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Hendrick BMW Northlake

Charlotte, NC

5.0
1,711 Reviews

10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

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Showing 1,711 reviews

March 31, 2025

Andrew is amazing! He always greats me with a smile on his face and exceptional service!! One time he was with another customer and I got jealous. That’s my Guy!!! More

by tevacollins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Johnson
March 29, 2025

Great service. Friendly and helpful. The service advisor, Jeff Day, was helpful and communicated well. More

by debbietaylor130
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Mar 30, 2025 -

Hendrick BMW Northlake responded

Debbietaylor130, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

March 29, 2025

Andrew Johnson is a wonderful advisor! Very responsive and keeps you up to date on anything that may be coming due soon on your car! More

by cramir1167
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Johnson
Mar 30, 2025 -

Hendrick BMW Northlake responded

Cramir1167, we are very happy we could provide you with a positive experience!

March 29, 2025

Ty has provided exceptional service each time I have trusted BMW Northlake with my car. She has gotten me in a courtesy car when there was limited availability, always communicates what I actually need More

by Remington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty Cowan
Mar 30, 2025 -

Hendrick BMW Northlake responded

Remington, thank you for sharing your positive experience!

March 29, 2025

Jeff Day never fails to completely exceed expectations. Our entire family has come to trust his expertise and integrity for all of our car services. More

by dms01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Mar 30, 2025 -

Hendrick BMW Northlake responded

Dms01, we are very happy we could provide you with a positive experience!

March 28, 2025

Excellent customer service! We wouldn’t go anywhere else. Jeff Day, our service rep is awesome- very responsive and keeps us informed throughout our service experience. More

by Chuntley22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Mar 30, 2025 -

Hendrick BMW Northlake responded

Chuntley22, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

March 28, 2025

This is the best dealership! Isaiah is one of the best sales associates I’ve interacted with when looking to buy. Super helpful and knowledgeable! More

by Othersideof45
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isiah
Mar 30, 2025 -

Hendrick BMW Northlake responded

Othersideof45, we're glad you had such a wonderful experience with us!

March 27, 2025

He is great helping us find our dream car . He is wonderful and easy to talk to . More

by vsandy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isiah , Stefanie Lisa
Mar 27, 2025 -

Hendrick BMW Northlake responded

Vsandy, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

March 26, 2025

This was my first visit to BMW Northlake for a recall on my BMW X3. I worked with Jeff Day in Service. He was very professional, friendly, and was considerate of my time. I was pleasantly surprised that my More

by Salleygirl57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Mar 28, 2025 -

Hendrick BMW Northlake responded

Salleygirl57, thank you for sharing your positive experience!

March 25, 2025

"Jr. Friendly provides excellent service and takes great care of our vehicle. The customer service is top-notch, and they always go above and beyond to en More

by coloradotalia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR
Mar 28, 2025 -

Hendrick BMW Northlake responded

Coloradotalia, thank you for sharing your positive experience!

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