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Heiser Toyota - Service Center

Milwaukee, WI

4.6
3,930 Reviews

3,930 Reviews of Heiser Toyota - Service Center

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February 05, 2025

Great service . Friendly and helpful employees. Did not find anything to complain. Will highly recommend this place. More

by Dipa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Heiser Toyota responded

Thank you so much, Dipa, for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 04, 2025

Excellent service. Advisor was pleasant and informative. No. No. No. no. No. No. No. no More

by dmoeller1
Recommend Dealer
Yes
Feb 04, 2025 -

Heiser Toyota responded

Dear Valued Customer, We are so glad Heiser could provide you with excellent service! We always want our customers walking away feeling informed so that they can take on the winter roads safe and sound! Thank you very much for your 5-star review. We look forward to doing business with you in the future.

February 04, 2025

Tom listened in o my concerns and informed the service tech. My problem was addressed and taken care of promptly. Tom is an excellent service advisor. More

by dmoeller1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 04, 2025

Lori was great, she had great customer service, my service didn’t take long, overall a great experience. More

by BRITTNEY7296
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Heiser Toyota responded

Dear Brittney, We are so pleased to hear that you had a great experience at Heiser Toyota! We look forward to your next visit. Thank you for your business!

February 03, 2025

The man who waited on me was extremely slow and unfriendly. It seemed like he couldn’t have cared less. More

by KRISTINE.EHRMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know his name.
Feb 03, 2025 -

Heiser Toyota responded

Kristine, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

Feb 03, 2025 -

KRISTINE.EHRMANN responded

I actually don’t appreciate this generated response. Call me if you want to know more.

February 03, 2025

I entered the customer service sales area, and waited, and waited and waited. I saw 3-5 customer service reps, 2 dealing with customers one on the phone and two working on the computer. Anyone one of them More

by josephyang514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Heiser Toyota responded

Thank you for providing this feedback, Joseph, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 03, 2025

The service department was great! Tim handled our issues with skill and efficiency. We will be back. More

by cmarks12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 02, 2025

Great service. Always friendly and helpful Always explains everything in detail. Always on time Nice More

by Sandijesion1
Recommend Dealer
Yes
Employees Worked With
Matt Foti
Feb 03, 2025 -

Heiser Toyota responded

Sandi, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 02, 2025

Friendly and knowledgeable employees Work was done in a timely manner. Work qas done right More

by Sandijesion1
Recommend Dealer
Yes
Feb 03, 2025 -

Heiser Toyota responded

Sandi, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 02, 2025

Peter was the only one I had contact with. He went out of his way to help me and was attentive to my young grandson as well. Please take care of his needs as he is a valuable asset to Heiser A More

by Deankusey1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Heiser Toyota responded

Dean, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Peter met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com