Hendrick BMW Northlake

Eric Oram is Outstanding! We've yet to work with someone as knowledgeable and customer focused as Eric. We live 5 minutes from a BMW dealership, but, drive 30 minutes just to h We've yet to work with someone as knowledgeable and customer focused as Eric. We live 5 minutes from a BMW dealership, but, drive 30 minutes just to have Eric service our vehicles. He's that good. More

Justice Caudell is the best! Justice took care of my vehicle and kept me informed. Even with delays, being kept updated makes all the difference. That is what customer service i Justice took care of my vehicle and kept me informed. Even with delays, being kept updated makes all the difference. That is what customer service is all about. He is a real gem. More

AWESOME SERVICE !!! From the time we needed service, the BMW Team was awesome. Each time we come to get any type of assistance, they are always so courteous and professio From the time we needed service, the BMW Team was awesome. Each time we come to get any type of assistance, they are always so courteous and professional. We do have a choice, and we choose BMW NL. THANK YOU KINDLY, WELL DONE... M&MCL More

Service Advisor Eric Oram is awesome! Since we arrived in Greater Charlotte five years ago, we’ve had awesome service at Hendrick BMW. Northlake coordinated by Service Advisor Eric Oram. H Since we arrived in Greater Charlotte five years ago, we’ve had awesome service at Hendrick BMW. Northlake coordinated by Service Advisor Eric Oram. Honesty, integrity, and fairness are Eric hallmarks! More

You be your own judge All I can say is you be the judge for yourself when you take your vehicle in and Mr. Joey is helpful but the service techs need to Double check all t All I can say is you be the judge for yourself when you take your vehicle in and Mr. Joey is helpful but the service techs need to Double check all the work before they give a car back to the customer. More

Savvy or sleazy? My family has had a most immoral, blatantly penny pinching, sordid, non-customer oriented sales experience from Hendricks Northlake, again... for the My family has had a most immoral, blatantly penny pinching, sordid, non-customer oriented sales experience from Hendricks Northlake, again... for the 2nd time with new vehicles. We left Hendricks a couple of years ago in favor of a dealership 100 miles away exactly for the same cheap, nickel & dime, dark alley type sales demonstrated on Saturday. Just ruthless. Buyer beware. More

Service is wonderful Both Hendrick BMWs in Charlotte have excellent service departments. Northlake edges out Independence simply because my SA is awesome and doesn't waste Both Hendrick BMWs in Charlotte have excellent service departments. Northlake edges out Independence simply because my SA is awesome and doesn't waste my time leaving voice mails I'll never check, instead keeping me updated on the status of my car through text or email. They've been incredibly good to me, and I'm what some may call a difficult customer. I would especially like to thank them for twice having to drive to Rock Hill, pickup their loaner and leave my car. That's service! More

BAD BRAKE JOB Spent 1200 on back brakes, sensor approximately 6 months ago!! Brakes squalling immediately!!! Didn't do that before!! Took back 3 times over several Spent 1200 on back brakes, sensor approximately 6 months ago!! Brakes squalling immediately!!! Didn't do that before!! Took back 3 times over several months!!! Still squalling after months, fed up!!! Then had it state inspected, found nothen at all wrong!!! Took back a 4th time a week later brake light on. They said it was the front brakes 800 [NO WAY) also said 700 dollar of extra work needed to be done. INSANE!!! It was just state inspected a week ago!! It took 5 days to tell us this!!! Do not go here!!! They won't accept the fact they did a awful break job and make it right!!! Then turn around a try to rip you off for more $$$. Service is TERRIBLE!! I never have posted a complaint about anything in my life... THIS DEFINITELY NEEDED TO BE SAID!!! Never go here!!!! No stars this site made me put 1!! ZERO More

Priscilla Fantastic experience as always, great mechanical adviser, Eric Qram, he knows what he is doing. He renders a very good customer service, I am happy Fantastic experience as always, great mechanical adviser, Eric Qram, he knows what he is doing. He renders a very good customer service, I am happy he is my adviser. More

Great Service Department Experience I took my car for inspection, Brad Beard was quick to get my car processed so I could make another appointment on time. Peggy was generous enough to I took my car for inspection, Brad Beard was quick to get my car processed so I could make another appointment on time. Peggy was generous enough to drive me to run an errand while my car was being inspected. Pleasurable experience, in and out in 1 hour, including car wash. More