Heiser Toyota - Service Center

Terrible service pressured into unnecessary parts treated differently when I refused the suggested unnecessary parts!!!!!!!! differently when I refused the suggested unnecessary parts!!!!!!!! More

Seems a bit unorganized for people checking in vehicles for service but overall ok I guess for service but overall ok I guess More

Service was great. Tommy took care of us we were very happy and will be back. Tommy took care of us we were very happy and will be back. More

The staff was very nice and pleasant to work with. When there was an a bit of miscommunication, it was cleared up and taken care of in a timely manner. When there was an a bit of miscommunication, it was cleared up and taken care of in a timely manner. More

Kevin is the greatest! I attempted to submit a review before this and had connections issues. My apologies if this is a duplicate. He was very courteous and answered all I attempted to submit a review before this and had connections issues. My apologies if this is a duplicate. He was very courteous and answered all my concerns and questions. He was much more friendly and courteous than his cohorts and the person who just so happened to be training him! More

Good service. Good communication. Heiser always provides excellent and consistent service. I have never had any issues. Good communication. Heiser always provides excellent and consistent service. I have never had any issues. More

Nathan did a fantastic job helping me get through an atypical situation. He also did a very good job of keeping me updated and set up with a vehicle while mine was being worked on atypical situation. He also did a very good job of keeping me updated and set up with a vehicle while mine was being worked on More

Should not take 2. 5 hrs for oil change rotate and this is everything I come in for oil changes with appointments. Why take so many appointments at same time if u can't 5 hrs for oil change rotate and this is everything I come in for oil changes with appointments. Why take so many appointments at same time if u can't get people in and out? Last thing I want to do on a Saturday is sit at a dealership for 2.5 hours + More

Always very polite. They explain things well. I wish you had chairs in the waiting area that we older people could get out of easier. The chairs around the tv area are t They explain things well. I wish you had chairs in the waiting area that we older people could get out of easier. The chairs around the tv area are too soft and the chairs around the tables are just a bit too high to get onto easily. More

My car needed significant repair. The pistons and rings went bad far earlier than they should have. And then when they looked further, I also needed an axle and I got four new tires t The pistons and rings went bad far earlier than they should have. And then when they looked further, I also needed an axle and I got four new tires too. Tom called me every couple of days with a progress report. Yesterday, when we went to pick the car up, Tom showed us pictures of the engine before and after. He asked his supervisor if there was any way we could get the total price down a bit. He approved some money off the tires and some off the labor. Tom also had the car detailed. I'm so happy that $7800 later, my ten year old car drives like it is two years old. When I first learned my engine was almost gone at only 121,000 miles, I thought I would never buy another Toyota. I have had Toyotas for 45 years and were always happy with them. But Tom's kindness and care completely helped to change our minds about leaving the Toyota family. More