Hendrick BMW Northlake

JR has been my service advisor for 2 years. He always takes great care of me & my family. I have been very pleased with his excellent customer service. JR communicates with me very well, and He always takes great care of me & my family. I have been very pleased with his excellent customer service. JR communicates with me very well, and he will even answer any questions that I have about my X5 between my service appointments when I text him! That means so much! He is the reason that I will continue to use the Hendrick BMW Northlake service department! More

Brandon Andes was great to work with. Entire team of super confident professionals made it a very good experience. Entire team of super confident professionals made it a very good experience. More

This is my second BMW from Hendrix Northlake. Excellent experience as always. Chris Cave was friendly, efficient, patient, and attentive, and got me exactly the options that I needed and wanted. Excellent experience as always. Chris Cave was friendly, efficient, patient, and attentive, and got me exactly the options that I needed and wanted. Wonderful customer service. I’ve had my new X5 now for several months and it is perfect. More

Always great experience in Hendrick NorthLake dealership. Everyone was so courteous and friendly. Jeff Day is an excellent service advisor. He is very responsive, professional, supportive and very easy to w Everyone was so courteous and friendly. Jeff Day is an excellent service advisor. He is very responsive, professional, supportive and very easy to work with. Fantastic experience. More

Been going to BMW Northlake for service over the last 12 years and they have never let us down. Excellent service by Jeff Day and the team. We’ve also bought two BMWs there so overall top dealership to our years and they have never let us down. Excellent service by Jeff Day and the team. We’ve also bought two BMWs there so overall top dealership to our family. More

We had our BMW M2 serviced at NorthLake in Charlotte and everyone was so professional, courteous and efficient. Jeff Day kept me updated during the process and contacted us the next day to make sure we wer everyone was so professional, courteous and efficient. Jeff Day kept me updated during the process and contacted us the next day to make sure we were satisfied. Job well done to Jeff and the whole service team! More

Had my car serviced and from the minute I walked in Jeff Limthong was absolutely awesome. I asked if he could install my Tire Rack tires as they couldn’t get the tires I wanted. He never said “No” to any Limthong was absolutely awesome. I asked if he could install my Tire Rack tires as they couldn’t get the tires I wanted. He never said “No” to any of my inquiries and he made it happen. He cut me some deals as he could thus saving me some money. He even offered to pick me up from work several times while my car had to stay overnight for some service. This was the best experience I’ve had during a service appt let alone a BMW service appt. More

Great service and personnel; Jeff Day is amazing and takes pride in his excellent level of service; communicative and responsive to client needs and concerns. He provided an increased level of service b takes pride in his excellent level of service; communicative and responsive to client needs and concerns. He provided an increased level of service by reviewing warranties on my vehicle that I had forgotten about to help facilitate cost savings on needed work. He always and continue to be an invaluable part of why I am a BMW owner and patron at the Northlake dealer. More

I recently had my BMW serviced, and I wanted to take a moment to commend William Guevara for his outstanding service. From the moment I arrived, he was incredibly professional and attentive. William Gueva moment to commend William Guevara for his outstanding service. From the moment I arrived, he was incredibly professional and attentive. William Guevara took the time to listen to my concerns, explained the service process in detail, and provided clear updates throughout the day. What stood out to me was his genuine care for ensuring that my vehicle was serviced to the highest standard. He made sure that all my questions were answered and even offered some helpful advice on maintaining my BMW's performance. The whole experience was seamless, and I felt confident that my car was in good hands. Thank you, William Guevara, for making my service appointment a positive experience. Your dedication and expertise truly make a difference, and I will definitely be returning for future services! More

Hendrick BMW Northlake is an incredible dealership. Their customer service is second to none. And this begins with service managers like Jeff Day. Jeff is knowledgable and always in tune with his c Their customer service is second to none. And this begins with service managers like Jeff Day. Jeff is knowledgable and always in tune with his customers. He makes sure current needs are addressed but mindful to make you aware of services that should be considered at a later date. This holistic approach allows you to keep your vehicle in pristine condition. Thank you Jeff for great customer service. More