Hendrick BMW Northlake

Top Notch Customer Service (as usual) In this current state of affairs, I was skeptical about taking my car to the dealership for service and potential repairs... as soon as I arrived Eric In this current state of affairs, I was skeptical about taking my car to the dealership for service and potential repairs... as soon as I arrived Eric Oram and the Hendrick BMW service team eased my fears... from the social distancing to the cleanliness and sanitizing of the consulting areas, my experience today was the ultimate BMW experience. I had to get a loaner and when Eric presented it to me, it had been cleaned and sanitized. My check in was swift, social distance conscious and almost contact free. Eric touched bases with me throughout the day to keep me abreast of my service and and status of my repairs. I was contacted before the end of business on the same day of drop off that my car was ready... as soon as I arrived, I was greeted by Eric with my car sanitized and it perfect condition. I appreciate the care that the Hendrick BMW team takes each and every time I visit the dealership, but this visit was definitely above and beyond!!! Thank you guys for going above and beyond. More

Wonderful! Always a wonderful experience with Eric Oram, my Service Rep, very reliable and professional. The dealership is always clean and pleasant, and staff Always a wonderful experience with Eric Oram, my Service Rep, very reliable and professional. The dealership is always clean and pleasant, and staff is A+ quality. More

excellent service, Daniel Stowe and Antoine were outstanding in getting me all the information and helping me through this buying process. Everything went ver service, Daniel Stowe and Antoine were outstanding in getting me all the information and helping me through this buying process. Everything went very smooth. I was very impressed with Daniel Stowe returning my phone calls so promply. More

My service advisorEric Oram My service adviser is Eric Oram, he has been there for me for five years, His word has been his bond, If.you need a good service adviser he's your ma My service adviser is Eric Oram, he has been there for me for five years, His word has been his bond, If.you need a good service adviser he's your man. More

Fast and reliable service. Professional and courteous staff. This is a great location to service or purchase a vehicle. Andrew and Stefanie were great! A staff. This is a great location to service or purchase a vehicle. Andrew and Stefanie were great! A More

Great experience. Said what they were going to do and did exactly what they said. Steven was courteous, professional and a pleasure to work with. exactly what they said. Steven was courteous, professional and a pleasure to work with. More

Amazing and caring service is always the norm at BMW Northlake. My car had broken down and I had it towed to this dealer. James kept me informed of the progress on my vehicle and they got it running an Northlake. My car had broken down and I had it towed to this dealer. James kept me informed of the progress on my vehicle and they got it running and back to me in just two days. More

I liked to say it may be a great time to buy a vehicle if you feel you’re financially stable. I know we are on lock down due to the virus but I believe bmw northlake will work around any of your issues durin you feel you’re financially stable. I know we are on lock down due to the virus but I believe bmw northlake will work around any of your issues during this time. I was able to secure a great deal on a bmw 540i this past weekend. I saw the vehicle I wanted online and worked out a deal via cell phone... I left a message on their site for the deal I was looking for on the vehicle I liked. I was contacted by the Internet team the next morning. The internet team referred me to the store mgr Antoine S. I worked out the deal over the phone with Antoine. I walked into the dealership a few hours later & test drove the vehicle with salesmen Nathan who was very accommodating & knowledgeable. Afterwards I signed the papers with the exact deal that was discussed over the phone, no extra bs. The finance mgr Shane W. was efficient & speedy with the contract session. I will even shout out Candy & Sandy at the front desk very kind & patient. The bmw genius crew(Tyler & can’t remember the first guys name) were the best answering all of my questions about my car. I know the coronavirus has us down. However, if you’re in the market for a car & have health concerns, Bmw Northlake is there for you. I’m loving my purchase even if all I can do is peek at it sitting in the garage!! Lol. - Vanessa More

Great experience! Leslie Solomon was awesome. My new M8 drives amazing. The team at Hendrick put me in the correct car at a fantastic price. Thx y’all! drives amazing. The team at Hendrick put me in the correct car at a fantastic price. Thx y’all! More

BMW Service Excellent service provided in a timely manner. I dropped off the car and was promised to have it repaired in an hour. They were true to there word a Excellent service provided in a timely manner. I dropped off the car and was promised to have it repaired in an hour. They were true to there word and I was out of there in a little over an hour. More