Hendrick BMW Northlake

Jeff Day as always gives top notch service and working with him and the staff at BMW Northlake is a wonderful experience no matter how small or big the job is. Thank you! with him and the staff at BMW Northlake is a wonderful experience no matter how small or big the job is. Thank you! More

I have had the privilege of Jeff Day being my service advisor for many years. He represents the epitome of excellent customer service. I purchased my first BMW in 2011 and I can honestly say because of t advisor for many years. He represents the epitome of excellent customer service. I purchased my first BMW in 2011 and I can honestly say because of the great care I receive as a BMW owner at Northlake BMW I have since purchased two more. Thank you, Jeff Day and Northlake for caring about your customers. More

Really appreciate the excellent support from Andrew Johnson and service team at Hendrick BMW. As always they make everything so easy with clear and timely communications and post service debrief. Johnson and service team at Hendrick BMW. As always they make everything so easy with clear and timely communications and post service debrief. More

Andrew Johnson, my service advisor was excellent from beginning to end. He is personable and professional. He explained I could wait vs. taking the pre-arranged loaner car if I preferred. He had me in an beginning to end. He is personable and professional. He explained I could wait vs. taking the pre-arranged loaner car if I preferred. He had me in and out in 90 minutes vs. driving 100 miles round trip again the next day to return loaner/pick up my car. Instead, I waited in very comfy lounge with coffee and TV. Plus, my car was spotlessly clean! More

Jeffrey Lithmong was very good and gave a first class service Prompt notification and attention to detail service Prompt notification and attention to detail More

Had my car serviced today. My service advisor Andrew was awesome. He greeted me immediately, went through all the services my car would have, answered all my questions and was My service advisor Andrew was awesome. He greeted me immediately, went through all the services my car would have, answered all my questions and was super thorough. He was very detailed and gave me lots of info about my vehicle. My vehicle was serviced in decent time. I had a very pleasant experience. More

It was great, my appointment was on time and I was out exactly when they said. Couldn’t have been better. I usually dread these kind of appointments but since buying this car and this was my second servic exactly when they said. Couldn’t have been better. I usually dread these kind of appointments but since buying this car and this was my second service, it was excellent More

I took my wife’s car in for service and a new tire. My service representative Andrew Johnson was fantastic. He explained everything that would be done and got it done in a timely manner. Andrew made so My service representative Andrew Johnson was fantastic. He explained everything that would be done and got it done in a timely manner. Andrew made some suggestions to do a service now rather than bring the car back in a few weeks That time savings was great. Highly recommended this dealer and their customer support team More

Jeff Limthong kept me updated throughout my car’s service. I appreciated his positive and helpful attitude. service. I appreciated his positive and helpful attitude. More

Had a very positive experience with Andrew Johnson and the entire team here - friendly and helpful throughout my entire visit! the entire team here - friendly and helpful throughout my entire visit! More