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4,074 Reviews of Heiser Toyota - Service Center
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October 08, 2019
horrible service bought a used certified rav 4 1year ago from heiser. first off they tried to sell it with xxxx tires which were changed out! then had troubles with on bought a used certified rav 4 1year ago from heiser. first off they tried to sell it with xxxx tires which were changed out! then had troubles with one tire leaking air for a year every time went back they checked it out over three occasions. Every time said it was fine even had it hydrotest the tire. Well after a year on the next service was told the tire sensors was stripped and leaking. Wanted me to pay 220$ for new sensors. xxxxxxxx! At the end of the day sensor was replaced for free. stay away from heiser just out for your moneyand not customer service. not very trustworthy service department More
by CHEFGHOBRIAL
Verified Customer
October 08, 2019
Very pleased Service writer is excellent Mr Chue Lee very knowledgeable and address all my concerns. I will continue to bring my Lexus Rx back for service Service writer is excellent Mr Chue Lee very knowledgeable and address all my concerns. I will continue to bring my Lexus Rx back for service More
by NIGEL0234
Employees Worked With
Chue Lee
October 07, 2019
First Visit First visit with my new car. They were prompt on getting me in, did the inspection and washed the car in a hour. My salesman James was great when I pu First visit with my new car. They were prompt on getting me in, did the inspection and washed the car in a hour. My salesman James was great when I purchased the car, and Chue was very helpful and courteous for my first maintenance. AND I have to say I absolutely love my car. It's a real "looker" and every time I drive it, people comment on its stunning looks. Not every old lady drives around a car with a red leather interior! Thanks Heiser... More
by Grannycheese
October 07, 2019
Great Service I came to Heiser to check out why water was leaking from my driver and passenger sides inside the vehicle A diagnostic was done and problem was a cl I came to Heiser to check out why water was leaking from my driver and passenger sides inside the vehicle A diagnostic was done and problem was a clogged drain and it was fixed in less than an hour Always excellent service. I highly recommend your service department. Thank you More
by MD2HARWELL
October 07, 2019
Service Friendly knowledgeable service writers. My service was completed in the the time service writer told me it would take. Would recommend Heiser Toyot Friendly knowledgeable service writers. My service was completed in the the time service writer told me it would take. Would recommend Heiser Toyota to others. More
by JIMRYAN101
Employees Worked With
Chue Lee
October 06, 2019
Great customer service, greeted quickly, very friendly! Greeted promptly upon entering the service area, very clean. Waited for oil change, enjoyed a beverage in the clean wait area, service guy got me from Greeted promptly upon entering the service area, very clean. Waited for oil change, enjoyed a beverage in the clean wait area, service guy got me from waiting room to explain the work done/preventive measures taken, as well as recommended new tires (given a quote). Excellent customer service. More
by KAREN.MARTINEZ
Employees Worked With
Chue Lee
October 04, 2019
Bait and switch Scheduled my last oil change and service covered under my service contract only to be told when I arrived that I was over 25,000 mile mark and service Scheduled my last oil change and service covered under my service contract only to be told when I arrived that I was over 25,000 mile mark and services won’t be covered. The vehicle is not even two years old. To add insult to injury Dana called to let me know that my van was ready and oh you really need new tires by the way. Of course she had a nice big price to quote me for tires to which I said no especially since she couldn’t be bothered to look at me when she had the trainee tell me my service wasn’t covered. I guess the next vehicle will need to be a Honda if Toyota tires can’t make it more than 27,000 in two years. More
by Michelle Brown
Employees Worked With
Dana Schilz
October 04, 2019
My Toyota will last me another 125,000 Once upon a time I took my Toyota truck for service at Heizer. It cost me an arm and a leg to get it fixed but I will be able to drive it for a 125000 Once upon a time I took my Toyota truck for service at Heizer. It cost me an arm and a leg to get it fixed but I will be able to drive it for a 125000 more miles.(hopefully). More
by Winchester
Employees Worked With
Dana Schilz
October 03, 2019
Service itself good. Setup & day of lacking I had to call 3 times to make an appointment because I couldn’t get through. The app on my phone won’t let me assign Heiser as my dealer so that won’ I had to call 3 times to make an appointment because I couldn’t get through. The app on my phone won’t let me assign Heiser as my dealer so that won’t work. When I arrived, the kid who ran out to meet me was awesome! Polite, fast and greeted me. The red shirt guys inside ignored me, didn’t acknowledge my presence and I waited 10 minutes before someone asked me if I needed help. After searching through printed paperwork, I had to sit and wait until more paperwork was printed. I was asked to sign a sheet that said $74 even though it was supposed to be a free check. The checkin process was slow, burdened by a lot of paper and I didn’t feel that I was welcomed or important. After waiting I saw my car in the “ready to go” section so I walked out to check if my car was ready. One guy asked what I needed and wrote my name down on a post it note (huh?). Then another guy yelled my first name and when I responded he barked that my car was just finished, waived some papers in the air and told me to wait a few minutes. I stepped back into the waiting room, and he appeared again holding papers, walked by me to get more papers (car wash ticket) and returned to hand me the papers and left. He only mentioned no charge but didn’t tell me what was done nor did he go over the inspection report. So I left. I went for the car wash but it was hard to see the LCD panel on the Hamilton kiosk. No instructions what to do or which button to push. Eventually it worked and the wash itself was fine. More
by SCARPWI
October 03, 2019
Good service Gave a good deal on toyota camry. After sale service is awesome. Very good waiting area with free snacks and kids area. Staffs are also very helpful. Gave a good deal on toyota camry. After sale service is awesome. Very good waiting area with free snacks and kids area. Staffs are also very helpful. More
by RAMENGORAIN
Employees Worked With
