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Hendrick BMW Northlake
Charlotte, NC
1,461 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Helpful August 31, 2020
BMW Northlake is always great in servicing my car. From the moment you enter the dealership, the service reps greet you with a friendly gesture and make sure that all of your vehicle needs are addressed. I the moment you enter the dealership, the service reps greet you with a friendly gesture and make sure that all of your vehicle needs are addressed. It’s a great experience! More
by dwilker17
Employees Worked With
Stefanie Lisa
August 27, 2020
Excellent service appt. Short wait time and was informed of car status often. Sales Mgr met me personally to discuss some options when lease expires in 2 months. Good experience. of car status often. Sales Mgr met me personally to discuss some options when lease expires in 2 months. Good experience. More
by Fuzzball
Employees Worked With
Jeff Day, Antoine Short, Stefanie Lisa
August 19, 2020
Was reluctant to take my car to be serviced at the BMW dealership (price) since it was an ‘14 328i. From the time of drop off till ready for pickup I felt comfortable I had made the right choice. dealership (price) since it was an ‘14 328i. From the time of drop off till ready for pickup I felt comfortable I had made the right choice. More
by swill
Employees Worked With
Stefanie Lisa
August 18, 2020
The service team done a wonderful job, we were beyond pleased with the work and the way they sent the service report l! Excellent service! pleased with the work and the way they sent the service report l! Excellent service! More
by Kelsblack
Employees Worked With
Stefanie Lisa
August 17, 2020
My new advisor Steve could not have been better. He answered all my questions and the video run thru from the service manager was spot on. I really appreciated both. answered all my questions and the video run thru from the service manager was spot on. I really appreciated both. More
by pjkinatl
Employees Worked With
Steve in Service
August 14, 2020
Sales staff were very professional and courteous. Follow-up and communication from the dealership was timely and clear. Very relaxed purchase process, with none of the games that you often run into w Follow-up and communication from the dealership was timely and clear. Very relaxed purchase process, with none of the games that you often run into when trying to purchase a used vehicle. Highly recommend. More
by ehughes
Employees Worked With
Amelia Krinitsyn
August 14, 2020
Ted and Judys BMW What a great experience.... We had a pleasant visit and purchase from start to finish. Question were answered and help was given. We are so glad to What a great experience.... We had a pleasant visit and purchase from start to finish. Question were answered and help was given. We are so glad to have new friends there, Carl and Cameron. Carl and Cameron are our favorites. Tyler did a good job on delivery of our car. Bill Aldridge our old friend stopped by to help on our build and our price negotiation. We will be customers again! More
by Ted
Employees Worked With
Carl, Cameron, Tyler, and Bill
August 13, 2020
Managers aren't calling me back I had a complain to make while I was at that dealership for service on my car. I was promised that one of the sales manager (service manager wasn't i I had a complain to make while I was at that dealership for service on my car. I was promised that one of the sales manager (service manager wasn't in) would come and talk to me. I was there for 2 1/2 hours and nobody came. I asked a second time to speak to a manager, and again nobody came. I called the next day from home to talk to the General Manager. He never called me back!!! More
by Peter Schuler
Employees Worked With
Robinson, Matthew
August 13, 2020
Very professional, efficient and customer focused. Our experience was excellent. We had an appointment and they were waiting on us when we arrived. Isaiah was extremely knowledgeable and great to work wit experience was excellent. We had an appointment and they were waiting on us when we arrived. Isaiah was extremely knowledgeable and great to work with. More
by elaine.lofton58
Employees Worked With
Isaiah Hicklin, Jordan ??, Antoine Short and Steve Spiro
