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Hendrick BMW Northlake

Charlotte, NC

5.0
1,639 Reviews

10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

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Showing 1,639 reviews

December 04, 2020

Very professional, efficient and friendly service. I was satisfied and will recommend. All my questions and concerns were addressed. I even received a follow up call as promised to address my concerns. More

by sejarrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Dec 08, 2020 -

Hendrick BMW Northlake responded

sejarrell, Thank you so much for recommending the Service department at Hendrick BMW Northlake. It's great to hear about your positive experience and we're so glad you took the time to share your feedback. We appreciate your business and look forward to having you visit us again soon!

December 03, 2020

I received excellent service from Dan Stowe and Mr. Beard. This is my 8th BMW and I can say that this was the best experience I had buying the car. More

by ivonnelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Dec 04, 2020 -

Hendrick BMW Northlake responded

ivonnelly, There is no better endorsement than your business and your loyalty means everything to us. Thank you for working with us on yet another gorgeous BMW! We're so glad to hear about your wonderful experience with Client Advisor, Dan Stowe, and also Service Advisor, Brad Beard. Both Dan and Brad treat their customers like family and strive to exceed expectations. We really appreciate you taking the time to share your kind review and thank you for being a valuable part of Hendrick BMW Northlake!

November 26, 2020

BMW Northlake was outstanding in providing service for me. Great preparation for my arrival, loaner ready, kept up to date and advised when ready. The video directly from the service bay was a great touch More

by HIckMech
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brain Beard
Dec 01, 2020 -

Hendrick BMW Northlake responded

HickMech, We're thrilled to hear about your wonderful experience with our Service team! We're glad you enjoyed your visit and benefitted from the technician's video. It's a new feature we've adopted and we appreciate the positive feedback. Thank you for your business and welcome to the Hendrick BMW Northlake family!

November 23, 2020

Hendrick BMW Northlake service is very professional. The Hendrick BMW Northlake service is very professional. The team is very friendly, polite and the facility is always clean. You are always greeted prom More

by Dusmar931
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Day, Stefanie Lisa
Nov 28, 2020 -

Hendrick BMW Northlake responded

Dusmar931, We're really glad to hear that you received premium service across the board and we're thrilled with your five star endorsement. Thank you for your business and for your loyalty to Hendrick BMW Northlake. We appreciate you!

November 21, 2020

Wonderful experience at this dealership. Dawson was patient, knowledgeable and professional throughout. The entire staff we dealt with made this a fantastic purchase experience. I would certainly recom More

by Suzanne L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Devore 5 Star
Nov 25, 2020 -

Hendrick BMW Northlake responded

Suzanne, Thank you so much for your wonderful recommendation of Hendrick BMW Northlake and our team. We're thrilled to hear you enjoyed working with Client Advisor, Dawson Bruce, and that you found him to be helpful and that Finance Manager, Jordan Devore, was able to provide a smooth purchasing experience for you. We really appreciate your business, Suzanne, and thank you for the great review. Congrats on your beautiful new car!

November 19, 2020

As always, they were very helpful, friendly and professional. What else can I say? They treated me like a member of their family. I have never been to a car dealership that made me feel so welc More

by dgardner21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Oram, Stefanie Lisa
Nov 20, 2020 -

Hendrick BMW Northlake responded

dgardner21, We appreciate your wonderful recommendation of Hendrick BMW Northlake and our team. We're so glad to hear how welcome you felt and that you were given premium service across the board. Thank you so much for your business and yes, we absolutely do consider you to be part of the family!

Nov 20, 2020 -

dgardner21 responded

Everything I said is true, so you may publish my review openly.

November 18, 2020

I loved the experience! It was so easy and Isaiah was so cooperative and informative! He made my purchasing experience very simple! Love my Buick! More

by hedricksmaiden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaiah Hicklin
Nov 20, 2020 -

Hendrick BMW Northlake responded

hedricksmaiden , Congratulations on your beautiful Buick! Getting a new car is an exciting time and we're so glad you were able to work with Client Advisor, Isaiah Hicklin. Isaiah sincerely cares about his customers and strives to provide a positive and informative purchasing experience. Thank you for trusting us with your business and we welcome you to the Hendrick BMW Northlake family!

November 16, 2020

Once again, I experienced excellent service. Nate and the rest of the crew were very professional, efficient and accommodating. I felt very comfortable with COVID precautions. Thanks! More

by ginny.hall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Nov 19, 2020 -

Hendrick BMW Northlake responded

Ginny, Thank you for your wonderful feedback regarding your visit with our team. We're so glad you enjoyed working with Service Advisor, Nate Collins. As a true professional, Nate strives to provide you with a premium experience every time you visit. And our team is constantly making an effort to provide a clean and safe environment so we're happy to hear you felt comfortable at our dealership. Thank you, Ginny, for the glowing feedback and for doing business with Hendrick BMW Northlake!

November 13, 2020

BMW service was done as promised. Brad Beard is a good service advisor. He provided the update as soon as the service is done. Also the inspection video by Justin Massey about the issue that I reported wa More

by Selva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Beard; Justin Massey
Nov 14, 2020 -

Hendrick BMW Northlake responded

Selva, Thank you so much for your awesome recommendation of Hendrick BMW Northlake; Service Advisor, Brad Beard; and Technician, Justin Massey. We're so glad you were kept up to date and enjoyed the video as well. The team goes out of their way to make sure they solve problems and are transparent in the process. We really appreciate the five stars, Selva, and hope to see you again soon.

November 09, 2020

BMW Service was friendly and fast. Staff was great to work with. Social distancing was not an issue in the customer lounge. I will be back for my regular service. More

by TXAggie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Nov 13, 2020 -

Hendrick BMW Northlake responded

TXAggie, Thank you so much for your wonderful recommendation of Hendrick BMW Northlake and our Service team! We're glad you enjoyed your visit and your time in our dealership. We look forward to having you as our guest again soon!

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