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Hendrick BMW Northlake

Charlotte, NC

5.0
1,716 Reviews

10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

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Showing 1,716 reviews

February 27, 2025

Andrew in Service (with Taylor’s help, best mechanic around) help me at the very last minute and got our car done quickly and efficiently! Greatly appreciate the prompt work!l and amazing customer servi More

by BillyBob514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Johnson
Mar 02, 2025 -

Hendrick BMW Northlake responded

Billybob514, thank you for your kind words and this wonderful review!

February 27, 2025

Brought my x7 in for a broken hose. Ty, my service advisor, was professional and explained all details throughout the service and replacement. Happy with service during drop off to pick More

by Porretta60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty Cowan
Mar 02, 2025 -

Hendrick BMW Northlake responded

Porretta60, we're glad you had such a wonderful experience with us!

February 27, 2025

Working with Cole was a breeze. He was very patient and willing to accommodate his schedule to meet mine. I am very excited for my new BMW! More

by universal2
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cole Benincase
Mar 02, 2025 -

Hendrick BMW Northlake responded

Hi Universal2, thank you so much for your positive comments about Hendrick BMW Northlake!

February 26, 2025

Worked in the business for quite a while and our experience with Cole in sales was to a level of professionalism I would expect from a BMW dealership. Kudos to Cole and the rest of the team for a gr More

by gotucovered11
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cole Benincase
Mar 01, 2025 -

Hendrick BMW Northlake responded

Gotucovered11, we are very happy we could provide you with a positive experience!

February 26, 2025

Consistently great service and support from Northlake BMW. Jeff Day in Service and Ligon Washington in sales are two true professionals and take great care of their customers. More

by hinero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Mar 01, 2025 -

Hendrick BMW Northlake responded

Hinero, we are very happy we could provide you with a positive experience!

February 25, 2025

All the staff are very friendly and helpful. Clear communication when it comes to vehicle service. Jeff Day was very friendly and welcoming, and I enjoyed working with him. More

by aegwim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day, Stefanie Lisa
Feb 27, 2025 -

Hendrick BMW Northlake responded

Aegwim, we are very happy we could provide you with a positive experience!

February 25, 2025

Cole was a great help making the big decisions in buying the car that we wanted. He guided every step of the way to make the process go as smoothly as possible. I would recommend him and Hendrick Northlake More

by jkye
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cole Benincase
Feb 27, 2025 -

Hendrick BMW Northlake responded

Jkye, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

February 25, 2025

We were referred to Cole Benincase from a friend and our interaction with him was seamless. Low pressure and very friendly to deal with. More

by gilby9
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cole Benincase
Feb 27, 2025 -

Hendrick BMW Northlake responded

Gilby9, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

February 24, 2025

My experience at BMW Northlake was nothing short of phenomenal!! They had me in and out and made sure I had everything I need to operate my new vehicle. More

by retweet_profits.5m
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ligon
Feb 26, 2025 -

Hendrick BMW Northlake responded

Retweet_profits.5m, we are very happy we could provide you with a positive experience!

February 24, 2025

Shane was great to work with. Help both me and my friends got new cars! More

by Miao
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Feb 26, 2025 -

Hendrick BMW Northlake responded

Miao, your wonderful feedback and rating mean a lot to us.

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