Hendrick BMW Northlake

Andrew is one of the best customer service representatives I’ve ever encountered. He is patient, professional, honesty, and understanding. I asked for Andrew every time I need my vehicle servi representatives I’ve ever encountered. He is patient, professional, honesty, and understanding. I asked for Andrew every time I need my vehicle serviced at this location. More

Great experience great customer service very timely would recommend to anyone Jim Limthong outstanding job recommend to anyone Jim Limthong outstanding job More

Jesse P. offered great customer service. He was professional and courteous. I will definitely work with him again. offered great customer service. He was professional and courteous. I will definitely work with him again. More

As usual, it’s always pleasant here. My service advisor was out of the office and I worked with Jeff Limthong today. I couldn’t have been happier. Jeff was thoughtful, kind, and patient. My service advisor was out of the office and I worked with Jeff Limthong today. I couldn’t have been happier. Jeff was thoughtful, kind, and patient. Thanks Jeff! More

Andrew Johnson is a true professional with excellent communication and customer service. He is a true pleasure to work with and is one of the reasons Hendricks is so successful. communication and customer service. He is a true pleasure to work with and is one of the reasons Hendricks is so successful. More

Andrew Johnson was EXTREMELY helpful throughout my process with the service department of BMW of Northlake. process with the service department of BMW of Northlake. More

Getting service used to be easy but not anymore. When you call service department you are now routed to a Hendrick call center and their first response is “we can make an appointment for you at on When you call service department you are now routed to a Hendrick call center and their first response is “we can make an appointment for you at one of our locations a couple of weeks out “. I showed up at Northlake BMW and again first response was to come back in a few days. This is not the first time I’ve encountered that. Thankfully, once I was able to talk to Matt who was in charge of the service scheduling things improved. , he LISTENED to my need and he hooked me up with advisor Andrew Johnson. From now on, I will only deal with Andrew. He was sharp and “gets it.” Once I was with Andrew, life became easy. That’s the way it’s supposed to be. Service is expected to be top notch at a luxury brand… those are the expectations when you buy one of their cars. I don’t know if they need more techs, more loaner cars or whatever. The customer shouldn’t need an axe in the pocket like Matt and Andrew to fet the service that should be standard. My wife has had zero issues with getting service at Toyota. More

Excellent service center. They got us in immediately and had the car fixed that day. They got us in immediately and had the car fixed that day. More

BMW at Northlake never fails to provide amazing service. They have a charismatic team that provides quality work and makes you feel like you are apart of the BMW family. Their work is always of the highest They have a charismatic team that provides quality work and makes you feel like you are apart of the BMW family. Their work is always of the highest quality and they continuously strive to make sure their customers have a great experience. The team at BMW of Northlake is trustworthy, and when I work with them, I am confident that they are only providing what is needed and have no intention of convincing me to pay for more than is necessary. Their amazing customer service and overall quality of their work breeds a strong loyalty, making the hour drive I must make to their location well worth it. There is not another team of people I would trust more to service my car than those at BMW of Northlake. More

Great service and communication throughout the entire process! Andrew was awesome and I’ll definitely be using their services in the future. process! Andrew was awesome and I’ll definitely be using their services in the future. More