Hendrick BMW Northlake

Professional, from the start, setting time/date Appointment, following up with Appointment reminders, smooth Checking-in, timely Status on vehicle's scheduled work, Video of the auto inspections, m Appointment, following up with Appointment reminders, smooth Checking-in, timely Status on vehicle's scheduled work, Video of the auto inspections, maintenance Recommendations, together with Costs Estimates and Timely Work completion status. A model of Professionalism, delivered as promised, by a knowledgeable BMW's Dealer Concierge, Mr. Jay Day. Great job! More

Awesome dealership! Everyone is very kind, especially Ty Cowan. She always has a smile and takes great care of her clients. Everyone is very kind, especially Ty Cowan. She always has a smile and takes great care of her clients. More

BMW Northlake is the best dealership around- they have excellent customer service, especially my vehicle advisor Amanda Bradshaw! Amanda was very thorough and communicated everything that was a concern excellent customer service, especially my vehicle advisor Amanda Bradshaw! Amanda was very thorough and communicated everything that was a concern on my vehicle… She was able to add new tires, fix my oil leak, pvc seal and suggested the oil change plan And most importantly, she made sure that I got wonderful pricing. In addition, she had my loaner vehicle ready to go, to ensure I was able to get to work on time. Her attention to detail and time management and communicating to me throughout the day was exemplary! THANKS A MILLION AMANDA!!! More

Jeff Limthong always goes above and beyond to make my service experience top knotch. Thanks for everything you do! service experience top knotch. Thanks for everything you do! More

Had a wonderful experience with the service department for my vehicles first service. Ty Cowan, my service advisor made it super convenient to leave my vehicle while I was on vacation and it was quick an for my vehicles first service. Ty Cowan, my service advisor made it super convenient to leave my vehicle while I was on vacation and it was quick and easy to pick up once I returned. She kept me informed of the service as well as when it was completed. More

Jeff Day was excellent he answered all of my questions and got things done quickly and got things done quickly More

Excellent service department. Jeff Day was polite, efficient and communicated everything. When my routine maintenance ended up needing more service than anticipated, Jeff worked t Jeff Day was polite, efficient and communicated everything. When my routine maintenance ended up needing more service than anticipated, Jeff worked to find a loaner and have me quickly on my way. More

BMW Northlake is the best! ! Excellent service technicians and Jeff Day is always very friendly and professional!! Thank you!! ! Excellent service technicians and Jeff Day is always very friendly and professional!! Thank you!! More

I would like to add to my previous review that despite having to wait in the dealer's lobby while the service required for my vehicle, Amada Bradshaw was able to explain to me very kindly how she worked a having to wait in the dealer's lobby while the service required for my vehicle, Amada Bradshaw was able to explain to me very kindly how she worked at the oil change deal that I had previously purchased through her, which seemed like a very good deal to me. Very grateful for the quality of the staff they have in the service department, especially Amanda, who was very generous in explaining what I needed. More

Grey was excellent in helping us as we start our search. He is very knowledgeable about all the BMW products He is very knowledgeable about all the BMW products More