Hendrick BMW Northlake

Great place to do business and receive awesome service. We have been dealing with this location for 10 years We have been dealing with this location for 10 years More

Buying out a lease has never been easier. Shane Weaver makes the magic happen and fast! Thanks for the great service! Shane Weaver makes the magic happen and fast! Thanks for the great service! More

Professional staff, conveniently located and experienced technicians. Really like my service representative named Jeff Day. technicians. Really like my service representative named Jeff Day. More

Ty was awesome. Very personable and friendly. Gave time updates on status of my car. Very personable and friendly. Gave time updates on status of my car. More

Jeff Day is a fantastic service advisor who always puts our interests before those of the dealership. Definitely a go-to person. our interests before those of the dealership. Definitely a go-to person. More

Jeff Day was my advisor and he did a great job explaining everything and being accurate on the amount of time it would take to fix the issues and price it would cost. Ray P everything and being accurate on the amount of time it would take to fix the issues and price it would cost. Ray P More

HENDRICK BMW NORTHLAKE treats me like family - in the best way. Appointments are easy to schedule. The staff is friendly, courteous, knowledgeable and professional. I am grateful to have a dealership a best way. Appointments are easy to schedule. The staff is friendly, courteous, knowledgeable and professional. I am grateful to have a dealership and service department I can trust. More

I came to Northlake due to an issue with a service advisor at another Charlotte BMW dealership. Jeff Limthong is the standard by which other service advisors should be judged. He sets the expectatio advisor at another Charlotte BMW dealership. Jeff Limthong is the standard by which other service advisors should be judged. He sets the expectation and always over performs. Hedrick should consider having other location’s service advisors shadow Jeff to understand what customer service looks like. Thanks again for another outstanding service. I continue to drive 30 miles more past my closest BMW dealership to work with Jeff. More

Lee was an excellent person to work with. He answered all questions and was very knowledgeable. I appreciate all of his expertise and help. I am very happy to give him 5 stars. He answered all questions and was very knowledgeable. I appreciate all of his expertise and help. I am very happy to give him 5 stars. More

My service advisor, Jeffrey Limthong did a great job. I always feel like I am treated fairly and the service is always excellent. I could not be happier. I could take my vehicle to closer shops for m I always feel like I am treated fairly and the service is always excellent. I could not be happier. I could take my vehicle to closer shops for maintenance but I will travel the extra distance for this service. More