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4,077 Reviews of Heiser Toyota - Service Center
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June 26, 2023
On the date of my service they were undergoing a change of computers systems and customer service greatly suffered. The staff seemed overwhelmed and this not exhibiting the most friendly customer service. of computers systems and customer service greatly suffered. The staff seemed overwhelmed and this not exhibiting the most friendly customer service. Wait times were very long and communication on service status was lacking. More
by jczylstra
Verified CustomerEmployees Worked With
Kevin and Josh(?)
June 26, 2023
3 hours wait for an oil change. If short on technicians for the day, need to schedule less appointments so customers don't have to wait hours for a simple oil change. If short on technicians for the day, need to schedule less appointments so customers don't have to wait hours for a simple oil change. More
by CXIONG2SAMESON
Employees Worked With
New service advisor
June 26, 2023
Great customer service experience with getting my brakes replaced. They even gave us a great discount and the price was better than most estimates from other places I. The area. replaced. They even gave us a great discount and the price was better than most estimates from other places I. The area. More
by jacqulinegarrick
Employees Worked With
Kevin--Service Advisor
June 26, 2023
They’re very busy but everyone’s nice. Wait times are long. Tire rotation = 1 hour Wait times are long. Tire rotation = 1 hour More
by BLAIR1477
June 25, 2023
The service center at Heiser keeps excellent track of maintenance challenges both at their locations and around the country. This is how we discovered that an expensive emergency fix at another dealershi maintenance challenges both at their locations and around the country. This is how we discovered that an expensive emergency fix at another dealership broke, making it possible for that dealership to take responsibility for their work and parts. More
by Klindholmrynkiewicz
Employees Worked With
Thomas
June 25, 2023
The Staff is very friendly and knowledgeable and on schedule. Would recommend to others for service schedule. Would recommend to others for service More
by Mlovelace1054
June 25, 2023
i always get my questions answered and i always get the help that is needed help that is needed More
by shortyyyyisdope
June 25, 2023
They were attentive to my questions, on time and organized. Loved not having to wait for help. organized. Loved not having to wait for help. More
by BECKER4316
Employees Worked With
June 23, 2023
I’m thankful for such good customer service and you guys were really fast they told me 2 hrs it 1hr were really fast they told me 2 hrs it 1hr More
by Cieraawright
