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Hendrick BMW Northlake

Charlotte, NC

Overview
Reviews
Vehicles
4.9
1,862 Reviews
Call Dealership (844) 485-8157
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10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

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Showing 1,862 reviews

January 07, 2026

Excellent service, always on time TY is my service advisor and does excellent service work with people 10 ⭐️s More

by Purdy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty Cowan
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Jan 08, 2026 -

Hendrick BMW Northlake responded

Purdy, your satisfaction is our top priority.

January 07, 2026

Friendly environment and professional and on time service. During the service, there is an unique video update 👌 More

by Lh412417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian, Stefanie Lisa
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Jan 08, 2026 -

Hendrick BMW Northlake responded

Lh412417, we're glad you had a wonderful experience with us!

January 06, 2026

JR in Service has helped me multiple times with my BMW, and he has always been understanding and sympathetic to my situation. He consistently provides excellent customer service, and because of that, I wil More

by Rodneyhartsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
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Jan 08, 2026 -

Hendrick BMW Northlake responded

Rodneyhartsr, we're glad to hear you enjoyed your visit.

January 06, 2026

From the warm greeting upon entering the service bay to the complimentary car wash upon completion of your vehicle service, I always enjoy my interaction with the staff at Hendrick BMW of Northlake. More

by Zo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PJ Caple, Chris Dayton, Antonie Short, Carl Busby, Andrew Bradshaw, Jeffrey Limthong, and Marqui White.
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Jan 08, 2026 -

Hendrick BMW Northlake responded

Zo, we're glad you had such a wonderful experience with us!

January 04, 2026

Had a recent service. Advisor was Jeff Day. He did a great job of keeping me informed of progress of the service. Done on time. More

by Drrickrosen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
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Jan 06, 2026 -

Hendrick BMW Northlake responded

Hello Drrickrosen, thank you; we appreciate your feedback!

December 31, 2025

Steven did a great job helping me with my new BMW X5. No pressure. Really helpful with selecting packages, options, and colors. I highly recommend visiting Steven for your BMW experience. More

by bradccim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian, Steven, , Stefanie Lisa
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Jan 01, 2026 -

Hendrick BMW Northlake responded

Bradccim, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick BMW Northlake.

December 31, 2025

Honest service technicians. Easy drop off and pick up. Great experience. I will be taking it there every time. More

by buck9277
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Guevera
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Jan 01, 2026 -

Hendrick BMW Northlake responded

Buck9277, we really appreciate your positive review!

December 31, 2025

Great experience with my salesperson Grey from start to finish. Low pressure and he really listened to my needs to find the right vehicle. I love my X5! More

by coyof18530
Recommend Dealer
Yes
Employees Worked With
Grey
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Jan 01, 2026 -

Hendrick BMW Northlake responded

Hello Coyof18530, thank you; we appreciate your feedback!

December 29, 2025

They did a great job with everything. From knowledge about the car to quick paperwork. More

by bekdef
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grey Mills, Stefanie Lisa
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December 29, 2025

Everyone was super nice, especially JR the service tech that I worked with that day! More

by Csult48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
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