Back

Hendrick BMW Northlake

Charlotte, NC

5.0
1,639 Reviews

10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

Directions

By Type

Showing 1,639 reviews

March 06, 2025

This location consistently provides great customer care and service. I have been a customer of Hendrick BMW for many years and I know that I can rely on predictable, good service and transparent pricing. I More

by JG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Mar 09, 2025 -

Hendrick BMW Northlake responded

Jg, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

March 03, 2025

My X4 was in need of service, Andrew was the best, honest and professional. No one better More

by Stephanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquis and PJ
Mar 07, 2025 -

Hendrick BMW Northlake responded

Stephanie, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

March 01, 2025

I always have great service at Hendrick BMW Northlake. Amanda Bradshaw is very knowledgeable and professional. She always takes care of my X3 and ensures everything is done properly. More

by bboydwcu96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Mar 08, 2025 -

Hendrick BMW Northlake responded

Bboydwcu96, we are very happy we could provide you with a positive experience!

February 28, 2025

Jeffrey Limthong was AWESOME to work with. Quite literally the best service advisor we’ve ever had. Our family had an upcoming road trip to prepare for and Jeffrey made everything quick, easy More

by Ramz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Limthong
Mar 02, 2025 -

Hendrick BMW Northlake responded

Ramz, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

February 28, 2025

I brought my car in for an oil change, and I love the service I received from JR. He was super nice and always maintain professional. Thank you for your help. I will definitely be back. More

by Veronica L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR
Mar 02, 2025 -

Hendrick BMW Northlake responded

Veronica L, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

February 28, 2025

Great service , never disappointed, Ty Cowan was always courteous and specific and on point about everything we needed ! Definitely 5 stars ! More

by felipe383m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty Cowan
Mar 02, 2025 -

Hendrick BMW Northlake responded

Felipe383m, thank you for sharing your positive experience!

February 28, 2025

I came last with for my routine oil change and Ty helped to make it a great and seamless experience. She was very welcoming, professional, and knowledgeable. She also had a great sense of humor which added More

by cmcaple
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty
Mar 02, 2025 -

Hendrick BMW Northlake responded

Cmcaple, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

February 27, 2025

Brought my x7 in for a broken hose. Ty, my service advisor, was professional and explained all details throughout the service and replacement. Happy with service during drop off to pick More

by Porretta60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty Cowan
Mar 02, 2025 -

Hendrick BMW Northlake responded

Porretta60, we're glad you had such a wonderful experience with us!

February 27, 2025

Andrew in Service (with Taylor’s help, best mechanic around) help me at the very last minute and got our car done quickly and efficiently! Greatly appreciate the prompt work!l and amazing customer servi More

by BillyBob514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Johnson
Mar 02, 2025 -

Hendrick BMW Northlake responded

Billybob514, thank you for your kind words and this wonderful review!

February 26, 2025

Consistently great service and support from Northlake BMW. Jeff Day in Service and Ligon Washington in sales are two true professionals and take great care of their customers. More

by hinero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Mar 01, 2025 -

Hendrick BMW Northlake responded

Hinero, we are very happy we could provide you with a positive experience!

...
4
...