Hendrick BMW Northlake

It was a pleasure working with PJ and Nathan during my first service visit at BMW Northlake. Being new to the bmw family, it was important for me to understand the offers and services provided at that loc first service visit at BMW Northlake. Being new to the bmw family, it was important for me to understand the offers and services provided at that location. Nathan gave me a tour and PJ closed the deal by confirming if I have any questions/issues, I can work with her and a team of experts on resolving them. I'm really excited now to book my next service and look forward to working with a great group of experienced leaders. More

PJ and Brad are always very professional and knowledgeable regarding my SUV concerns. PJ’s customer care is top notch! She goes beyond the call of duty to make sure I am 100% satisfied. It’ knowledgeable regarding my SUV concerns. PJ’s customer care is top notch! She goes beyond the call of duty to make sure I am 100% satisfied. It’s always a pleasure to see her when I visit the dealership. More

Hans, my salesman, and his manager Dane were great to work with buying my new car. Hans went out of his way to spend the time showing me all the bells and whistles and really helped get the deal I neede work with buying my new car. Hans went out of his way to spend the time showing me all the bells and whistles and really helped get the deal I needed to trade vehicles. Thanks so much to Hans for negotiating the deal as they met exactly what I wanted to do the deal. I highly recommend both for a smooth and efficient transaction! More

It was a pleasure to work with Isaiah. He took care of everything over the phone because I live an hour and 20 minutes away from the dealership. Would differently reccomend working with him. everything over the phone because I live an hour and 20 minutes away from the dealership. Would differently reccomend working with him. More

If you enjoy driving on expired temporary tags for months on end, calling a business that never answers their phones, and never having anyone return your phone calls then this is the dealership for you. Afte on end, calling a business that never answers their phones, and never having anyone return your phone calls then this is the dealership for you. After numerous attempts to ascertain when I would be receiving my tags I was told to just drive on the expired ones and the dealership would pay for my tickets. My husband spoke to the general manager to try to find out when we would be receiving our tags and the GM told my husband he would call him back by close of business that day - that was almost 3 weeks ago and he still hasn’t received that call. We talked to Hendrick Corporate Customer Care who said the dealership would be calling us to follow up. We’ve received a phone call from customer care about every 1.5 weeks asking if the dealership has reached out yet and promising that we will be hearing from them. So we’re still here with expired temporary tags because the dealer claims they cannot issue a second set of tags and no one wants to tell us the status of our permanent tags. I would never buy a vehicle from a Hendrick dealership again. More

I get my current BMW's serviced here and enjoy their service so of course while looking for my new X7, I started with my local dealership which is where the enjoyment ends. After inquiring, Cole was my service so of course while looking for my new X7, I started with my local dealership which is where the enjoyment ends. After inquiring, Cole was my sales guy and getting him to respond was like getting corn unstuck from my teeth. We finally made our way into the dealership and I was greeted with a less than happy to assist me type attitude. We looked at the only X7 on site, I loved it and we sat down to talk. Cole was more occupied in smiling and waving at other passing by than giving us the attention we deserved and brought his manager Dane over pretty quickly which is where we went even further downhill. I have never been spoken down to in quite that way, but Dane really brought back the feel of a typical used car dealer where I was just a dumb customer that did not know what I wanted and he was going to school me. We walked out of the dealership and my wife quickly said that she felt that both Dane and Cole didn't act like we could even afford that car and had no desire to make a sale. This was enough for me to write the GM to let know and take my business elsewhere. We did purchase a new X7 three days latter from another BMW dealership which got my great reviews. Hendrick BMW in charlotte (both locations) has lost my business More

Everytime I visit the BMW location Jeff Day continues to do an Amazing job with making sure my car and me or taken care of. do an Amazing job with making sure my car and me or taken care of. More

Eric Oram is the best. He keeps you informed and provide feedback while your car is in service. Eric, also greets you personally when you drive in the Bay Area as well when your car is ready, he finds you feedback while your car is in service. Eric, also greets you personally when you drive in the Bay Area as well when your car is ready, he finds you and deliver the care with car and any overview or answer any questions if there are any. Eric is one of the reasons I’m a return customer.. More

As usual, our service experience at Hendrick BMW was fabulous. Eric Oram is our service advisor and his attention to detail is always top notch! fabulous. Eric Oram is our service advisor and his attention to detail is always top notch! More

Great service from the whole team. Helped me in short order and got back to me right away with updates. Both Steve and Nathan rock! order and got back to me right away with updates. Both Steve and Nathan rock! More