Hendrick BMW Northlake

I feel bad having to write a negative review but ...........Covid19 protection and services is extremely important for us all. I am sure we have all been Cautiously navigating covid19. My expe ...........Covid19 protection and services is extremely important for us all. I am sure we have all been Cautiously navigating covid19. My experience at Hendricks BMW (Independence) was not as expected. After checking in and I decided to wait outside instead of the inside customer waiting area. While waiting, I noticed an unmasked Employee enter my vehicle and drove off to the back for service I immediately raised a concern with my service provider and the service manager- They both were extremely apologetic and insisted they would disinfect my vehicle. If they didn’t advertise safety and all of their employees “mask-up” before entering customer vehicles - I wouldn’t be so concerned. It’s important they find a way to make sure customers can trust their advertisements. Now I have to have this uncertainty on my mind for the next couple of weeks More

Suggested Service from Car and Inspection Able to get a date and time that worked for me very easily. Appreciated that the service team and other employees were wearing their masks. Made me Able to get a date and time that worked for me very easily. Appreciated that the service team and other employees were wearing their masks. Made me feel better as I have a loved one that immuno-compromised at home and car work still needs to be done. Eric was on point and responsive and made adjustments to what I needed done for this visit without issue. Plenty of room in the lobby to wait with social distancing. Also, its an appreciated touch that my car was washed. It needed it! Yay!!! More

This was our first dealing with this dealership. We really enjoyed the experience. Great staff. Very dedicated to customer experience. Our sales rep took the time to show us around, drive multiple veh really enjoyed the experience. Great staff. Very dedicated to customer experience. Our sales rep took the time to show us around, drive multiple vehicles, explain the difference between the types and make our hot day comfortable. More

The dealership is great! Friendly staff and great service is what in need and definitely what I received! For a great dealership experience go to Hendrick’s! is what in need and definitely what I received! For a great dealership experience go to Hendrick’s! More

New front tires, rear brake replacement and tire alignment Excellent job, extremely professional and polite. Repairs were done in a timely manner; however the power went out in the area. This delay the complet Excellent job, extremely professional and polite. Repairs were done in a timely manner; however the power went out in the area. This delay the completion time. I am satisfied with the service and representative. More

Terrific business Hendricks at Northlake does a wonderful job! Brad my service person is so kind and easy to work with. Dave is also so nice. I wouldn't take my BMW any Hendricks at Northlake does a wonderful job! Brad my service person is so kind and easy to work with. Dave is also so nice. I wouldn't take my BMW anywhere else. Super people Brad and Dave! More

All the people I dealt with were curtious.The sales All the people I dealt with were curtious. The sales person I dealt with was very nice answered all my questions was very noligable helped me make my All the people I dealt with were curtious. The sales person I dealt with was very nice answered all my questions was very noligable helped me make my decision. Very satisfied More

Jeff was courteous and knowledgeable.Jeff provided me a Jeff was courteous and knowledgeable. Jeff provided me a schedule and met timeframe. When work completed, communicated and the pick-up process w Jeff was courteous and knowledgeable. Jeff provided me a schedule and met timeframe. When work completed, communicated and the pick-up process was expedited promptly. More

Very thorough and helpfulThey did a good job explaining Very thorough and helpful They did a good job explaining how the car operates for brake diagnostics and gps operation. Service was relatively quick Very thorough and helpful They did a good job explaining how the car operates for brake diagnostics and gps operation. Service was relatively quick just under 2 hours More

I have always had a GREAT experience at Hendrick BMW. They really take care of me and my car. Steve is my service guy and he is excellent! They really take care of me and my car. Steve is my service guy and he is excellent! More