Hendrick BMW Northlake

We needed a review of how to operate our new x3. It was very helpful and we learned a lot. It was very helpful and we learned a lot. More

Excellent service, Mr. Ligon was very friendly and was quick to get us to the vehicle we wanted to look at and the trade-in price we wanted for our older vehicle. Ligon was very friendly and was quick to get us to the vehicle we wanted to look at and the trade-in price we wanted for our older vehicle. More

Great experience with Jeff Day in service. Very cordial and professional. Would highly recommend service at Northlake. Very cordial and professional. Would highly recommend service at Northlake. More

Jeff and Chris were amazing to ensure they got me set. My experience was great here and know you will be in great hands. My experience was great here and know you will be in great hands. More

Jeffery provides top notch service and really made the process smooth…I definitely recommend coming to BMW Northlake for service. process smooth…I definitely recommend coming to BMW Northlake for service. More

Amanda Bradshaw is amazing she really is very professional love coming there. I get treated like I am the only one in the service center. Can't say enough about her. professional love coming there. I get treated like I am the only one in the service center. Can't say enough about her. More

My wife attempted to start her X3 and there was no power. I used my battery status check and charging system device and it would not register any charge. We had to call BMW Roadside assistance who responded I used my battery status check and charging system device and it would not register any charge. We had to call BMW Roadside assistance who responded quickly and completed a jump start using a Noco Boost. I asked the tech about the device, and he provided a lot of details. I drove the vehicle to BMW Northlake, and I had to stop for a traffic light two minutes from the dealer. The vehicle stalled as I forgot to deactivate the engine stop mode. I called the dealership and I spoke with Service Advisor Amanda Bradshaw, who immediately sent a tech to jump start the vehicle. I was concerned that another driver would rear end the vehicle as I could not activate the hazard lights. The tech used the same Noco Boost and he also provided some details about the device. I left the vehicle at the dealership and Amanda kept me informed as to the vehicle status and repair. This is especially important as follow-up is critical. The tech sent me a video to inform me about his findings, a dead battery, and made the required repairs and inspections. BMW Northlake is always tier one with sales & service! Amanda and the team did a fantastic job as always! I also take my 428 M Sport to Northlake! (The same day I ordered the Noco Boost so I will not be stranded again. Highly recommend this to everyone.) More

Amanda Bradshaw always treats me like a valued customer. She is very professional at what she does. She is the best. She is very professional at what she does. She is the best. More

Shane is awesome…. . he does sales and finance. So simple and quick. Not to mention so persornal. . he does sales and finance. So simple and quick. Not to mention so persornal. More

Brought my 2023 BMW M440i in for initial service and was very impressed with the professionalism of service group in particular my service advisor Jeff Limthong. As this was my first time visiting the dea very impressed with the professionalism of service group in particular my service advisor Jeff Limthong. As this was my first time visiting the dealership for service, Jeff took the time to explain in detail the specifics of the scheduled service, provided a tour of the customer lounge area and thoughtfully suggested adding a state inspection while I was there to save time in the future. I was promptly notified when my vehicle was ready and provided a video overview of the general vehcle inspection results. Overall a great experience and would highly recommend. More