Hendrick BMW Northlake

I took my Bmw M3 in for service and Brad Beard was my service advisor. He got me checked in quickly, and kept me updated with the parts i was having installed. Taylor was the technician working on my car service advisor. He got me checked in quickly, and kept me updated with the parts i was having installed. Taylor was the technician working on my car and did an amazing job and was very fast. I would highly recommend anyone to use the service department at BMW Northlake. More

Blaire was wonderful to work with! She was super helpful and went above and beyond to help me with all of my questions and concerns. She was super helpful and went above and beyond to help me with all of my questions and concerns. More

The service department and especially my service adviser Blair’s Smith was very courteous and attentive. my service was done in a timely matter and quite professionally. Blair’s Smith was very courteous and attentive. my service was done in a timely matter and quite professionally. More

Blaire is absolutely the best. I come from Florida to use this dealership. Everyone is helpful and friendly. The service is outstanding. this dealership. Everyone is helpful and friendly. The service is outstanding. More

Steer clear of this dealership! The client advisors and managers are incompetent and it will end up costing you thousands. They will lie about what deals they can make happen and not tell you about factor managers are incompetent and it will end up costing you thousands. They will lie about what deals they can make happen and not tell you about factory incentives. When you reach out to try and rectify the situation the sales manager Dane Hagy will be rude, combative, and condescending. He told me he would brief the GM and have him reach out to me, but that didn't happen either. I love my BMW, just do yourself a favor and purchase it elsewhere!! More

I had an emissions recall on my BMW. Their staff who scheduled this (back in December) told me it would take 'around four hours' but when I arrived, they told me it could take much longer / possibly int scheduled this (back in December) told me it would take 'around four hours' but when I arrived, they told me it could take much longer / possibly into the next day. The service person who checked me in mentioned he was upset they had told me this. As the customer, I was upset as well! Before they got started, he also told me these repairs sometimes have issues. The repair did have an issue, and took 6.5 hours. I chalked this up to 'first world problems' and was just thankful it was ready, so I could head home (we do not live close to this dealership, but needed to make the appointment at a dealership due to the recall). When the service person opened my door for me to get in, a part fell off! He was able to get a tool from their shop and repair it in the parking lot. A little unexpected / concerning. Then when I got into the car, the screen showed it was still 'calibrating' a part. He said he would drive it around the block and this would fix it. He jumped in and took off - with my pocketbook in the passenger seat ..including my credit cards and phone -thankfully he came back within a few minutes. My SUV is running fine now (though it was also running fine before I took it in for the recall service). I realize with Covid, most places are short staffed -- and this service person was very friendly, and tried to help as best he could throughout the entire day - even chatting with me in the waiting area for quite a while. However, this experience overall was just not what I was expecting. Better communications from their scheduler last month would have benefited me / my visit immensely. Although the recall service was 'free' it cost me much more time than what I had allotted for the day- which has more value to me. *Also, technicians should check that car parts are securely reinstalled before returning the vehicle to the owner. *to note, before buying this BMW, I had an Audi SUV for several years and had received really great service at the Audi dealership in this same complex. So that is the level of service I was expecting this past weekend. Possibly different owners between the Audi and BMW dealerships in this complex. More

Blaire was stupendous, she worked diligently on getting my vehicle issues updated even helped with things I didn’t even know was going on and saved me thousands of dollars! my vehicle issues updated even helped with things I didn’t even know was going on and saved me thousands of dollars! More

Nathan is Awesome!!!!! I always feel taken care of and informed when having my vehicle serviced at Hendrick BMW Northlake. informed when having my vehicle serviced at Hendrick BMW Northlake. More

Blair worked hard for us. Even stayed late to be there when I was able to get there. And spent the additional time needed to walk me through the repairs that were done. Very pleased! when I was able to get there. And spent the additional time needed to walk me through the repairs that were done. Very pleased! More

Blair is the BOMB!!!! Great service writer. Kept me in the loop the whole time I was there, great place to do business. I highly recommend Hendrick!!!! the loop the whole time I was there, great place to do business. I highly recommend Hendrick!!!! More