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Hendrick BMW Northlake

Charlotte, NC

5.0
1,634 Reviews

10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

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Showing 1,634 reviews

January 25, 2024

Jeff Day was very helpful and answered my questions. 👍 When I dropped the car off , I got immediate service. More

by sue.esper13
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Jan 26, 2024 -

Hendrick BMW Northlake responded

Sue.esper13, we're glad to hear you enjoyed your visit.

January 25, 2024

Had scheduled maintenance performed a few times, then completed a lease buyout w/ this dealer... and received exceptional service each visit. Gary, Chris and Shane made the buyout process simple and easy More

by WMP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary kane
Jan 26, 2024 -

Hendrick BMW Northlake responded

Wmp, we're glad to hear you enjoyed your visit.

January 25, 2024

Can’t say enough great things about the Northlake Service team, especially Jeff Limthong. He really went the extra mile and exemplifies customer service. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Limthong
Jan 26, 2024 -

Hendrick BMW Northlake responded

Steve, thank you for sharing your positive experience!

January 23, 2024

Shane was awesome. Straightforward and no pressure. Very knowledgeable and pleasant. Would definitely buy from him again. More

by Mark A
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane
Jan 24, 2024 -

Hendrick BMW Northlake responded

Mark A, we're glad to hear you enjoyed your visit.

January 23, 2024

Have had a great experience with this dealership and Jeff Day has been great in the Service department. More

by Pl60s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Jan 24, 2024 -

Hendrick BMW Northlake responded

Pl60s, thank you for sharing your positive experience!

January 23, 2024

Went in for recall service. Was greeted by very friendly personnel. Was in and out earlier than estimated. Would highly recommend this dealerships service department for your More

by Tony
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day, Stefanie Lisa
Jan 24, 2024 -

Hendrick BMW Northlake responded

Tony, we are very happy we could provide you with a positive experience!

January 22, 2024

Great service at bmw I was in and out in no time. Jesse helps me with all services needed More

by carlosvega22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Jan 24, 2024 -

Hendrick BMW Northlake responded

Hi Carlosvega22, thank you so much for your positive comments about Hendrick BMW Northlake!

January 20, 2024

Jeff Day in Service is awesome! Always attentive, prompt and informative. The team always takes great care of my vehicle. More

by RP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Jan 20, 2024 -

Hendrick BMW Northlake responded

Rp, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

January 20, 2024

Shane was wonderful to work with! He helped me find the perfect car and made the process super easy. He was proactive in his communications and always prompt to respond. I highly reco More

by Nikki.r.donahue
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Jan 21, 2024 -

Hendrick BMW Northlake responded

Nikki.r.donahue, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

January 18, 2024

Shane was great to work with, had a vehicle not on the lot brought to us. The BMW X5 was the vehicle my wife wanted. More

by Mike
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Jan 19, 2024 -

Hendrick BMW Northlake responded

Mike, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

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