Hendrick BMW Northlake

Clutch Issue Matthew Robinson helped me with a clutch issue on my 2018 M3, Not only did he get it fixed for me in just a few days which is amazing considering it w Matthew Robinson helped me with a clutch issue on my 2018 M3, Not only did he get it fixed for me in just a few days which is amazing considering it was over the holidays, but he was also able to get it repaired under warranty. I hope I don't have to see them again outside of service, but I know who I am calling if I do need to. More

Purchase of 2019 BMW 430i I was familiar with the dealership for a short.time. I relocated. to NC a year ago and was glad to find a dealer.close by. I brought my car in for I was familiar with the dealership for a short.time. I relocated. to NC a year ago and was glad to find a dealer.close by. I brought my car in for service a couple times and really liked how the staff treated customers; always smiling and willing to help. I was on my way out after getting my car serviced and I was approached by Carl, in sales. He asked me if I had a salesman I told him no. He handed me his card and and told me to come see him if I was interested in purchasing a new or used vehicle. I decided to come back and take look around. What I like about Carl was he was not pushy, he allowed me to look around, and if I had questions to let him know. I really appreciated that!! He was the best part of my experience. So, if anyone is interested in a vehicle used or new I highly recommend Carl Busby!!! More

Exemplary Service! Very Professional and Courteous. My Service Advisor, Justice, took the time to explain the work that needed doing, and kept me updated throughout. Peggy helped ensure that I felt lik My Service Advisor, Justice, took the time to explain the work that needed doing, and kept me updated throughout. Peggy helped ensure that I felt like a cherished customer, and the quality of the work done on my car was beyond reproach. Hendrick BMW Northlake has earned a happy and loyal customer. More

Communications with my Service advisor Brad Bearc Brad is always ready to answer my questions and concerns. I have been a Mercedes owner for the last 25 years. Brad is getting me back to believing in Brad is always ready to answer my questions and concerns. I have been a Mercedes owner for the last 25 years. Brad is getting me back to believing in BMW again just by showing what a true customer service is. We recently bought two BMW’s and seems like we will do so again. Thanks Brad. More

Eric Oram is Outstanding! We've yet to work with someone as knowledgeable and customer focused as Eric. We live 5 minutes from a BMW dealership, but, drive 30 minutes just to h We've yet to work with someone as knowledgeable and customer focused as Eric. We live 5 minutes from a BMW dealership, but, drive 30 minutes just to have Eric service our vehicles. He's that good. More

Justice Caudell is the best! Justice took care of my vehicle and kept me informed. Even with delays, being kept updated makes all the difference. That is what customer service i Justice took care of my vehicle and kept me informed. Even with delays, being kept updated makes all the difference. That is what customer service is all about. He is a real gem. More

AWESOME SERVICE !!! From the time we needed service, the BMW Team was awesome. Each time we come to get any type of assistance, they are always so courteous and professio From the time we needed service, the BMW Team was awesome. Each time we come to get any type of assistance, they are always so courteous and professional. We do have a choice, and we choose BMW NL. THANK YOU KINDLY, WELL DONE... M&MCL More

Service Advisor Eric Oram is awesome! Since we arrived in Greater Charlotte five years ago, we’ve had awesome service at Hendrick BMW. Northlake coordinated by Service Advisor Eric Oram. H Since we arrived in Greater Charlotte five years ago, we’ve had awesome service at Hendrick BMW. Northlake coordinated by Service Advisor Eric Oram. Honesty, integrity, and fairness are Eric hallmarks! More

You be your own judge All I can say is you be the judge for yourself when you take your vehicle in and Mr. Joey is helpful but the service techs need to Double check all t All I can say is you be the judge for yourself when you take your vehicle in and Mr. Joey is helpful but the service techs need to Double check all the work before they give a car back to the customer. More

Savvy or sleazy? My family has had a most immoral, blatantly penny pinching, sordid, non-customer oriented sales experience from Hendricks Northlake, again... for the My family has had a most immoral, blatantly penny pinching, sordid, non-customer oriented sales experience from Hendricks Northlake, again... for the 2nd time with new vehicles. We left Hendricks a couple of years ago in favor of a dealership 100 miles away exactly for the same cheap, nickel & dime, dark alley type sales demonstrated on Saturday. Just ruthless. Buyer beware. More