Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hendrick BMW Northlake
Charlotte, NC
1,665 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,665 reviews
October 20, 2020
Blair Smith is my new service advisor and I am so appreciative of her courtesy and expertise. She is extremely professional and not afraid to say that she didn't know an answer to a question -- and i appreciative of her courtesy and expertise. She is extremely professional and not afraid to say that she didn't know an answer to a question -- and immediately got someone who could. She is an excellent asset to your team! More
by echsusan
Employees Worked With
Blair Smith , Stefanie Lisa
October 20, 2020
Jeff was a great help during my visit for service....my car was checked over and all was completed as needed thank you Jeff. i cant remember his last name car was checked over and all was completed as needed thank you Jeff. i cant remember his last name More
by charles.pericas
Employees Worked With
jeff, Stefanie Lisa
October 15, 2020
True professionals!!! Cole (Sales) and Jordan( Finance) made sure all my questions were answered and delivered on their promise. First time I purchased a car from out of state and was I little reluctant o made sure all my questions were answered and delivered on their promise. First time I purchased a car from out of state and was I little reluctant on doing it. From the minute a submitted an online inquiry from the time a picked up the car these guys went out of the way to make sure I got the BMW M4 at a great price. No hidden fees or surprise fees. Everything was transparent from pricing, financing and condition of the car. Car was super clean, detailed and ready to go when I got to the dealership. Drove it home to New Jersey. Great experience!!! I highly recommend them if you are in the market for a new or used car. More
by Luis Y
Employees Worked With
Cole Benincase and Jordan Devore
October 12, 2020
The personnel has always been courteous and kind; The atmosphere light not tense. Having had an electrical problem that seemingly was consistent, they finally found what was wrong and solved the problem! atmosphere light not tense. Having had an electrical problem that seemingly was consistent, they finally found what was wrong and solved the problem! Thank You More
by Doc J
Employees Worked With
Jeff Day
October 09, 2020
The Service Manager was cordial and very friendly . The Service Manager was cordial and very friendly . However, 2 hours seems inordinate for the work performed. The assigned Advisor could learn some c The Service Manager was cordial and very friendly . However, 2 hours seems inordinate for the work performed. The assigned Advisor could learn some customer care techniques from my Mercedes Benz Advisor, Taylor Martino. More
by mr.roy1
Employees Worked With
David Owen, Blair Smith
October 06, 2020
Hendrick BMW Northlake is very professional and organized. The service managers are very friendly and keep you informed. This is the first time I received the car inspection video, I found it very organized. The service managers are very friendly and keep you informed. This is the first time I received the car inspection video, I found it very informative. More
by kwkw1971
Employees Worked With
Eric service manager, Stefanie Lisa
October 03, 2020
Very professional, organized, on-time, responsive. Love the video clip sent showing the tech's work - a best practice. Great job Brad Beard and the BMW Hendrick team. the video clip sent showing the tech's work - a best practice. Great job Brad Beard and the BMW Hendrick team. More
by tracy
Employees Worked With
Brad Beard
September 29, 2020
Everyone was very friendly and helpful. Very satisfied with the quality of work and timeliness. Kept me informed of what was happening and. The coffee was very good. with the quality of work and timeliness. Kept me informed of what was happening and. The coffee was very good. More
by BMW Northlake
Employees Worked With
Stefanie Lisa
September 29, 2020
Thank you!! It always comforting to know that your in good hands when it comes to Service with Hendricks BMW North lake. Thanks Eric. Always good hands when it comes to Service with Hendricks BMW North lake. Thanks Eric. Always More
by Tashacharles
Employees Worked With
Eric, Stefanie Lisa
September 28, 2020
Only an oil change was required. Opted to wait for vehicle. In at 7:30 AM and out by 9:00 AM. Waiting room was clean, refreshments and coffee available, everyone was wearing masks for Covid-19. No vehicle. In at 7:30 AM and out by 9:00 AM. Waiting room was clean, refreshments and coffee available, everyone was wearing masks for Covid-19. No problems what-so-ever! More
by DV
Employees Worked With
Eric Oram
