Hendrick BMW Northlake

Eric Oram is the best. He keeps you informed and provide feedback while your car is in service. Eric, also greets you personally when you drive in the Bay Area as well when your car is ready, he finds you feedback while your car is in service. Eric, also greets you personally when you drive in the Bay Area as well when your car is ready, he finds you and deliver the care with car and any overview or answer any questions if there are any. Eric is one of the reasons I’m a return customer.. More

As usual, our service experience at Hendrick BMW was fabulous. Eric Oram is our service advisor and his attention to detail is always top notch! fabulous. Eric Oram is our service advisor and his attention to detail is always top notch! More

Great service from the whole team. Helped me in short order and got back to me right away with updates. Both Steve and Nathan rock! order and got back to me right away with updates. Both Steve and Nathan rock! More

My first service experience on Saturday was excellent. My service advisor Eric was wonderful and kept me informed of the status of my vehicle. Thanks! service advisor Eric was wonderful and kept me informed of the status of my vehicle. Thanks! More

I enjoyed working with Dan Stowe, my salesman, and Antoine Short, the Sales Manager. Dan allowed my wife and I to drive an X3 SAV and a 5 series sedan by ourselves to help me decide which one I wante Antoine Short, the Sales Manager. Dan allowed my wife and I to drive an X3 SAV and a 5 series sedan by ourselves to help me decide which one I wanted to buy. Howard Goffman was also very helpful. Then Dan and Antoine found me the X3 with the equipment I wanted even though they had to buy it from another dealership. This was a pleasant experience. Before I drove away, Tyler Spainhour explained how to use the various features. I even went back later for Tyler to explain more functions. Also Shane was helpful in processing the paperwork and financing. More

Steve Spero was my service advisor he was amazing with keeping me updated on what was going on with my car and he was a blessing with doing what he could to help on the final price of my service. I would keeping me updated on what was going on with my car and he was a blessing with doing what he could to help on the final price of my service. I would definitely recommend Steve to be your service advisor. More

From our first phone call to the dealership from over a thousand miles away to the moment we drove off the lot, the entire team made sure our requests were met and our expectations exceeded. We had tried t thousand miles away to the moment we drove off the lot, the entire team made sure our requests were met and our expectations exceeded. We had tried to use two other dealers in two other states. They did not come close in customer service and a desire to get us the vehicles we wanted. I highly recommend them. More

Outstanding service! Brad B. was friendly and professional. Every precaution was taken to ensure safety while I was at the dealership. Also appreciate Cat having the loaner car ready for me. Grea professional. Every precaution was taken to ensure safety while I was at the dealership. Also appreciate Cat having the loaner car ready for me. Great job everyone! More

Exceptional experience! I highly recommend Carl Busby to anyone who is looking for a trustworthy sales associate. Carl and Cameron went above and beyond to make sure I got the best deal and rate for my new anyone who is looking for a trustworthy sales associate. Carl and Cameron went above and beyond to make sure I got the best deal and rate for my new purchase. Not only did Carl tell me how much he appreciated me, he showed me.....love my swag bag! As he is overall outstanding and deserves that commission! Also a big thanks to Tyler, the BMW Genius for all his help. Carl Busby, and the Hendrick BMW Northlake Team thank you so much for your professionalism and kindness. 5 stars in every aspect! More

I was able to schedule a oil change for my x5 online and had an appointment the same day. Vinny C took care of me in a friendly and professional way. I am very satisfied with the service I received! had an appointment the same day. Vinny C took care of me in a friendly and professional way. I am very satisfied with the service I received! More