Hendrick BMW Northlake

Wonderful Prompt attention to my needs! Courteous and friendly. Excellent coffee and snacks while you wait! Service rep was also attentive and professional . Prompt attention to my needs! Courteous and friendly. Excellent coffee and snacks while you wait! Service rep was also attentive and professional . Very good service! More

Second Oil Change Every part of my experience was acceptional... from the greeting at the drop off of my car to the Service Associate to the loaner vehicle... I will al Every part of my experience was acceptional... from the greeting at the drop off of my car to the Service Associate to the loaner vehicle... I will always service, lease or own my future vehicle from Hendrick BMw More

Servic Manager helped fix the issue. Thank you Joey Civali for taking the time too call. I only wish I could have talked with you 3 months ago. Joey and Evan helped create a pleasant atmo Thank you Joey Civali for taking the time too call. I only wish I could have talked with you 3 months ago. Joey and Evan helped create a pleasant atmosphere in fixing my car and assisting in the needs of what it needed to have done get fixed: Thank You both for all your help and for all your help. Thumbs up too The Service Department At Hendricks BMW of NorthLakes.! More

I have the The Best Advisor ! We absolutely love Hendricks Northlake. We always receive great service. Eric Oram is our advisor and he is the most helpful most pleasant and friendl We absolutely love Hendricks Northlake. We always receive great service. Eric Oram is our advisor and he is the most helpful most pleasant and friendliest advisor. The customer service is top notch!!! More

X5 service As always Eric is the example of what I expect of a customer service representatative. Not only. Does he ensure the service is in a timely manner, but As always Eric is the example of what I expect of a customer service representatative. Not only. Does he ensure the service is in a timely manner, but he makes us feel as if we are special aadour service is special. Great visit More

Fitst oil change I was very pleased with the service department. The car was clean and I was informed of the service provided. I look forward working with Northlake BM I was very pleased with the service department. The car was clean and I was informed of the service provided. I look forward working with Northlake BMW in the future. More

Great team! Hendrick BMW at Northlake is the best place to take your vehicle for service hands down! The staff are always helpful, knowledgeable and courteous. Th Hendrick BMW at Northlake is the best place to take your vehicle for service hands down! The staff are always helpful, knowledgeable and courteous. The services I've received have been taken care of in the most professional way and done right the first time! More

Hendrick Excellance The service department at Northlake BMW is the best I have ever visited. Service agents are helpful, friendly representatives of the company. I ask The service department at Northlake BMW is the best I have ever visited. Service agents are helpful, friendly representatives of the company. I ask for the same service representative each time I make an appointment. The facilities are clean, welcoming like I have at home. I can work from there in relatively quiet. More

Service beyond ultimate! Eric has always provided great service for my ultimate driving machines, but this last experience goes beyond great. I recently purchased my dream car Eric has always provided great service for my ultimate driving machines, but this last experience goes beyond great. I recently purchased my dream car, a 2017///M6 Competition. I have had three 650i coupes, but this was always the pinnacle for me. After just 500 miles, I got rear ended at a traffic light. I was devastated. After a month and a half at the body shop, I finally got my ///M6 back. I drove it directly to Eric at Northlake to have the control modules and safety systems reset. He and the technician did a thorough exam and informed they had to order some parts from Germany and wanted to check the alignment and exhaust system while they had it. As usual, Eric made sure I had the best courtesy transportation he could provide. He called me on Thanksgiving eve to let me know I could pick it up. When I arrived, he informed me of all the repairs they had completed including an alignment (body shop didn't do it like I was told) and a full inspection of the exhaust system that was impacted during the accident. All was good now and just like new car delivery day, the car had been detailed and was in prestige condition when I drove away. Truly an "Ultimate" service experience! More