Hendrick BMW Northlake

Broke parts on a recall fix and refuse to fix it. **UPDATE** Please take a picture of your car before you service it. The Techs will not believe you. I had a very bad time with Jeff Day, he claimed my **UPDATE** Please take a picture of your car before you service it. The Techs will not believe you. I had a very bad time with Jeff Day, he claimed my Glove Box died coincidentally while in their shop during a recall fix, he then would offer a discount on fixing it. An Airbag warning flashed after they "Fixed" it, indicating something was now faulty in the airbag electronic system. And without a picture off my dash screen prior I cant understand how my screen is completely scratched as if with a key, not heat damage. They have Claimed this recall does not include removing the dash or any work near the glovebox. I am following up on this claim with multiple other dealerships. This was unacceptable, and after waiting a week to get in contact with someone above the situation I finally was given to Patty who listened and understood the problem. She has helped me out with my glovebox repairs and Hopefully can assure my BMW is safe for the road with no more airbag Faults. Patty is the reason i am updating this review. I did not take pictures of my car beforehand which would have made trusting me easier, instead of having to do this and write negative reviews because no one will believe me, listen to me or understand coincidentally breaking in your shop is not a good good look and is not believable. More

Great Service I recently needed a small part for my car. Andrew, my service advisor, ordered it and actually brought it to Mooresville rather than me having to go I recently needed a small part for my car. Andrew, my service advisor, ordered it and actually brought it to Mooresville rather than me having to go into the dealership. In addition, he met us in he evening, after work, in order to put it on my car. We are very grateful to Andrew for going above and beyond! More

salesman was absolutely awesome!! This was my first trip to Northlake BMW and was greeted by the most kind gentleman Antoine Short. We didn’t buy one car but two from him and usually i This was my first trip to Northlake BMW and was greeted by the most kind gentleman Antoine Short. We didn’t buy one car but two from him and usually it’s a long wait on buying cars but Antoine made us feel like family and made sure we were taken care of the whole time. I have already referred friends and family to come see him. Thank you Antoine for everything!! More

No words can explain the care and service i received. Brad Beard is an excellent Service Advisor, he is trustworthy and his word is good . He is very knowledgeable on all aspects of B.M.W. service. Mr. Brad Beard is an excellent Service Advisor, he is trustworthy and his word is good . He is very knowledgeable on all aspects of B.M.W. service. Mr. Hendrick is very fortunate to have him at his dealership, as it is a plus for return customers. Also would like to mention, Eric Oram, who also is an excellent advisor. He ranks right at the top with Brad Beard on service. This is why I;am a return customer at NorthLake B.M.W. Brad Crawford is an excellent mechanic at this dealership. Thank you again, Gary Johns. More

Great Customer Service My client advisor Carl Busby was nothing short of Amazing. He was patient and had options on hand when one option didn't work out. Then on top of that My client advisor Carl Busby was nothing short of Amazing. He was patient and had options on hand when one option didn't work out. Then on top of that Jordan (or Jordy) the manager helped out tremendously and I will definitely be back when I'm ready to purchase again. More

Great Customer Service The staff at Hendrick BMW Northlake provided excellent service! Eric Oram was wonderful. He explained in detail what was wrong with my vehicle. The re The staff at Hendrick BMW Northlake provided excellent service! Eric Oram was wonderful. He explained in detail what was wrong with my vehicle. The repairs took over a week, he kept me updated on the status of my car every step of the way. More

Excellent Service I am always impressed with the service at Hendrick at Northlake. They always put the customer first. Brad Beard is knowledgeable and treats his cus I am always impressed with the service at Hendrick at Northlake. They always put the customer first. Brad Beard is knowledgeable and treats his customers with respect and friendliness. More

Eric is a great service rep Brought car in for inspection. Had them to check door lock. I was there 2 hours as planned . Eric knew I had to leave for work . Got me a loaner car s Brought car in for inspection. Had them to check door lock. I was there 2 hours as planned . Eric knew I had to leave for work . Got me a loaner car so I could work. Peggy works with Eric to make sure I was taken care of. Great service department Tammy More

Oil Change I called BMW Tuesday morning to set up a oil change. I have had last three oil changes there. Woman on phone told me to bring car in Wednesday by 6pm I called BMW Tuesday morning to set up a oil change. I have had last three oil changes there. Woman on phone told me to bring car in Wednesday by 6pm and it would be ready following day. I show up Wednesday before 6pm after making car arrangements with wife and kids. They tell me they have no record of appointment and can’t do oil change, and although I just called Hendrick earlier to verify I have one oil change left on my program, BMW says I don’t . I’ve already set up appointment with another Hendrick Dealership who has assured me that I do. Whole situation was very inconvenient. Employees at BMW, although not helpful , were very pleasant and polite as always. More