Hendrick BMW Northlake

My first service experience on Saturday was excellent. My service advisor Eric was wonderful and kept me informed of the status of my vehicle. Thanks! service advisor Eric was wonderful and kept me informed of the status of my vehicle. Thanks! More

I enjoyed working with Dan Stowe, my salesman, and Antoine Short, the Sales Manager. Dan allowed my wife and I to drive an X3 SAV and a 5 series sedan by ourselves to help me decide which one I wante Antoine Short, the Sales Manager. Dan allowed my wife and I to drive an X3 SAV and a 5 series sedan by ourselves to help me decide which one I wanted to buy. Howard Goffman was also very helpful. Then Dan and Antoine found me the X3 with the equipment I wanted even though they had to buy it from another dealership. This was a pleasant experience. Before I drove away, Tyler Spainhour explained how to use the various features. I even went back later for Tyler to explain more functions. Also Shane was helpful in processing the paperwork and financing. More

Steve Spero was my service advisor he was amazing with keeping me updated on what was going on with my car and he was a blessing with doing what he could to help on the final price of my service. I would keeping me updated on what was going on with my car and he was a blessing with doing what he could to help on the final price of my service. I would definitely recommend Steve to be your service advisor. More

From our first phone call to the dealership from over a thousand miles away to the moment we drove off the lot, the entire team made sure our requests were met and our expectations exceeded. We had tried t thousand miles away to the moment we drove off the lot, the entire team made sure our requests were met and our expectations exceeded. We had tried to use two other dealers in two other states. They did not come close in customer service and a desire to get us the vehicles we wanted. I highly recommend them. More

Outstanding service! Brad B. was friendly and professional. Every precaution was taken to ensure safety while I was at the dealership. Also appreciate Cat having the loaner car ready for me. Grea professional. Every precaution was taken to ensure safety while I was at the dealership. Also appreciate Cat having the loaner car ready for me. Great job everyone! More

Exceptional experience! I highly recommend Carl Busby to anyone who is looking for a trustworthy sales associate. Carl and Cameron went above and beyond to make sure I got the best deal and rate for my new anyone who is looking for a trustworthy sales associate. Carl and Cameron went above and beyond to make sure I got the best deal and rate for my new purchase. Not only did Carl tell me how much he appreciated me, he showed me.....love my swag bag! As he is overall outstanding and deserves that commission! Also a big thanks to Tyler, the BMW Genius for all his help. Carl Busby, and the Hendrick BMW Northlake Team thank you so much for your professionalism and kindness. 5 stars in every aspect! More

I was able to schedule a oil change for my x5 online and had an appointment the same day. Vinny C took care of me in a friendly and professional way. I am very satisfied with the service I received! had an appointment the same day. Vinny C took care of me in a friendly and professional way. I am very satisfied with the service I received! More

Very professional, efficient and friendly service. I was satisfied and will recommend. All my questions and concerns were addressed. I even received a follow up call as promised to address my concerns. satisfied and will recommend. All my questions and concerns were addressed. I even received a follow up call as promised to address my concerns. More

I received excellent service from Dan Stowe and Mr. Beard. This is my 8th BMW and I can say that this was the best experience I had buying the car. Beard. This is my 8th BMW and I can say that this was the best experience I had buying the car. More

BMW Northlake was outstanding in providing service for me. Great preparation for my arrival, loaner ready, kept up to date and advised when ready. The video directly from the service bay was a great touch me. Great preparation for my arrival, loaner ready, kept up to date and advised when ready. The video directly from the service bay was a great touch giving me the exact work done and advice going forward. Everyone was super friendly and helpful. More