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Hendrick BMW Northlake
Charlotte, NC
1,639 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,639 reviews
June 27, 2020
Andrew did an excellent job of explaining the inspection process and results. My only suggestion would be eliminate the need to sign a work order. If this is necessary than inform the customer that the pen process and results. My only suggestion would be eliminate the need to sign a work order. If this is necessary than inform the customer that the pen is new and they can keep it. In this age of COVID 19. We can’t be too safe. John Mahaffey More
by jhmahaffey
Employees Worked With
Stefanie Lisa
June 26, 2020
Service experience was excellent as always. Eric (Service Advisor) very customer oriented. Waited at the dealer. Location’s amenities where great and waiting lounge was clean and comfortable. Advisor) very customer oriented. Waited at the dealer. Location’s amenities where great and waiting lounge was clean and comfortable. More
by mechani362
Employees Worked With
Eric O. (Service Advisor), Stefanie Lisa
June 22, 2020
As always, Andrew was very helpful and made the service experience seamless! The service time was fast and I was in and out in less that 2 hours. experience seamless! The service time was fast and I was in and out in less that 2 hours. More
by jashley_cline
Employees Worked With
Andrew
June 22, 2020
Great Service Experience Great overall service experience with Matt Robinson and Hendrick BMW North Lake! I would fully recommend this dealership, service department and grou Great overall service experience with Matt Robinson and Hendrick BMW North Lake! I would fully recommend this dealership, service department and group. Best service experience! More
by swpence0340
Employees Worked With
Matt Robinson
June 19, 2020
The staff at Hendricks BMW was very professional and my experience there was great. I was able to purchase the vehicle that I wanted. Thanks experience there was great. I was able to purchase the vehicle that I wanted. Thanks More
by Dianpringle45
Employees Worked With
Antoine Short, Dawson Bruce
June 18, 2020
Great Experience Leslie Solomon wanted to know my needs and what would make me happy. She made my first time experience with BMW Northlake a great one! Leslie Solomon wanted to know my needs and what would make me happy. She made my first time experience with BMW Northlake a great one! More
by LL.
Employees Worked With
Leslie Solomon, Cameron Ragland
June 18, 2020
Eric, in the service department was excellent. I highly recommend the strong customer service of this dealership. The were timely and strive to complete the necessary repairs efficiently. recommend the strong customer service of this dealership. The were timely and strive to complete the necessary repairs efficiently. More
by Adrianamaccrisp
Employees Worked With
Eric in service
June 15, 2020
I scheduled service for my 740I online and requested a loaner and although when I arrived your system did not show the reserved loaner, the Service team accommodated and went above to ensure I had one. loaner and although when I arrived your system did not show the reserved loaner, the Service team accommodated and went above to ensure I had one. My Service Advisor, James was patient knowledgeable and had good follow through along with the Service Tech who performed and sent service update videos. More
by SchrelleLyons
Employees Worked With
James Bruneau
June 13, 2020
The car was making a noise and the source could not be discovered while there all day. But as usual Matt was very kind and helpful. My fear is that this noise will lead to BIGGER problem that could have b discovered while there all day. But as usual Matt was very kind and helpful. My fear is that this noise will lead to BIGGER problem that could have been prevented. More
by Larryx5
Employees Worked With
Matt Robinson, Stefanie Lisa
