Hendrick BMW Northlake

Service is wonderful Both Hendrick BMWs in Charlotte have excellent service departments. Northlake edges out Independence simply because my SA is awesome and doesn't waste Both Hendrick BMWs in Charlotte have excellent service departments. Northlake edges out Independence simply because my SA is awesome and doesn't waste my time leaving voice mails I'll never check, instead keeping me updated on the status of my car through text or email. They've been incredibly good to me, and I'm what some may call a difficult customer. I would especially like to thank them for twice having to drive to Rock Hill, pickup their loaner and leave my car. That's service! More

BAD BRAKE JOB Spent 1200 on back brakes, sensor approximately 6 months ago!! Brakes squalling immediately!!! Didn't do that before!! Took back 3 times over several Spent 1200 on back brakes, sensor approximately 6 months ago!! Brakes squalling immediately!!! Didn't do that before!! Took back 3 times over several months!!! Still squalling after months, fed up!!! Then had it state inspected, found nothen at all wrong!!! Took back a 4th time a week later brake light on. They said it was the front brakes 800 [NO WAY) also said 700 dollar of extra work needed to be done. INSANE!!! It was just state inspected a week ago!! It took 5 days to tell us this!!! Do not go here!!! They won't accept the fact they did a awful break job and make it right!!! Then turn around a try to rip you off for more $$$. Service is TERRIBLE!! I never have posted a complaint about anything in my life... THIS DEFINITELY NEEDED TO BE SAID!!! Never go here!!!! No stars this site made me put 1!! ZERO More

Priscilla Fantastic experience as always, great mechanical adviser, Eric Qram, he knows what he is doing. He renders a very good customer service, I am happy Fantastic experience as always, great mechanical adviser, Eric Qram, he knows what he is doing. He renders a very good customer service, I am happy he is my adviser. More

Great Service Department Experience I took my car for inspection, Brad Beard was quick to get my car processed so I could make another appointment on time. Peggy was generous enough to I took my car for inspection, Brad Beard was quick to get my car processed so I could make another appointment on time. Peggy was generous enough to drive me to run an errand while my car was being inspected. Pleasurable experience, in and out in 1 hour, including car wash. More

Always great service with Eric Oram I've been a BMW customer since 1996 and have always had good service. Eric is very attentive and concerned with the needs of his customers . I've been a BMW customer since 1996 and have always had good service. Eric is very attentive and concerned with the needs of his customers . More

Worst service Worst experience with this dealer not trustable before my warranty e pored told them many time issues not fixed after warranty time completesame issu Worst experience with this dealer not trustable before my warranty e pored told them many time issues not fixed after warranty time completesame issues now they want to charge all fake More

April 2017 BMW Oil Change Timely and courteous service. Simple transaction. Eric is a great guy as are all the people we encounter at Hendrick BMW Northlake. And the coffee is Timely and courteous service. Simple transaction. Eric is a great guy as are all the people we encounter at Hendrick BMW Northlake. And the coffee is pretty good too! More

GOOD CUSTOMER SERVICE VERY GOOD CUSTOMER SERVICE WHEN YOU NEED IT. LOOKING FOWARD TO WORK WITH THEM IN THE NEAR FUTURE. THANKS HENDRICK BMW NORTHLAKE, # EXCELLENT COFFEE AN VERY GOOD CUSTOMER SERVICE WHEN YOU NEED IT. LOOKING FOWARD TO WORK WITH THEM IN THE NEAR FUTURE. THANKS HENDRICK BMW NORTHLAKE, # EXCELLENT COFFEE AND SNACKS#. More

Hendrick BMW Northlake Excellent customer service from start to finish. Great experience, highly recommend. Great follow up from Service Rep and scheduling department. Ea Excellent customer service from start to finish. Great experience, highly recommend. Great follow up from Service Rep and scheduling department. Easy to schedule appointment on line. More

Eric Oram is great! I realized a huge nail had punctured my tire, shortly before I had to pick my daughter from school. Hendrick BMW Northlake was fantastic in getting me I realized a huge nail had punctured my tire, shortly before I had to pick my daughter from school. Hendrick BMW Northlake was fantastic in getting me in immediately to replace my tire at lightning speed. Eric Oram is great to work with. I will continue to do business with Hendrick Northlake. More