Hendrick BMW Northlake

Awesome dealership, everyone is very helpful and friendly. They make you feel like they truly appreciate your business and try to make your visit as comfortable as possible. friendly. They make you feel like they truly appreciate your business and try to make your visit as comfortable as possible. More

Amanda sets the standard for customer service! Totally overshadowed any prior non exceptional service. Truly cares about her customers. Totally overshadowed any prior non exceptional service. Truly cares about her customers. More

Took my wife’s X7 in for new tires and a front end alignment this morning. Was there for an 8:00 appointment, anticipating a 3-4 hour wait. My service advisor, Jeff Limthong, got me in and out in 90 alignment this morning. Was there for an 8:00 appointment, anticipating a 3-4 hour wait. My service advisor, Jeff Limthong, got me in and out in 90 minutes, for less $$$ than anticipated. Well done! More

Andrew is very professional and kept us updated throughout the entire time our car was in service department. We had a unique situation that he escalated to the manager and it was resolved to our throughout the entire time our car was in service department. We had a unique situation that he escalated to the manager and it was resolved to our satisfaction fully! We always have positive experiences at Hendrick BMW Northlake. Stop by and see Andrew he will take care of you. More

Man Andrew, came through, was thorough in getting me right, and answer all my questions that I had, Andrew went over and beyond with all my needs , Thanks!! right, and answer all my questions that I had, Andrew went over and beyond with all my needs , Thanks!! More

Thank you Ligon for helping me make a dream come true and selling me my M3 Comp. We will be back to trade in the X5 for the X7 soon. selling me my M3 Comp. We will be back to trade in the X5 for the X7 soon. More

Once I arrived, Blaire greeted me as I exited my vehicle and assisted me until my Service Advisor Andrew Johnson arrived. Blaire was personable and courteous. Andrew arrived and greeted me with a smile, he and assisted me until my Service Advisor Andrew Johnson arrived. Blaire was personable and courteous. Andrew arrived and greeted me with a smile, he reviewed my service history and went over my warranty information with me. Once complete, he escorted me to my loaner car, which was cleaned, gassed up and ready to drive. Andrew made sure I approved of the vehicle and gave me a tentative date on my completed service. Within 24 hours, I received a detailed video estimate of the repairs needed and suggested for my vehicle. Shortly thereafter, Andrew contacted me with an update on my vehicle in addition to confirming the timeline of completed service. Andrew followed up with me again prior to the pickup of my vehicle and offered additional no pressure service options. He allowed me time to think and follow up with him about the repairs that I wanted for my vehicle. On the day that my vehicle service was complete, I was notified promptly by Andrew and the service details were reviewed with me. At the least, I can honestly say that this was one of the best customer service experiences I have had with my vehicle thus far. The service was prompt and professional. From the technicians, to the service advisors, the entire staff makes you feel valued and appreciated and you trust them with your time and your money. Thank you Hendrick BMW! A special thank you to Blaire and a deep appreciation for Andrew Johnson, your kind service really makes a difference! Outstanding job! More

I always receive the best sevice at Hendrick BMW Northlake. Jeff Limthong is always helpful and courteous and ensures my vehicle is serviced properly and on time. I appreciate the great customer ser Northlake. Jeff Limthong is always helpful and courteous and ensures my vehicle is serviced properly and on time. I appreciate the great customer service. More

The service dept here is absolutely fantastic and Andrew in particular is the top of the heap for customer service. Its clean, it’s punctual, and frankly it’s the best service experience I’ve had in particular is the top of the heap for customer service. Its clean, it’s punctual, and frankly it’s the best service experience I’ve had More

This was my first time having my vehicle here, or anywhere for that matter. Because it's electric and BMW I thought best to have my annual inspection with the local dealer. Ty Cowan worked with m anywhere for that matter. Because it's electric and BMW I thought best to have my annual inspection with the local dealer. Ty Cowan worked with me and the experience was great. I hope to never need more than token maintenance, but I'm confident that if Ty represents Hendrick well, I'll be back and have no issues. For Ty's supervisors, I have no notes. 10/10 experience. More