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Hendrick Acura Southpoint
Durham , NC
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554 Reviews of Hendrick Acura Southpoint
I feel comfortable when I take my car there. Clean and neat service area. Friendly service managers. Know I am not being taken advantage of with unnecessary work. Best of all you get a clean car back. I l neat service area. Friendly service managers. Know I am not being taken advantage of with unnecessary work. Best of all you get a clean car back. I love my new MDX! More
Rodents ate through one of the lines from my fuel tank to my emissions control system, which required replacement of the gas tank as well as lines, to the tune of about $1100. Adrienne suggested that my ins my emissions control system, which required replacement of the gas tank as well as lines, to the tune of about $1100. Adrienne suggested that my insurance might pay for it. It never would have occurred to me to ask them. As it turned out they payed for the entire bill. Meanwhile, Performance Acura gave me a loaner car, which saved my insurance company from having to pay for a rental car for the approximately one week that I needed one. In addition, I am recovering from surgery, and Adrienne went out of her way to help me to my car, and helped carry my bags, books, etc., which was a real help, as I was using a cane. More
Everyone is extraordinarily friendly and helpful. Always! The dealership is accommodating about loaner cars and if you choose to wait, the waiting area is comfortable and there is always coffee and Always! The dealership is accommodating about loaner cars and if you choose to wait, the waiting area is comfortable and there is always coffee and snacks available at no charge. More
My involvement with the sales and service staff at this dealership has always been excellent. The folks are knowledgeable, friendly, and always accomodating. I have purchased numerous vehicles at this loca dealership has always been excellent. The folks are knowledgeable, friendly, and always accomodating. I have purchased numerous vehicles at this location and will continue to refer individuals who are interested in Acura vehicles to this dealership for the best deals and service they can get! More
This was my first experience with Performance Acura and they have won my loyalty. Kyle was an excellent salesman who didn't try to hide anything from me or steer me in the wrong direction. I would recomm they have won my loyalty. Kyle was an excellent salesman who didn't try to hide anything from me or steer me in the wrong direction. I would recommend Kyle to anyone looking to purchase an Acura. More
Very friendly reception on arrival, with prompt attention to the reason for the visit. Well maintained and cozy waiting area, with free coffee and snacks available. Even though it was a short visit, the car to the reason for the visit. Well maintained and cozy waiting area, with free coffee and snacks available. Even though it was a short visit, the car receive an exterior wash. The service technician noticed that the 2-year old battery was defective, and it was replaced at no cost because of warranty. Altogether it was a very pleasant experience. More
John is all about great customer service. He has been our trusted service adviser for more than 6 years. Performance is very good to their customers. our trusted service adviser for more than 6 years. Performance is very good to their customers. More
I own 3 Acuras, and I take all 3 to Performance for service. Jon Prilliman is my service adviser. I trust him and always feel like I'm treated fairly and that my car is well-maintained. The dealersh service. Jon Prilliman is my service adviser. I trust him and always feel like I'm treated fairly and that my car is well-maintained. The dealership provides shuttle service while your car is being services, which makes it ultra-convenient. I highly recommned Performance Acura! More
Acura service is always top-notch: fast, friendly, and thorough. The waiting area is spotless and well-appointed and all the folks who work there seem to take pride in providing excellent service. thorough. The waiting area is spotless and well-appointed and all the folks who work there seem to take pride in providing excellent service. More
Everyone at this dealership went out of their way to provide outstanding sales and service. Purchased a 2012 RDX and added extra accessories. The service dept. did a fantastic job adding my accessories provide outstanding sales and service. Purchased a 2012 RDX and added extra accessories. The service dept. did a fantastic job adding my accessories (very quickly). The car was beautifully detailed upon pickup! Smooth and easy transaction from start to finish Great experience!!!! Worth the drive from Cameron!!!!! More