Hendrick BMW Northlake
Charlotte, NC
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My experience at this location was very smooth from start to finish. Jeff Day and the staff I came into contact with were extremely knowledgeable and welcoming. to finish. Jeff Day and the staff I came into contact with were extremely knowledgeable and welcoming. More
Amanda is service is Always customer focused. She listens to understand the issues or concern, is responsive in the status of the service and ensures there is follow up after the service has been She listens to understand the issues or concern, is responsive in the status of the service and ensures there is follow up after the service has been completed. Amanda represents Hendrick BMW very well. More
I always have great service at this location. Amanda Bradshaw is my service advisor and always treats me like family. She is very helpful, knowledgeable and professional. When I need to get my ca Amanda Bradshaw is my service advisor and always treats me like family. She is very helpful, knowledgeable and professional. When I need to get my car serviced even at unexpected times, Amanda always makes me feel like the most important customer!! More
We have dealt with Hendrick Automotive before and have always been impressed with their professionalism and dedication to making certain we are satisfied with our new car. Carl Busby was excellent to work always been impressed with their professionalism and dedication to making certain we are satisfied with our new car. Carl Busby was excellent to work with and answered all our questions. I certainly recommend him for sales. Will send anyone looking for a BMW to Carl. More
Northlake BMW is an exemplary dealership with very professional and friendly staff. Their service department is always honest and courteous. professional and friendly staff. Their service department is always honest and courteous. More
JR has been my service advisor for 2 years. He always takes great care of me & my family. I have been very pleased with his excellent customer service. JR communicates with me very well, and He always takes great care of me & my family. I have been very pleased with his excellent customer service. JR communicates with me very well, and he will even answer any questions that I have about my X5 between my service appointments when I text him! That means so much! He is the reason that I will continue to use the Hendrick BMW Northlake service department! More
This is my second BMW from Hendrix Northlake. Excellent experience as always. Chris Cave was friendly, efficient, patient, and attentive, and got me exactly the options that I needed and wanted. Excellent experience as always. Chris Cave was friendly, efficient, patient, and attentive, and got me exactly the options that I needed and wanted. Wonderful customer service. I’ve had my new X5 now for several months and it is perfect. More