Hendrick BMW Northlake

I liked to say it may be a great time to buy a vehicle if you feel you’re financially stable. I know we are on lock down due to the virus but I believe bmw northlake will work around any of your issues durin you feel you’re financially stable. I know we are on lock down due to the virus but I believe bmw northlake will work around any of your issues during this time. I was able to secure a great deal on a bmw 540i this past weekend. I saw the vehicle I wanted online and worked out a deal via cell phone... I left a message on their site for the deal I was looking for on the vehicle I liked. I was contacted by the Internet team the next morning. The internet team referred me to the store mgr Antoine S. I worked out the deal over the phone with Antoine. I walked into the dealership a few hours later & test drove the vehicle with salesmen Nathan who was very accommodating & knowledgeable. Afterwards I signed the papers with the exact deal that was discussed over the phone, no extra bs. The finance mgr Shane W. was efficient & speedy with the contract session. I will even shout out Candy & Sandy at the front desk very kind & patient. The bmw genius crew(Tyler & can’t remember the first guys name) were the best answering all of my questions about my car. I know the coronavirus has us down. However, if you’re in the market for a car & have health concerns, Bmw Northlake is there for you. I’m loving my purchase even if all I can do is peek at it sitting in the garage!! Lol. - Vanessa More

Great experience! Leslie Solomon was awesome. My new M8 drives amazing. The team at Hendrick put me in the correct car at a fantastic price. Thx y’all! drives amazing. The team at Hendrick put me in the correct car at a fantastic price. Thx y’all! More

BMW Service Excellent service provided in a timely manner. I dropped off the car and was promised to have it repaired in an hour. They were true to there word a Excellent service provided in a timely manner. I dropped off the car and was promised to have it repaired in an hour. They were true to there word and I was out of there in a little over an hour. More

My first visit here with the BMW staff. I loved it, they were very professional and friendly. Brad Beard took care of me from point A - Z. He was kind and courteous, he even helped me put on a small cove were very professional and friendly. Brad Beard took care of me from point A - Z. He was kind and courteous, he even helped me put on a small cover on the front end of my car that came off in a car wash. Thank you Brad, I just hope the teams are as awesome in Dallas as they are here at this location. Also they have a great coffee and snack area to keep you comfy while you are waiting in the relaxing waiting area. #A1Service #Professional #Helpful #BMWNorthCharlotte #ServiceDepartment More

Broke parts on a recall fix and refuse to fix it. **UPDATE** Please take a picture of your car before you service it. The Techs will not believe you. I had a very bad time with Jeff Day, he claimed my **UPDATE** Please take a picture of your car before you service it. The Techs will not believe you. I had a very bad time with Jeff Day, he claimed my Glove Box died coincidentally while in their shop during a recall fix, he then would offer a discount on fixing it. An Airbag warning flashed after they "Fixed" it, indicating something was now faulty in the airbag electronic system. And without a picture off my dash screen prior I cant understand how my screen is completely scratched as if with a key, not heat damage. They have Claimed this recall does not include removing the dash or any work near the glovebox. I am following up on this claim with multiple other dealerships. This was unacceptable, and after waiting a week to get in contact with someone above the situation I finally was given to Patty who listened and understood the problem. She has helped me out with my glovebox repairs and Hopefully can assure my BMW is safe for the road with no more airbag Faults. Patty is the reason i am updating this review. I did not take pictures of my car beforehand which would have made trusting me easier, instead of having to do this and write negative reviews because no one will believe me, listen to me or understand coincidentally breaking in your shop is not a good good look and is not believable. More

Great Service I recently needed a small part for my car. Andrew, my service advisor, ordered it and actually brought it to Mooresville rather than me having to go I recently needed a small part for my car. Andrew, my service advisor, ordered it and actually brought it to Mooresville rather than me having to go into the dealership. In addition, he met us in he evening, after work, in order to put it on my car. We are very grateful to Andrew for going above and beyond! More

salesman was absolutely awesome!! This was my first trip to Northlake BMW and was greeted by the most kind gentleman Antoine Short. We didn’t buy one car but two from him and usually i This was my first trip to Northlake BMW and was greeted by the most kind gentleman Antoine Short. We didn’t buy one car but two from him and usually it’s a long wait on buying cars but Antoine made us feel like family and made sure we were taken care of the whole time. I have already referred friends and family to come see him. Thank you Antoine for everything!! More

No words can explain the care and service i received. Brad Beard is an excellent Service Advisor, he is trustworthy and his word is good . He is very knowledgeable on all aspects of B.M.W. service. Mr. Brad Beard is an excellent Service Advisor, he is trustworthy and his word is good . He is very knowledgeable on all aspects of B.M.W. service. Mr. Hendrick is very fortunate to have him at his dealership, as it is a plus for return customers. Also would like to mention, Eric Oram, who also is an excellent advisor. He ranks right at the top with Brad Beard on service. This is why I;am a return customer at NorthLake B.M.W. Brad Crawford is an excellent mechanic at this dealership. Thank you again, Gary Johns. More

Great Customer Service My client advisor Carl Busby was nothing short of Amazing. He was patient and had options on hand when one option didn't work out. Then on top of that My client advisor Carl Busby was nothing short of Amazing. He was patient and had options on hand when one option didn't work out. Then on top of that Jordan (or Jordy) the manager helped out tremendously and I will definitely be back when I'm ready to purchase again. More