Hendrick BMW Northlake

Our experience here was seamless. Investing in a new vehicle can be somewhat stressful, but Carl showed great patience and very personable from start to finish. A bonus is that he kno Investing in a new vehicle can be somewhat stressful, but Carl showed great patience and very personable from start to finish. A bonus is that he knows his stuff. If you are in the market for a vehicle, definitely recommend going to see Carl B. at Hendrick BMW Northlake. More

I was very pleased with the service team, the service advisor, Jeffrey Limthong was very professional and knowledgeable about the service needed on my Hendrick BMW. Jeffrey was followed through on every advisor, Jeffrey Limthong was very professional and knowledgeable about the service needed on my Hendrick BMW. Jeffrey was followed through on every detail. Can’t wait until I need a new Hendrick BMW. More

Service is top notch and efficient. The sales team communicates well and the process is seamless. The sales team communicates well and the process is seamless. More

Cole and Shane were helpful in pointing me in the right direction and being accommodating to all of my questions and concerns. direction and being accommodating to all of my questions and concerns. More

Pleasant, helpful and knowledgeable people. This applies to all the people I met at the dealership This applies to all the people I met at the dealership More

As always, a great experience at Hendrick BMW Northlake. I’ve been driving BMW’s for 30 years and doing business with Hendrick for the past 16. I feel I can say with authority, excellent dealership and serv I’ve been driving BMW’s for 30 years and doing business with Hendrick for the past 16. I feel I can say with authority, excellent dealership and service center. Jeff Day has been my service advisor for 10 years and taken care of 3 of my BMW’s, he’s outstanding. Jeff addresses my concerns, keeps me well informed and always returns my car to me in appropriate condition. I wouldn’t consider going anywhere else. More

Just had my car serviced at this location, and had a very pleasant experience. The service advisor Jeffrey Limthong was very helpful and thorough. I enjoyed working with him very much. The location offers a pleasant experience. The service advisor Jeffrey Limthong was very helpful and thorough. I enjoyed working with him very much. The location offers a very nice waiting area with wifi, where I could work. They also did a nice job with the car wash. Thank you! More

I made an appointment to have my BMW X3 battery replaced. After waiting TWO HOURS their representative told me they did not have a battery for my X3. The X3 is not a rare vehicle. The manager explained After waiting TWO HOURS their representative told me they did not have a battery for my X3. The X3 is not a rare vehicle. The manager explained that they did a complete inspection of the vehicle before beginning to exchange the battery, thus the two hour delay in telling me. I did not aske for an inspection. They should have had a battery for my BMW before I arrived. After I asked more questions, the manager admitted that they've had a problem getting batteries for several weeks. This should have prompted them to ensure they had a battery for an X3 before my arrived. All I got was excuses. No apology. No date when they'd have a battery. No offer of compensation for the time they cost me. So, I went to nearby tire store. They had the correct battery and gave me a state inspection in less than an hour. More

Good efficient plus good experience and well worth the 3 hours drive and it can bet other dealership hours drive and it can bet other dealership More

Jeffrey Limthong was my service rep, showed me to the waiting room with free coffee, and snacks. When my car was ready he did a great job explaining the work that was done. Will be back to this location. waiting room with free coffee, and snacks. When my car was ready he did a great job explaining the work that was done. Will be back to this location. More