Hendrick BMW Northlake

This was my first annual check up after purchasing car in Sept. Jeff Day stayed in contact with me to explain a part under warranty that they were going to replace. I ended up with loaner car for 8 days and Sept. Jeff Day stayed in contact with me to explain a part under warranty that they were going to replace. I ended up with loaner car for 8 days and felt confident I knew what was being done to car. He was great at answering all my questions. More

I have two BMWs that I get serviced at Hendrick Northlake (Charlotte). I choose this dealership for service even though it is over 20 miles from my house and there are other service centers closer. I have ha (Charlotte). I choose this dealership for service even though it is over 20 miles from my house and there are other service centers closer. I have had everything done from a simple oil change to a Dinan Stage 3 turbo upgrade. They always treat me with respect and allow me to make decisions about service work that is recommended or needed. The work is completed in a timely manner and if there is ever an issue with parts they communicate proactively. I recently had a factory recall and a tire repair completed on my i4 and Jeff Day provided the exemplary service communication that I have come to expect from Hendrick Northlake. More

Jeff Day did an amazing job communicating and making sure all my needs were met in a timely matter! all my needs were met in a timely matter! More

Our experience is always great at Hendrick. Jeff Day was paricularly helpful by explaining my tire rotation options and saving me money as the tires had just been installed so no balancing was Jeff Day was paricularly helpful by explaining my tire rotation options and saving me money as the tires had just been installed so no balancing was necessary. The car was clean and the communications were great! Thanks Jeff! More

Jeff Day was awesome. He gave prompt and complete information on my vehicle's needs. He did not pressure me to buy a new car. It was fun shed quickly. The price was lower He gave prompt and complete information on my vehicle's needs. He did not pressure me to buy a new car. It was fun shed quickly. The price was lower than I expected. More

Shane was the best! ! We enjoyed working with him, he answered all questions, explained all about the car and was very knowledgeable. ! We enjoyed working with him, he answered all questions, explained all about the car and was very knowledgeable. More

Shane was awesome. Very efficient procedure in buying my BMW. Can’t beat the service. Very efficient procedure in buying my BMW. Can’t beat the service. More

Great service experience at Hendrick Northlake. Jeff was terrific. His communication and everything about our service was superb. Thank you!! Jeff was terrific. His communication and everything about our service was superb. Thank you!! More

Shane was very knowledgeable, professional and a real pleasure to work with. We felt no pressure and were pleased with the deal we made. pleasure to work with. We felt no pressure and were pleased with the deal we made. More

Appreciate the prompt & polite Service Team of wonderful representatives at Hendrick BMW Northlake / Huntersville (NC). representatives at Hendrick BMW Northlake / Huntersville (NC). More