Hendrick BMW Northlake

Great Customer Service! I recently had my car serviced at BMW Northlake. Upon arriving, I was greeted by Antoine Short. He very polite and professional. He was quick to upda I recently had my car serviced at BMW Northlake. Upon arriving, I was greeted by Antoine Short. He very polite and professional. He was quick to update me on the repair status of my vehicle after I dropped it off. And, he had it ready for pickup much earlier than I expected. I really appreciated his customer service. More

Eric Oram = Customer Service Extraordinaire I have taken my vehicles to many service centers over the years and I can say Eric Oram is the most professional, courteous and knowledgeable CSR I ha I have taken my vehicles to many service centers over the years and I can say Eric Oram is the most professional, courteous and knowledgeable CSR I have ever had the pleasure of working with. Peace of mind is knowing the job will be done effectively and efficiently. I will continue to bring every vehicle I own for service to Eric. Job well done Sir. More

Justice Caudell-service representative Justice has been a very thorough and courteous service adviser for our BMW repair needs. We are very pleased with his service and will utilize his se Justice has been a very thorough and courteous service adviser for our BMW repair needs. We are very pleased with his service and will utilize his service again at Northlake BMW. We would definitely recommend him to other BMW owners in need. My husband works for Ingersoll Rand in Davidson with many other BMW owners. Therefore, I'm certain he will share his experience. Justice is definitely an asset to your company. More

Service trip I was met promptly for my scheduled appointment and had decided to wait because a lonner car was not going to be available for a couple weeks so the w I was met promptly for my scheduled appointment and had decided to wait because a lonner car was not going to be available for a couple weeks so the wait was a bit long at 5 hours but there was a good waiting area with drinks and snacks and a desk and internet to keep myself occupied. I would have appreciated more frequent updates with progress but didn’t really expect it to be fast since I had a couple of services required. More

Clutch Issue Matthew Robinson helped me with a clutch issue on my 2018 M3, Not only did he get it fixed for me in just a few days which is amazing considering it w Matthew Robinson helped me with a clutch issue on my 2018 M3, Not only did he get it fixed for me in just a few days which is amazing considering it was over the holidays, but he was also able to get it repaired under warranty. I hope I don't have to see them again outside of service, but I know who I am calling if I do need to. More

Purchase of 2019 BMW 430i I was familiar with the dealership for a short.time. I relocated. to NC a year ago and was glad to find a dealer.close by. I brought my car in for I was familiar with the dealership for a short.time. I relocated. to NC a year ago and was glad to find a dealer.close by. I brought my car in for service a couple times and really liked how the staff treated customers; always smiling and willing to help. I was on my way out after getting my car serviced and I was approached by Carl, in sales. He asked me if I had a salesman I told him no. He handed me his card and and told me to come see him if I was interested in purchasing a new or used vehicle. I decided to come back and take look around. What I like about Carl was he was not pushy, he allowed me to look around, and if I had questions to let him know. I really appreciated that!! He was the best part of my experience. So, if anyone is interested in a vehicle used or new I highly recommend Carl Busby!!! More

Exemplary Service! Very Professional and Courteous. My Service Advisor, Justice, took the time to explain the work that needed doing, and kept me updated throughout. Peggy helped ensure that I felt lik My Service Advisor, Justice, took the time to explain the work that needed doing, and kept me updated throughout. Peggy helped ensure that I felt like a cherished customer, and the quality of the work done on my car was beyond reproach. Hendrick BMW Northlake has earned a happy and loyal customer. More

Communications with my Service advisor Brad Bearc Brad is always ready to answer my questions and concerns. I have been a Mercedes owner for the last 25 years. Brad is getting me back to believing in Brad is always ready to answer my questions and concerns. I have been a Mercedes owner for the last 25 years. Brad is getting me back to believing in BMW again just by showing what a true customer service is. We recently bought two BMW’s and seems like we will do so again. Thanks Brad. More

Eric Oram is Outstanding! We've yet to work with someone as knowledgeable and customer focused as Eric. We live 5 minutes from a BMW dealership, but, drive 30 minutes just to h We've yet to work with someone as knowledgeable and customer focused as Eric. We live 5 minutes from a BMW dealership, but, drive 30 minutes just to have Eric service our vehicles. He's that good. More

Justice Caudell is the best! Justice took care of my vehicle and kept me informed. Even with delays, being kept updated makes all the difference. That is what customer service i Justice took care of my vehicle and kept me informed. Even with delays, being kept updated makes all the difference. That is what customer service is all about. He is a real gem. More