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Heiser Toyota - Service Center

Milwaukee, WI

4.6
3,886 Reviews

3,886 Reviews of Heiser Toyota - Service Center

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September 13, 2024

The service consultant was very nice. He quickly got my car checked in and off to the garage. I waited and it only took 1 hour and 15 min. That was also with a few extra services that wer More

by ljfishr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Heiser Toyota responded

We are very happy to have provided you with such a positive experience in a timely manner! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

September 13, 2024

Waiting area lacking. snacks, none, cars on floor,2, I could not detect any customer service! TV old and no volume control. Are you going out of business? More

by cocir77688
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Dixon
Sep 18, 2024 -

Heiser Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

September 13, 2024

Lori was awesome! She worked with me to coordinate my oil change and shuttle to Whole Foods which I really appreciate because I’m going through cancer treatments. Her More

by Jen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your feedback with us, Jen! We work hard to make sure our guests have an exceptional experience. We will share your comments with Lori, and we look forward to working with you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

September 12, 2024

Can always count on Peter and crew to help, and get things done in a timely manner. More

by Kdbuege
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Heiser Toyota responded

It's great to hear that Peter and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

September 12, 2024

Service writer Matt communicated well and was helpful. Thanks Matt. Don’t know what else to say More

by pbuth404
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Foti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Heiser Toyota responded

Thanks for sharing your thoughts about your service experience with Heiser Toyota. Matt and our team appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

September 12, 2024

Very knowledgeable and attentive staff. I wish Heiser was closer to home. I have recommended Heiser twice already. More

by seccaus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christine M.
Sep 13, 2024 -

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

September 12, 2024

They provide timely and quality service. The staff is also friendly and very helpful to their customers. More

by BUCMAN03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Dixon
Sep 13, 2024 -

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

September 11, 2024

Very nice and friendly , clear instructions and excellent service , looking forward for next time when service is due More

by AHMEDHIDRISS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Dixon
Sep 11, 2024 -

Heiser Toyota responded

Ahmed, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

September 11, 2024

Matt was fantastic. He was able to get my car in and out in the time frame I needed and made sure all my concerns were addressed in a timely manner. Was very polite and More

by BLS.1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Foti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Heiser Toyota responded

It's great to hear that Matt and our team were able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

September 11, 2024

Came in for a tire rotation. After an hour I looked up to see my vehicle in the parking lot. Talked to Peter, my service advisor. he could not find my keys. After another 30-35 m More

by slange51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that Peter and our service team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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