Hendrick BMW Northlake

Ty has provided exceptional service each time I have trusted BMW Northlake with my car. She has gotten me in a courtesy car when there was limited availability, always communicates what I actually need trusted BMW Northlake with my car. She has gotten me in a courtesy car when there was limited availability, always communicates what I actually need on the car versus what I can hold off until later, and overall has great attitude/demeanor no matter how many clients she is juggling at any given time. More

This is the best dealership! Isaiah is one of the best sales associates I’ve interacted with when looking to buy. Super helpful and knowledgeable! Isaiah is one of the best sales associates I’ve interacted with when looking to buy. Super helpful and knowledgeable! More

Excellent customer service! We wouldn’t go anywhere else. Jeff Day, our service rep is awesome- very responsive and keeps us informed throughout our service experience. We wouldn’t go anywhere else. Jeff Day, our service rep is awesome- very responsive and keeps us informed throughout our service experience. More

He is great helping us find our dream car . He is wonderful and easy to talk to . He is wonderful and easy to talk to . More

This was my first visit to BMW Northlake for a recall on my BMW X3. I worked with Jeff Day in Service. He was very professional, friendly, and was considerate of my time. I was pleasantly surprised that my my BMW X3. I worked with Jeff Day in Service. He was very professional, friendly, and was considerate of my time. I was pleasantly surprised that my service was completed in half the time that I was given. I was impressed how thorough Jeff was to look through past history on my used car, he let me know that I was still due complimentary service under the warranty, which I would not have known, had I not not brought my car to BMW Northlake BMW. I had a great experience and would recommend Jeff Day and BMW Northlake. More

"Jr. Friendly provides excellent service and takes great care of our vehicle. The customer service is top-notch, and they always go above and beyond to en Friendly provides excellent service and takes great care of our vehicle. The customer service is top-notch, and they always go above and beyond to ensure everything is handled smoothly. Highly recommend!" More

Let me give you two letters to sum up my experience. -JR. His Customer Service is exceptional. This was the first time in the long time that I visited the Northlake Location. Now, I am super impressed -JR. His Customer Service is exceptional. This was the first time in the long time that I visited the Northlake Location. Now, I am super impressed and I will be back. JR is great and definitely an asset to this dealership/ company. More

JR provided excellent customer service. He’s friendly, knowledgeable and answered all of my questions. I definitely recommend JR and team for all of your service needs! He’s friendly, knowledgeable and answered all of my questions. I definitely recommend JR and team for all of your service needs! More

Brandon and Jason were great made the experience easy and painless would recommend them 100 percent. painless would recommend them 100 percent. More

The reason why I keep coming back is PJ, JR, and Cave. They know what good customer service means. Bmw Northlake is lucky to have these employees. They know what good customer service means. Bmw Northlake is lucky to have these employees. More