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Hendrick BMW Northlake
Charlotte, NC
1,639 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,639 reviews
October 27, 2020
Outstanding Service Department. Great communication from Service Advisor Brad Beard- The Video of the worked needed was a nice touch; regardless of Covid-19. I would recommend BMW Northlake to my friends. Service Advisor Brad Beard- The Video of the worked needed was a nice touch; regardless of Covid-19. I would recommend BMW Northlake to my friends. More
by dturner
Employees Worked With
Brad Beard -BMW Northlake *****
October 23, 2020
It is a pleasure to have my car serviced at Hendrick BMW Northlake. The personnel are always knowledgeable, professional, and friendly. Jeff Day, my Service Advisor is great and I trust his professional exp Northlake. The personnel are always knowledgeable, professional, and friendly. Jeff Day, my Service Advisor is great and I trust his professional expertise. More
by austin2504
Employees Worked With
Stefanie Lisa
October 21, 2020
Organized, efficient and friendly staff. Comfortable large customer lounge where social distancing was not a problem. My service representative Blaire kept me informed on the progress of my repair. I large customer lounge where social distancing was not a problem. My service representative Blaire kept me informed on the progress of my repair. I loved my loaner 2020 X5. More
by ccullen704
Employees Worked With
Blaire
October 20, 2020
Service was done as requested. Car was washed and vacuumed very well. I was very satisfied with the level of service I received. No complaints. vacuumed very well. I was very satisfied with the level of service I received. No complaints. More
by jeff.overly
Employees Worked With
Stefanie Lisa
October 20, 2020
Blair Smith is my new service advisor and I am so appreciative of her courtesy and expertise. She is extremely professional and not afraid to say that she didn't know an answer to a question -- and i appreciative of her courtesy and expertise. She is extremely professional and not afraid to say that she didn't know an answer to a question -- and immediately got someone who could. She is an excellent asset to your team! More
by echsusan
Employees Worked With
Blair Smith , Stefanie Lisa
October 20, 2020
Jeff was a great help during my visit for service....my car was checked over and all was completed as needed thank you Jeff. i cant remember his last name car was checked over and all was completed as needed thank you Jeff. i cant remember his last name More
by charles.pericas
Employees Worked With
jeff, Stefanie Lisa
October 15, 2020
True professionals!!! Cole (Sales) and Jordan( Finance) made sure all my questions were answered and delivered on their promise. First time I purchased a car from out of state and was I little reluctant o made sure all my questions were answered and delivered on their promise. First time I purchased a car from out of state and was I little reluctant on doing it. From the minute a submitted an online inquiry from the time a picked up the car these guys went out of the way to make sure I got the BMW M4 at a great price. No hidden fees or surprise fees. Everything was transparent from pricing, financing and condition of the car. Car was super clean, detailed and ready to go when I got to the dealership. Drove it home to New Jersey. Great experience!!! I highly recommend them if you are in the market for a new or used car. More
by Luis Y
Employees Worked With
Cole Benincase and Jordan Devore
October 12, 2020
The personnel has always been courteous and kind; The atmosphere light not tense. Having had an electrical problem that seemingly was consistent, they finally found what was wrong and solved the problem! atmosphere light not tense. Having had an electrical problem that seemingly was consistent, they finally found what was wrong and solved the problem! Thank You More
by Doc J
Employees Worked With
Jeff Day
October 09, 2020
The Service Manager was cordial and very friendly . The Service Manager was cordial and very friendly . However, 2 hours seems inordinate for the work performed. The assigned Advisor could learn some c The Service Manager was cordial and very friendly . However, 2 hours seems inordinate for the work performed. The assigned Advisor could learn some customer care techniques from my Mercedes Benz Advisor, Taylor Martino. More
by mr.roy1
Employees Worked With
David Owen, Blair Smith
October 06, 2020
Hendrick BMW Northlake is very professional and organized. The service managers are very friendly and keep you informed. This is the first time I received the car inspection video, I found it very organized. The service managers are very friendly and keep you informed. This is the first time I received the car inspection video, I found it very informative. More
by kwkw1971
Employees Worked With
Eric service manager, Stefanie Lisa
