Hendrick BMW Northlake

Ty Cowan was the BOMB ! For service my car was going to be in the shop for 3 days . There were no loaners available. She was able to have my car ready same day . She was ver For service my car was going to be in the shop for 3 days . There were no loaners available. She was able to have my car ready same day . She was very personable and super friendly. Kept me updated through out the appointment . If possible , I’d only deal with Ty every time . If she’s your rep , you are lucky , she is the bomb ! Thank you Ty!!! More

Shane was awesome and I would definitely recommend him to anyone and everyone that I know! anyone and everyone that I know! More

Felt in very good hands with my service advisor Jeff Day. Thank you BMW Northlake! Thank you BMW Northlake! More

Recently went for my bmw annual service. Ty was amazing; she took care of it right away and kept me updated throughout the process. Great job, Ty !! Ty was amazing; she took care of it right away and kept me updated throughout the process. Great job, Ty !! More

My service manager, Jeff Day, made my service appointment very productive. He was very knowledgable and was a great help in taking me though the items that were identified in the inspection. All issues were very productive. He was very knowledgable and was a great help in taking me though the items that were identified in the inspection. All issues were successfully corrected. Jeff went out of his way to find me transportation to my son’s apartment when it was determined that it was going to take longer than originally expected. I will ask for him when I have service needs in the future. Jim Seiple More

Had a great experience! Jeff was very helpful and knowledgeable. Service was thorough! Thank you! Jeff was very helpful and knowledgeable. Service was thorough! Thank you! More

Had an amazing experience and Shane and was awesome to work with. We would definitely send more business this way! work with. We would definitely send more business this way! More

Wonderful Service from Ty! I went in for car inspection only. After noticing oil change service was also coming up, Ty got both the services done in almost the same scheduled t I went in for car inspection only. After noticing oil change service was also coming up, Ty got both the services done in almost the same scheduled time, without having me come back again for the second service! Really appreciate their attention to customer service. Thanks Ty!! More

Jeff Day made the process simple and kept me updated on how service was going. He made sure my car was washed and was pleasant to work with. Thank you! how service was going. He made sure my car was washed and was pleasant to work with. Thank you! More

Routine maintenance performed in a timely manner. All aspects of service explained well. The customer lounge is comfortable, too. All aspects of service explained well. The customer lounge is comfortable, too. More