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Heiser Toyota - Service Center

Milwaukee, WI

4.6
3,937 Reviews

3,937 Reviews of Heiser Toyota - Service Center

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February 11, 2025

Peter and the service staff were great. They took the time to explain to me what they had done to fix the problems with my Venza. I really appreciated that. More

by chausmary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Heiser Toyota responded

Thank you, Mary! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 11, 2025

Friendly, knowledgeable, helpful service counter personnel who took good care of my service need in a reasonable time. More

by keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know name of who helpede
Feb 12, 2025 -

Heiser Toyota responded

Keith, Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 11, 2025

Everything was great. The only issue was with the tow to the dealer. I thought it was covered, the tow company said I had to pay up front and I did not get reimbursed for More

by RICHARD. GREENE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Heiser Toyota responded

Richard, It's great to hear that Roger was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 07, 2025

In and out of a simple oil change service appointment as expected. Dealt with Toyota Tom. More

by elle.longa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

Heiser Toyota responded

Hello Elle, We are so glad you had a pleasant experience with Heiser Toyota's service department. Thank you for the 5 star review. We look forward to providing you with timely service again in the future!

February 07, 2025

when I scheduled an appointment they told me the only time they had available was noon upon arriving I found out that all those who were waiting in the lobby of a ovedrcrowded service floor were also tol More

by everythingsfresh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter Miszewski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wemmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Heiser Toyota responded

Dear Valued Customer, We are very sorry to hear about your experience at Heiser Toyota. We appreciate you bringing this to our attention and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please reach out to us directly to let us know the best way to contact you and we will reach out. Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

February 06, 2025

One of my best service experiences at HEISER in a very long time. Courteous and thorough More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Feb 06, 2025 -

Heiser Toyota responded

Fred, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 05, 2025

Everyone is so friendly and knowledgeable. Also the service department on time and also communicated issues on a timely manner. More

by sball05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 05, 2025

Great service . Friendly and helpful employees. Did not find anything to complain. Will highly recommend this place. More

by Dipa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Heiser Toyota responded

Thank you so much, Dipa, for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 04, 2025

Excellent service. Advisor was pleasant and informative. No. No. No. no. No. No. No. no More

by dmoeller1
Recommend Dealer
Yes
Feb 04, 2025 -

Heiser Toyota responded

Dear Valued Customer, We are so glad Heiser could provide you with excellent service! We always want our customers walking away feeling informed so that they can take on the winter roads safe and sound! Thank you very much for your 5-star review. We look forward to doing business with you in the future.

February 04, 2025

Tom listened in o my concerns and informed the service tech. My problem was addressed and taken care of promptly. Tom is an excellent service advisor. More

by dmoeller1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com