Hendrick BMW Northlake

Great customer service. Great dealership to work with. Mr. Folsom helped me get in and out in time to make it to work. Great customer service ever received. Great dealership to work with. Mr. Folsom helped me get in and out in time to make it to work. Great customer service ever received. More

Great Service! I've been bringing my BMW to Hendrick Northlake for almost three years and service has been excellent. Evan Folsom is a great service advisor--very k I've been bringing my BMW to Hendrick Northlake for almost three years and service has been excellent. Evan Folsom is a great service advisor--very knowledgeable and excellent follow up. More

Hendrick BMW Northlake Rocks! Rob Roy was our salesman and he was very helpful and knows his product well. He was friendly, knowledgeable and got me the car I wanted! He showed m Rob Roy was our salesman and he was very helpful and knows his product well. He was friendly, knowledgeable and got me the car I wanted! He showed me everything about the car and even got me set up with SiriusXM while I was there. I would highly recommend Rob and the staff a Hendrick BMW Northlake! More

Great customer service I recently purchased my first BMW. I had an idea of what kind of car I was looking for but definitely needed some guidance in my search. I was fortuna I recently purchased my first BMW. I had an idea of what kind of car I was looking for but definitely needed some guidance in my search. I was fortunate enough to be introduced to Mr. Alex Rhoades. He assisted me in determining the types of vehicles that suited my needs. He answered my questions and was a wealth of information about the products and services offered by BMW. I would highly recommend Alex to anyone who is looking for a great car and a dedicated client advisor. More

Just great Just a great group to work with. I have purchased many cars from Lexus, Mercedes & BMW from the Hendrick locations. Always a great experience and grea Just a great group to work with. I have purchased many cars from Lexus, Mercedes & BMW from the Hendrick locations. Always a great experience and great customer service. I live in greensboro and its well worth the drive. More

Best Sales Person Ever! Darryl Warren is the sales person to ask for when going to Hendrick BMW Northlake. The dealership itself is just a pure joy but dealing with Darryl wa Darryl Warren is the sales person to ask for when going to Hendrick BMW Northlake. The dealership itself is just a pure joy but dealing with Darryl was a perfect experience. He is knowledgeable of the product, friendly, available and just overall pleasant to deal with. I came in several times with a long list of questions that I had sent ahead. He had done his homework and had all the answers to the numerous questions and where he was not an expert on a particular item he made arrangements for me to speak with the expert. He had me talking to all kinds of people. That allowed me to get very detailed explanations and make an informed choice. He was extremely responsive in returning calls and never pressured me...and I took a good month to make my purchase decision. After the purchase he has followed up to ensure that I'm happy and offered to set up appts to learn more about my car if necessary. As a woman buying a car alone I can honestly say this was the only car purchase in my life that was actually pleasant. Yes, pleasant. Ask for Darryl....he'll take good care of you! More

I bought a 2007 BMW with 80,000 miles on it for $20,000.00 less than a year ago from Northlake. It looked great and drove good. I have had the service engine soon light come on twice. $5,000.00 la $20,000.00 less than a year ago from Northlake. It looked great and drove good. I have had the service engine soon light come on twice. $5,000.00 later in repairs, Hendrick screwed me. It even had the original air filter in it after I bought it. Went in for an oil change and they gave me an estimate for over $4,000.00. Unbelievable! Now I know why he's a millionaire! Stay away from Hendrick BMW! More

My experience with Shannon and Hendrick BMW Northlake was very good. Shannon stayed in touch as we explored our options and continued to give us good customer service. After the sale, he has been very good very good. Shannon stayed in touch as we explored our options and continued to give us good customer service. After the sale, he has been very good at reaching out to ask my wife and me if he can help with any aspects of our new X3. I would recommend Shannon and this dealership if you are considering a new our used BMW. More

I was able to schedule the sales session in advance at my convenence. Shannon made the process very easy and worked hard to meet my specific needs. I had a very specific model, color and configuration in min convenence. Shannon made the process very easy and worked hard to meet my specific needs. I had a very specific model, color and configuration in mind and knew they did not have one in stock. Shannon worked to find the right 328d xDrive for me that did not require a special order. All paper work was completed in advance of delivery and the delivery process was very smooth and took less than an hour to complete. I could not have asked for a more through and accruate process. More

Great staff and great experience! Dealership took all the time we needed to work with us and help make our decision. Not pushy. Would buy again. time we needed to work with us and help make our decision. Not pushy. Would buy again. More