Hendrick BMW Northlake

Really good service Max and Justine are the best thanks again for your integrity great service again for your integrity great service More

Super people, great service and sales…very accommodating and will work with you to make it happen! and will work with you to make it happen! More

Great customer service! The staff listens to your thoughts and gives feedback on what options may or may not be a good fit for you on your custom car. The staff listens to your thoughts and gives feedback on what options may or may not be a good fit for you on your custom car. More

Jeff Day is such a great respresentative of this dealership. He takes such good care of his customers at the service department, and I wil continue to go to this dealership for the service of my 2 dealership. He takes such good care of his customers at the service department, and I wil continue to go to this dealership for the service of my 2 vehicles because of people like him. Great experience as always! More

This is no real complaint, but I thought someone might be interested in hearing of my experience last month.... I have been driving BMWs since 1990, and most of them were purchased from Hendrick BMW here interested in hearing of my experience last month.... I have been driving BMWs since 1990, and most of them were purchased from Hendrick BMW here in Charlotte. My 2001 740iL, which was my 4th BMW (and second 7 car), finally wore out, and I HAD to buy another one. The cost of the repairs were higher than the value of the car. I went to the Hendrick North Lake store to see what was available, but sadly, after walking around the lot, nobody came out to help me, so I went across the street to the Hendricks Mercedes lot to see if anyone was interested in my business over there. Again, nobody seemed to want my business. A few minutes later, a family member finally convinced me to try an Infiniti dealership where they get their cars, Someone approached me immediately, REALLY worked for my business, and I drove away with my first non-BMW in over 30 years. I prefer German cars, especially 7 series BMWs, and this car that I bought feels really awkward, but it is what it is. More

Today we took our car to dealership for service. We were greeted with hospitality, smiles and warmth as always. I didn’t know how those same smiles would leave a lasting impact on us. We came in We were greeted with hospitality, smiles and warmth as always. I didn’t know how those same smiles would leave a lasting impact on us. We came in for a routine oil change and left with so much more. While waiting for our car, my son and I were in the lobby at a table coloring. Then I saw a look in my son’s eyes that’s all too familiar. I didn’t know I was screaming until I heard my own voice. I’m typically a private person but I couldn’t keep this to myself. While at the dealership my son had a seizure and those around us went into action to assist my child. I didn’t feel alone and I didn’t even know some of the names of individuals helping us. There was a lady and man in the waiting area who helped me get my son onto the floor and turn on his side. As a mother seeing your child hurting is a horrible feeling and I was an emotional wreck. We were surrounded by genuine people who cared. They were tremendous and I am so grateful. Mr. Carl Busby stayed by our side until help arrived. Mrs. Amanda Bradshaw was amazing. She step in to hold my hand and let me know it would be okay. I remember another lady there and I just grabbed her hand and she comforted me. I had my son’s medicine to stop his seizure in the car. They ran to get it out of vehicle. There were people I didn’t get a chance to thank for helping me with my son. I wish I knew all the people involved names. Sometimes we get caught up with the world and we might think the world is turning bad. However today showed me there’s a lot of GREAT people left in the world. From the bottom of my heart I can’t say Thank You enough. I went in to have my car serviced but we left with so much more. People showing KINDNESS. More

I got my car serviced today and Blaire was friendly, professional and an absolute pleasure! professional and an absolute pleasure! More

I took my Bmw M3 in for service and Brad Beard was my service advisor. He got me checked in quickly, and kept me updated with the parts i was having installed. Taylor was the technician working on my car service advisor. He got me checked in quickly, and kept me updated with the parts i was having installed. Taylor was the technician working on my car and did an amazing job and was very fast. I would highly recommend anyone to use the service department at BMW Northlake. More

Blaire was wonderful to work with! She was super helpful and went above and beyond to help me with all of my questions and concerns. She was super helpful and went above and beyond to help me with all of my questions and concerns. More

The service department and especially my service adviser Blair’s Smith was very courteous and attentive. my service was done in a timely matter and quite professionally. Blair’s Smith was very courteous and attentive. my service was done in a timely matter and quite professionally. More