Hendrick BMW Northlake

Great Customer Service My client advisor Carl Busby was nothing short of Amazing. He was patient and had options on hand when one option didn't work out. Then on top of that My client advisor Carl Busby was nothing short of Amazing. He was patient and had options on hand when one option didn't work out. Then on top of that Jordan (or Jordy) the manager helped out tremendously and I will definitely be back when I'm ready to purchase again. More

Great Customer Service The staff at Hendrick BMW Northlake provided excellent service! Eric Oram was wonderful. He explained in detail what was wrong with my vehicle. The re The staff at Hendrick BMW Northlake provided excellent service! Eric Oram was wonderful. He explained in detail what was wrong with my vehicle. The repairs took over a week, he kept me updated on the status of my car every step of the way. More

Excellent Service I am always impressed with the service at Hendrick at Northlake. They always put the customer first. Brad Beard is knowledgeable and treats his cus I am always impressed with the service at Hendrick at Northlake. They always put the customer first. Brad Beard is knowledgeable and treats his customers with respect and friendliness. More

Eric is a great service rep Brought car in for inspection. Had them to check door lock. I was there 2 hours as planned . Eric knew I had to leave for work . Got me a loaner car s Brought car in for inspection. Had them to check door lock. I was there 2 hours as planned . Eric knew I had to leave for work . Got me a loaner car so I could work. Peggy works with Eric to make sure I was taken care of. Great service department Tammy More

Oil Change I called BMW Tuesday morning to set up a oil change. I have had last three oil changes there. Woman on phone told me to bring car in Wednesday by 6pm I called BMW Tuesday morning to set up a oil change. I have had last three oil changes there. Woman on phone told me to bring car in Wednesday by 6pm and it would be ready following day. I show up Wednesday before 6pm after making car arrangements with wife and kids. They tell me they have no record of appointment and can’t do oil change, and although I just called Hendrick earlier to verify I have one oil change left on my program, BMW says I don’t . I’ve already set up appointment with another Hendrick Dealership who has assured me that I do. Whole situation was very inconvenient. Employees at BMW, although not helpful , were very pleasant and polite as always. More

Awesome Deal and Customer Service I experienced the best customer service ever from Yuri, Shane, and Dawson. Plus the best price ever! Yuri went above and beyond to find the right vehi I experienced the best customer service ever from Yuri, Shane, and Dawson. Plus the best price ever! Yuri went above and beyond to find the right vehicle for me. The entire team stayed late, arrived early, and worked during off days to help me. Shane worked closely with me from start to finish, providing great wisdom during the process. Yuri communicated with me daily and only tried to help, not sell a vehicle. Meaning his focus was on my needs in terms car type and budget. Dawson was very helpful and checked on me during the process and after. Honestly, they treated me like a family member. I did not feel the pressure of car reps trying to sell a vehicle, but more like friends trying to help out. I gained more than a new car , I gained friends who will be my contacts for future car purchases and services for a lifetime. I was so blessed by the entire experience from start to finish. Thank you for being a blessing! Oh, and I love my new car that was purchased at the best price in the state thanks to their help! Many times people assume that the dealership is always more expensive, but I had a different experience. They were able to beat any deal across the state! I still haven't seen a better deal for my car. More

Service Department went above and beyond for me. I was having a problem getting a service appointment with any dealer in the Charlotte are. I walked in and spoke with Eric who set up an appointment I was having a problem getting a service appointment with any dealer in the Charlotte are. I walked in and spoke with Eric who set up an appointment immediately. I brought the car in, the problem was identified and fixed, and they communicated with me throughout the process. My car was fixed in one day, and when I went to pick it up, I dealt with some of the nicest people I have ever met. This is the only dealership for me! More

Great Customer Service! I recently had my car serviced at BMW Northlake. Upon arriving, I was greeted by Antoine Short. He very polite and professional. He was quick to upda I recently had my car serviced at BMW Northlake. Upon arriving, I was greeted by Antoine Short. He very polite and professional. He was quick to update me on the repair status of my vehicle after I dropped it off. And, he had it ready for pickup much earlier than I expected. I really appreciated his customer service. More

Eric Oram = Customer Service Extraordinaire I have taken my vehicles to many service centers over the years and I can say Eric Oram is the most professional, courteous and knowledgeable CSR I ha I have taken my vehicles to many service centers over the years and I can say Eric Oram is the most professional, courteous and knowledgeable CSR I have ever had the pleasure of working with. Peace of mind is knowing the job will be done effectively and efficiently. I will continue to bring every vehicle I own for service to Eric. Job well done Sir. More

Justice Caudell-service representative Justice has been a very thorough and courteous service adviser for our BMW repair needs. We are very pleased with his service and will utilize his se Justice has been a very thorough and courteous service adviser for our BMW repair needs. We are very pleased with his service and will utilize his service again at Northlake BMW. We would definitely recommend him to other BMW owners in need. My husband works for Ingersoll Rand in Davidson with many other BMW owners. Therefore, I'm certain he will share his experience. Justice is definitely an asset to your company. More