Hendrick BMW Northlake

Great Service Experience Great overall service experience with Matt Robinson and Hendrick BMW North Lake! I would fully recommend this dealership, service department and grou Great overall service experience with Matt Robinson and Hendrick BMW North Lake! I would fully recommend this dealership, service department and group. Best service experience! More

The staff at Hendricks BMW was very professional and my experience there was great. I was able to purchase the vehicle that I wanted. Thanks experience there was great. I was able to purchase the vehicle that I wanted. Thanks More

I scheduled service for my 740I online and requested a loaner and although when I arrived your system did not show the reserved loaner, the Service team accommodated and went above to ensure I had one. loaner and although when I arrived your system did not show the reserved loaner, the Service team accommodated and went above to ensure I had one. My Service Advisor, James was patient knowledgeable and had good follow through along with the Service Tech who performed and sent service update videos. More

The car was making a noise and the source could not be discovered while there all day. But as usual Matt was very kind and helpful. My fear is that this noise will lead to BIGGER problem that could have b discovered while there all day. But as usual Matt was very kind and helpful. My fear is that this noise will lead to BIGGER problem that could have been prevented. More

Very satisfied Everyone at Northlake BMW was friendly, courteous and efficient. I like the video that was sent to me as a text message during the service. Everyone at Northlake BMW was friendly, courteous and efficient. I like the video that was sent to me as a text message during the service. More

Service Advisor Brad Beard is he best Service Advisor that I have ever delt with. His commitment to making sure you get the best service advice is the best I have eve Brad Beard is he best Service Advisor that I have ever delt with. His commitment to making sure you get the best service advice is the best I have ever had. I have purchased over 7 BMW's. More

The maintenance was good and thorough. I was disappointed the car was not recharged during the three days it was there. Delivery left vehicle battery at less than 4 miles and used a third of a tank of fu the car was not recharged during the three days it was there. Delivery left vehicle battery at less than 4 miles and used a third of a tank of fuel to return. I was notified the car was sitting so low and needed to be charged immediately. I didn’t find out until several hours later when I went to check on it. It was plugged in for charging at that time. More

Extremely satisfied with the friendly & thorough service department who helped me this week. Matt Robinson my service representative and Zach Millard my technician were great to work with. department who helped me this week. Matt Robinson my service representative and Zach Millard my technician were great to work with. More