Hendrick BMW Northlake

Oil Change on my Honda Hrv They did a great job. They completed the service in a timely manner and returned my vehicle shiny and clean. I will definitely continue to use them t They did a great job. They completed the service in a timely manner and returned my vehicle shiny and clean. I will definitely continue to use them to service my vehicle. More

Outstanding service experience! Evan Folsom addressed my concerns and gave me a loaner vehicle while my BMW was being repaired. Outstanding service experience and I look forward to t Evan Folsom addressed my concerns and gave me a loaner vehicle while my BMW was being repaired. Outstanding service experience and I look forward to the next service. More

service excellent service clean car very pleased show room very nice lounge was neat also plenty of snacks and coffee while waiting. visit was for the service excellent service clean car very pleased show room very nice lounge was neat also plenty of snacks and coffee while waiting. visit was for the service as indicated More

Car service appointment Arrivedand immediately service rep. Greeted me and made me feel welcomed and checked my car in for service... I was waiting at dealership for car to b Arrivedand immediately service rep. Greeted me and made me feel welcomed and checked my car in for service... I was waiting at dealership for car to be serviced and he made sure drinks and snacks available . Car was serviced in reasonable time and they were very prompt and car serviced in a reasonable time. More

Hendrick BMW Northlake Eric Oram is great to work with at Hendrick BMW Northlake. He is professional, courteous and and results oriented. When a problem arose with my windsh Eric Oram is great to work with at Hendrick BMW Northlake. He is professional, courteous and and results oriented. When a problem arose with my windshield, he was proactive in making sure that it was fixed. I will definitely ask to work with Eric again the next time I need routine service done on my X5. More

Excellent Customer Service Eric was great in keeping me informed on what was being done with my car while in service. My car runs so much better and I appreciate the attention t Eric was great in keeping me informed on what was being done with my car while in service. My car runs so much better and I appreciate the attention to detail. More

Just the facts! My experience at Northlake BMW has been totally positive...appointments scheduled to fit my schedule; Service respectful, quick and professional; Anal My experience at Northlake BMW has been totally positive...appointments scheduled to fit my schedule; Service respectful, quick and professional; Analysis of problems, solutions and costs explained factually without pressure to act immediately on issues that only need to be monitored; a nice waiting room if you choose to wait; the potential to get a loaner if a repair will take a long time; transport to and from a mall if you would rather go there then use the waiting room. It's very clear that customer care is a number one priority period! Most of all, quality service and repairs done right the first time around. I have an older BMW which I bought new and now has just gone over 175 thousand miles...I have always taken it to BMW for service and repairs...Northlake service, repairs and regular maintenance keeps it running like the first day I brought it home.... More

I won't take my cars anywhere else! The Service and Parts Departments are awesome. I always receive courteous, personal and professional assistance. The customer service is top notch. The Service and Parts Departments are awesome. I always receive courteous, personal and professional assistance. The customer service is top notch. And the service consultants always explain things in a way I can understand them. More

Quick and efficient When I bring my car in Eric Oram is the advisor I work with, always pleasant addresses my concerns. I always request Justin Richards as my technician When I bring my car in Eric Oram is the advisor I work with, always pleasant addresses my concerns. I always request Justin Richards as my technician as I know when I leave my car will be fixed properly and safe for me to drive. An overall great experience. More

Excellent customer service and quality workmanship. The Service Advisors are always professional and greet the customers with a helping attitude. Care and attention are given to customers during the sch The Service Advisors are always professional and greet the customers with a helping attitude. Care and attention are given to customers during the scheduling of the appointment until the the keys are handed to you. After which, follow up continues. That sums up the Hendrick,s service experience for me. More