Hendrick BMW Northlake

Just the facts! My experience at Northlake BMW has been totally positive...appointments scheduled to fit my schedule; Service respectful, quick and professional; Anal My experience at Northlake BMW has been totally positive...appointments scheduled to fit my schedule; Service respectful, quick and professional; Analysis of problems, solutions and costs explained factually without pressure to act immediately on issues that only need to be monitored; a nice waiting room if you choose to wait; the potential to get a loaner if a repair will take a long time; transport to and from a mall if you would rather go there then use the waiting room. It's very clear that customer care is a number one priority period! Most of all, quality service and repairs done right the first time around. I have an older BMW which I bought new and now has just gone over 175 thousand miles...I have always taken it to BMW for service and repairs...Northlake service, repairs and regular maintenance keeps it running like the first day I brought it home.... More

I won't take my cars anywhere else! The Service and Parts Departments are awesome. I always receive courteous, personal and professional assistance. The customer service is top notch. The Service and Parts Departments are awesome. I always receive courteous, personal and professional assistance. The customer service is top notch. And the service consultants always explain things in a way I can understand them. More

Quick and efficient When I bring my car in Eric Oram is the advisor I work with, always pleasant addresses my concerns. I always request Justin Richards as my technician When I bring my car in Eric Oram is the advisor I work with, always pleasant addresses my concerns. I always request Justin Richards as my technician as I know when I leave my car will be fixed properly and safe for me to drive. An overall great experience. More

Excellent customer service and quality workmanship. The Service Advisors are always professional and greet the customers with a helping attitude. Care and attention are given to customers during the sch The Service Advisors are always professional and greet the customers with a helping attitude. Care and attention are given to customers during the scheduling of the appointment until the the keys are handed to you. After which, follow up continues. That sums up the Hendrick,s service experience for me. More

Z4 Service Work Hendrick BMW Northlake is a 1st class organization. In my error I missed my scheduled service appointment. I called for new appointment and was worked Hendrick BMW Northlake is a 1st class organization. In my error I missed my scheduled service appointment. I called for new appointment and was worked into the schedule later same day. Service work was completed in a timely manner. Car was washed and then started with A/C cranked to cold, so initial ride was in total comfort. More

Always get excellent service I started using Hendrick NorthLake this past year when I needed a new tire after a pothole incident. Got in right away. Ever since, I have taken my ul I started using Hendrick NorthLake this past year when I needed a new tire after a pothole incident. Got in right away. Ever since, I have taken my ultimate driving machine for service and repairs. The technicians are excellent and thorough, and my service advisor makes sure I am satisfied. Everyone in the dealership is helpful and friendly, and I trust my vehicle with them completely. More

Top of the Line Service Eric Oram always helps me maintain my BMW with professionalism and integrity. He is candid regarding all aspects that need attending to. I value his p Eric Oram always helps me maintain my BMW with professionalism and integrity. He is candid regarding all aspects that need attending to. I value his practical insights, which help make me plan for my future car needs. He gives BMW service a good name. More

Great and excellent service by Evan Folsom I had to get a new hydraulic control unit installed after my BMW M5 broke down in Charlotte along with new brake pads and rotors. Evan was very accomm I had to get a new hydraulic control unit installed after my BMW M5 broke down in Charlotte along with new brake pads and rotors. Evan was very accommodating especially when it came to me needing to get a rental car fast. He did a great job working with me to get everything fixed and complete in a quick and timely manner. He also helped me out a lot when it came to how much it would cost to get these repairs made. I would recommend him to other customers in a heartbeat. More

"Great Service and Insight" The service adviser was very helpful in letting me know what I thought was needed on my vehicle was not due for another year, saving me money on this The service adviser was very helpful in letting me know what I thought was needed on my vehicle was not due for another year, saving me money on this visit. He suggested completing an upcoming service, since I was already there, which saved me from making another appointment and spending time on an additional visit. Thanks saving me time and money and being so helpful on my recent visit ot Hendrick BMW Northlake. Louise Moore More

Great customer service Mr. Folsom is amazing!! I just moved to NC and was worried about who my service advisor was going to be. Evan really knocked it out the park with his Mr. Folsom is amazing!! I just moved to NC and was worried about who my service advisor was going to be. Evan really knocked it out the park with his customer service! More