Hendrick BMW Northlake

I took my car in for an oil change and had the pleasure to work with Jeff Limthong. He is very personable and he made sure I felt taken care off in a timely manner even after I had mistakenly showed up for to work with Jeff Limthong. He is very personable and he made sure I felt taken care off in a timely manner even after I had mistakenly showed up for my appointment at the wrong location 👍🏻 definitely will continue to reach to him anytime my car is due for service. More

Jeff did a great job when I took my car in for service. The inspection identified I needed tires and I was shown why. The rear tires still has life in them and I was told I could benefit from replacing the The inspection identified I needed tires and I was shown why. The rear tires still has life in them and I was told I could benefit from replacing them all at the same time but didn’t have to. Unfortunately, they didn’t have the tires in stock so I bought them online and getting them installed on my driveway tomorrow as they are down to the mesh. But I will definitely come back for alignment after. Jeff was personable and knowledgeable. The car was done fairly quick and I got my video inspection right away on my phone, which I love. Keep up the good work! More

Jeff Limthong is the service advisor I worked and he did a great job of keeping me updated with the status of the repairs being performed and answering any questions I had. He provided videos and pictures a great job of keeping me updated with the status of the repairs being performed and answering any questions I had. He provided videos and pictures from the technician of the issues and work being performed. Overall a very positive service experience. More

Big thanks to Amanda for the best service experience ever. Knowledgeable, professional and kept us informed the entire time. Thank you Amanda! ever. Knowledgeable, professional and kept us informed the entire time. Thank you Amanda! More

Took our car in for service and Amanda took great care of us. Great communication, informative and respectful. us. Great communication, informative and respectful. More

Had my BMW serviced and had a wonderful and professional experience!! Blaire was my advisor and she was great!! Amanda helped out when she was out and got me all squared away when I picked my vehicle up!!! experience!! Blaire was my advisor and she was great!! Amanda helped out when she was out and got me all squared away when I picked my vehicle up!!! You need more employees like these two!! More

Very professional and knowledgeable super nice and personable . Very clean facility and willing to help make your experience pleasurable . I had A great experience working with Amanda Bradshaw. Highly personable . Very clean facility and willing to help make your experience pleasurable . I had A great experience working with Amanda Bradshaw. Highly recommended . More

Wanted to say thank you to Amanda Bradshaw for taking care of us on our recent visit for service. Great experience! care of us on our recent visit for service. Great experience! More

Great prompt service They were able to source a hard to find tire for replacement under warranty the next day find tire for replacement under warranty the next day More

Keyla and Chris (business manager) were great! They both made the process of buying a car simple and easy and, as someone who was not local to Charlotte, even volunteered to bring the car to me at They both made the process of buying a car simple and easy and, as someone who was not local to Charlotte, even volunteered to bring the car to me at a convenient time and place. Really appreciate both of them and the whole team at Hendrick. More