -

Hendrick BMW Northlake responded

Kaseyhtanner, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

September 20, 2023

Jeff Limthong is truly exceptional! Dealership is very lucky to have him! He could not have been more attentive to my needs! More

by Cary0404@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Limsong
Sep 22, 2023 -

Hendrick BMW Northlake responded

Cary0404@gmail.com, we're glad you had such a wonderful experience with us!

September 20, 2023

Jeff Limthong was attentive, timely and kept me me updated on the process of my repair continually. This is the second time that I have worked with Jeff as my service advisor. He provides exceptional More

by Bclenney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Limthong
Sep 22, 2023 -

Hendrick BMW Northlake responded

Bclenney, we are very happy we could provide you with a positive experience!

September 20, 2023

Andrew, our service representative was professional, courteous and communicated all updates as they took place. This was helpful being I was in a time time line for work and scheduled to go out of town. More

by Jeremy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew only
Sep 22, 2023 -

Hendrick BMW Northlake responded

Jeremy, we are very happy we could provide you with a positive experience!

September 20, 2023

Took my M4 in for it's initial service. I couldn't be more pleased with my experience and Andrew in service was great to work with. More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Sep 22, 2023 -

Hendrick BMW Northlake responded

Gary, we are very happy we could provide you with a positive experience!

September 19, 2023

Jeff Limthong was great to work with during my visit. I brought my car in for oil change service and he provided great customer service. As I waited, he checked to see if I needed anything and took the t More

by Charvis Earle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Limthong
Sep 21, 2023 -

Hendrick BMW Northlake responded

Charvis Earle, we are very happy we could provide you with a positive experience!

September 19, 2023

Jeff Day is my customer care representative and he is always super helpful and I always have a great experience at this dealership. More

by jansherman28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day, Stefanie Lisa
Sep 21, 2023 -

Hendrick BMW Northlake responded

Jansherman28, we are very happy we could provide you with a positive experience!

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