Hendrick BMW Northlake

Pre-Scheduled Service Always professional and informative. I prefer this location over others that are available. Purchased my vehicle here and will continue to give them m Always professional and informative. I prefer this location over others that are available. Purchased my vehicle here and will continue to give them my business. More

I scheduled an appointment online to get my a/c fixed as well as an oil change and detailing. Matt Robinson was great. He communicated well throughout the process and made sure I got exactly what I needed. well as an oil change and detailing. Matt Robinson was great. He communicated well throughout the process and made sure I got exactly what I needed. I always leave there with great peace of mind knowing the work was done by certified BMW technicians. Definitely 5 star customer service. More

Always amazing service I called to schedule service on my car and they got me in and out the door in a loaner car within 30 minutes. Super nice people to work with. Communic I called to schedule service on my car and they got me in and out the door in a loaner car within 30 minutes. Super nice people to work with. Communication regarding repair status has always been timely. More

Timely service appointment. I was able to bring my vehicle in and get it serviced in a timely manner. The service advisor provided good service and made me aware of the status of I was able to bring my vehicle in and get it serviced in a timely manner. The service advisor provided good service and made me aware of the status of my vehicle services. I look forward to getting future work done at the dearlership. Also, after my work was completed one of the sales associates was able to show me a vehicle that I was interested in. Leslie thoroughly described the features and allowed me to take a test drive. Even though I was not ready to make a decision at the time she provided her contact information and mentioned for me to contact her with any further questions or assistance. She was very cordial and made me feel comfortable when communicating with her. More

Outstanding Service I am one who believes in having an automobile serviced by an authorized dealer. As a BMW is indeed a somewhat complex vehicle, Hendrick BMW Northlake I am one who believes in having an automobile serviced by an authorized dealer. As a BMW is indeed a somewhat complex vehicle, Hendrick BMW Northlake is my location for any and all service requirements. I have experienced a most satisfactory relationship with the service function. More

Every time I enter this dealership I am greeted with a smile. Everyone is very accommodating, respectful, and all my requests are fulfilled. I appreciate the text message reminder and text that the vehicl smile. Everyone is very accommodating, respectful, and all my requests are fulfilled. I appreciate the text message reminder and text that the vehicle service was completed. More

2020 430i Convertible Cole did an excellent job of keeping me updated on the order of my car and the final purchase was really easy. Thanks so much Cole did an excellent job of keeping me updated on the order of my car and the final purchase was really easy. Thanks so much More

Easy, efficient and modern Overall a very pleasant experience at this dealership, I drove an hour and a half out of my way. There is a BMW dealership near me that I refuse to gi Overall a very pleasant experience at this dealership, I drove an hour and a half out of my way. There is a BMW dealership near me that I refuse to give my business to because of the service. BMW Northlake provided a great buying experience for me. One thing that could have been better, after taking delivery of the car I noticed it had not been detailed very well. More

Excellent Customer Service and Product I came to this dealership to buy a BMW X1. Everyone was very professional, polite, honest, and very helpful. I had the best experience and I love my B I came to this dealership to buy a BMW X1. Everyone was very professional, polite, honest, and very helpful. I had the best experience and I love my BMW X1. Highly Recommended! More

Recall service Very respectful, attentive and mindful. Had a very good experience. My car was ready within hours and was called promptly to notify me. I also come he Very respectful, attentive and mindful. Had a very good experience. My car was ready within hours and was called promptly to notify me. I also come here frequently to buy parts and have great prices. More